Jannell Ford of Hanover

"A top notch, must visit Ford Dealership" A must visit dealership for no pressure sales and great service! I recently purchased a new 2019 Ford F150 and Harry McDougall was great from the mome A must visit dealership for no pressure sales and great service! I recently purchased a new 2019 Ford F150 and Harry McDougall was great from the moment I walked in the door until the moment I left. He listened to everything I was looking for and matched me to the exact truck I wanted. Harry even went above and beyond my expectations by transferring my tow hitch and tonneau cover onto my new vehicle. Thanks again for such a great experience! More

No high pressure, very comfortable experience, great people I went into Jannell Ford today to start my search for a car...I didn't have to go any further..They had just what i was looking for....my salesman (Al I went into Jannell Ford today to start my search for a car...I didn't have to go any further..They had just what i was looking for....my salesman (Alex Vega) was absolutely wonderful to work with...there was never any pressure, answered all my questions without any rushing thru my many questions and all the other employees that I came in contact with were equally as nice and "Yes" I bought a new car and didn't have to go any further to look...I will definately be back when its time for another vehicle...i wouldn't think of going any where else now that I have found Jannell and most of all Alex.....Thanks to all of you...you have a great team.... More

This is my second time buying a new car from Jannell Ford, Hanover. Both times the experience was excellent! Easy and stress free, highly recommend. Ford, Hanover. Both times the experience was excellent! Easy and stress free, highly recommend. More

This team was great especially Harry. They took the time to work with me to find the right vehicle. Excellent service! I would definitely come back! to work with me to find the right vehicle. Excellent service! I would definitely come back! More

Super Experience, Excellent people and dealership I was impressed with the dealership and the professionals we dealt with. They knew their product and were a pleasure to deal with. I highly recommend I was impressed with the dealership and the professionals we dealt with. They knew their product and were a pleasure to deal with. I highly recommend this dealer to those looking for a sincere and customer focused experience. We got a great deal on a great SUV More

Transit connect I purchased a new 2019 Ford Transit Connect in December. Harry the Commercial Sales manager was great to deal with. No wasted time and went out hos wa I purchased a new 2019 Ford Transit Connect in December. Harry the Commercial Sales manager was great to deal with. No wasted time and went out hos way for us. I would highly recommend Jannell More

Very Pleased I just leased my second Ford Fusion Energi from Jannell Ford and am very happy. The staff is great and made my transition into my new car seamless. I just leased my second Ford Fusion Energi from Jannell Ford and am very happy. The staff is great and made my transition into my new car seamless. A shoutout to Ed Clark and Stephen Gorman and the rest of the team for being such consummate professionals! More

Great working with the Team Thank you to everyone for helping through the process of leasing a new car. Everyone was very helpful and transparent throughout the process. There wa Thank you to everyone for helping through the process of leasing a new car. Everyone was very helpful and transparent throughout the process. There was no pressure put on me to purchase as opposed to other places I had visited. More

No Integrity, Horrific Communication I purchased a used 2015 Ford Edge from Jannell 9-20-19, and the Sales Department gets 5 Stars - they were superlative. Regrettably, both the Service a I purchased a used 2015 Ford Edge from Jannell 9-20-19, and the Sales Department gets 5 Stars - they were superlative. Regrettably, both the Service and Management Team are the opposite. We are in the Northeast, where random power outages due to weather happen at least yearly (more, really). The dealership has no contingency plan for this eventuality. Within 2 weeks of purchase, Service was in possession of my car to fix a couple of outstanding issues and there was a power outage at Jannell. I was easily reachable, but they never contacted me - at all. Driving to them was not an option as I live 30-40 minutes drive from the dealership and they had my car. I was unable to reach them until Day 3. I called Ford Corporation 6x on Day 2 of the outage. They had zero information about anything, refused to allow me to speak voice-to-voice with a Supervisor, insisted that I address the situation with the Dealership (not reachable), gave me a "New" (wrong) number for the dealership, and repeatedly committed to call me back that day, which they did not. Although they did text me early in all of this to say that they were closing the case as the issue was "Resolved". NOT. I finally reached Jannell on Day 3 of the outage, and the service manage, Shawn Hillegass was under the impression that everyone whose vehicle was in their possession had been contacted. Subsequently, I learned that I was in the majority here - few people had been contacted. Sean did arrange for substitute transportation for me at Jannell's cost, and when I picked up my car several days later gave me some coupons for free oil changes (at my request, he offered nothing for my aggravation and anxiety). This was acceptable and I was willing to call it a bad situation with a reasonable outcome. Shawn gave me his card and invited me to call him if I had any further issues. I DID, AND HE NEVER HAS. One of the issues the car had been left with service for isn't fixed. I began leaving Shawn messages 11-4-19, and after 4 messages and 2 weeks went by with no response, I spoke with the GM, Bill Roderick. That was on November 16, 2019. We spoke at length, he agreed that my expectations were not unreasonable, and he committed to contact me early the following week after he addressed the situation at a Manager's meeting. 2 more weeks have passed I have heard nothing from anyone at Jannnell. As an aside, for 3 weeks if the time I was trying to get them to respond to me, I had substitute transportation I could have used (I live on a small peninsula and public transportation isn't really available in any meaningful way). So I have been trying to get an issue outstanding from initial purchase fixed for 2 1/2 months, and for over 6 weeks have been unable to get them to respond to my concerns and resolve my issues. This business clearly lacks organization, commitment to the customer, follow-through, integrity, and the basic skill of effective communication. Go elsewhere to purchase a vehicle. More

Great Working With Harry And Wilfredo Thank-you gentlemen for guiding me through the process of buying a new truck. Harry's patience, professionalism and expertise greatly facilitated th Thank-you gentlemen for guiding me through the process of buying a new truck. Harry's patience, professionalism and expertise greatly facilitated the process. Thank-you. More