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James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Decatur, TX

Overview
Employees
Reviews
Vehicles
4.8
2,694 Reviews
James Wood Motors is a family-owned and operated business serving North Texas since 1978. Our mission is to build lasting relationships with our customers and community by delivering exceptional service with integrity and professionalism. We want customers to feel like family when they come here. The tenure of our employees helps make customers feel comfortable and confident, often working with the same trusted team members for years, building strong, lasting relationships rooted in trust.
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2111 US-287

Decatur, TX

76234

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Showing 2,694 reviews

September 29, 2024

Great service. I have used James Wood Decatur for 20+ years and value their service department above all others. More

by JCMANSIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Rhine
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Oct 01, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your kind words! I greatly appreciate your loyalty to James Wood Chevrolet Buick GMC Decatur over the past 20+ years. It's wonderful to hear that you value our service department so highly. I look forward to continuing to provide you with excellent service in the future! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

September 28, 2024

Andrew was awesome hunting long hours for the perfect truck for me. And once we found it the negotiation was easy and non confrontational. More

by Dadisrad
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Baier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your wonderful experience at James Wood Chevrolet Buick GMC Decatur! We’re thrilled to hear that Andrew made your truck search enjoyable and that the negotiation process was smooth. We look forward to assisting you again and hope you’re loving your new truck! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

September 28, 2024

James Wood Collision Center repaired my vehicle above satisfactory expectations. Jenn Westerlund super nice and kept me informed every step of the way. Madesta Browne made the billing a breeze and helpfu More

by copperheadrow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Westerlund
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Madesta Browne
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Sep 30, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful feedback! We're thrilled to hear that James Wood Collision Center exceeded your expectations with the repairs and that Jenn and Madesta provided exceptional service. We appreciate you taking the time to recognize their efforts. We look forward to assisting you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

September 28, 2024

Great customer service, they were very friendly and knowledgeable. I would definitely recommend purchasing a car from them. More

by ttonilittle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lanny
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Sep 30, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We appreciate your kind words about the friendly and knowledgeable service you experienced at James Wood Chevrolet Buick GMC Decatur. Your recommendation means a lot to us. We look forward to helping you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

September 28, 2024

They are friendly and easy to work with and answer all questions. The sales staff is very knowledgeable about the vehicles that they are selling. I would highly recommend James Wood. More

by odom_gaodom
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cathy Spurgeon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! We're thrilled to hear that you found our team at James Wood Chevrolet Buick GMC Decatur friendly and knowledgeable. Your recommendation means a lot to us. We look forward to helping you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

September 27, 2024

I cannot connect with onstar. Have to take new vehicle back to dealership. Staff were friendly. More

by ROMINESJAN9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 01, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback. I am disappointed to hear about the issue you're having with connecting to OnStar, and we appreciate your patience. I'm glad to hear that you found our staff friendly. Please don't hesitate to contact me at James Wood Chevrolet Buick GMC Decatur so I can assist you further with your new vehicle. We look forward to helping resolve this for you! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

September 26, 2024

Rocco is the only salesman that I will use in the future. He wasn’t pushy, allowed me time to look over multiple vehicles, and assisted in getting me a good trade-in cost, along with great monthly payments. More

by brandleaaron
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rocco Rotundo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We're thrilled to hear that your experience with Rocco at James Wood Chevrolet Buick GMC Decatur was so positive. It’s great to know that he provided you with the time and support you needed to make your decision. We appreciate your recommendation and look forward to assisting you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

September 26, 2024

Hunter did a great job in keeping me informed on my truck which was delayed getting to the dealership 2 and a half weeks. He worked with me and also stayed late to walk me through the OnStar setup for my tru More

by sglover138
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hunter Helm
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you, Shon, for your wonderful review! We're thrilled to hear that Hunter provided you with excellent service during your truck purchase. His dedication to keeping you informed and assisting with the OnStar setup truly reflects our commitment to our customers at James Wood Chevrolet Buick GMC Decatur. We appreciate your recommendation and look forward to helping you and your friends in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

September 26, 2024

The customer service at James wood in Decatur exceeded my high ecxpectations in all aspects of the dealership. My salesman Drew Ward went well of his way to satisfy my truck needs. More

by 922.edits
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drew Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Mayfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! We are thrilled to hear that your experience at James Wood Chevrolet Buick GMC Decatur exceeded your expectations. Drew is dedicated to providing exceptional service, and we're glad he was able to help you with your truck needs. We hope to see you again soon! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

September 26, 2024

95% of the deal conducted over the phone with Rusty and Drew. Fair and easy to deal with. More

by donst7777
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derek Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2024 -

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your positive review! We're thrilled to hear that you had a fair and easy experience with Rusty and Drew while conducting your deal over the phone. We appreciate your business and hope to see you again at James Wood Chevrolet Buick GMC Decatur! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

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