Jannell Ford of Hanover

Buying a truck We dealt with salesman Mike Kinney and sales manager Ed Clark while buying a new Ford F-150 truck. Both were very professional, polite and helpful. We dealt with salesman Mike Kinney and sales manager Ed Clark while buying a new Ford F-150 truck. Both were very professional, polite and helpful. Mike spent a great deal of time explaining the the features of the truck and making sure we were very comfortable with it before we drove it away. We would definitely recommend Jannell Ford and specifically Mike Kinney. More

Overall great experience buying a Ford We worked with Charlie on purchasing a Ford and he could not have been better. We felt comfortable, and not pressured into anything. The whole staff s We worked with Charlie on purchasing a Ford and he could not have been better. We felt comfortable, and not pressured into anything. The whole staff seemed very friendly and willing to help, especially with having a toddler in tow! More

Fantastic. I have bought many cars over the years but have never received the service I recently did from Mike Kinney at Jannell. Mike was amazing and helped me I have bought many cars over the years but have never received the service I recently did from Mike Kinney at Jannell. Mike was amazing and helped me throughout the entire buying process. He was well informed and extremely knowledgeable about the vehicles we reviewed. I would highly recommend Mike to all family and friends! Joanne in Finance was also a pleasure to work with. More

My experiance @ Jannell Ford was top notch I've given Jannell Ford a 5 star rating because their sales rep Steve Gorman was absolutely outstanding in his attention to my kids, wife & my needs ( I've given Jannell Ford a 5 star rating because their sales rep Steve Gorman was absolutely outstanding in his attention to my kids, wife & my needs (even our new puppy) in a vehicle. He's a true professional the way he delivers outstanding service and is always prepared, professional & attentive. Thank you for working with my crazy work/life schedule to get this done exactly how we needed. We love our SUV & we'll be back to work with Mr. Gorman again. More

Great Buying Experience Excellent sales team. Answered all my questions and made sure that we were comfortable with the car and options we selected. They made the purchase Excellent sales team. Answered all my questions and made sure that we were comfortable with the car and options we selected. They made the purchase easy too. Price was very fair based upon my research. Paperwork was well explained and pressure-free. Car was ready to go exactly when they said, and they even helped set up some of the features. Great experience all around. More

Great sales and service staff/departments I purchased a new mustang several years ago and my son and daughter both have late model Fords (Focus/Mustang). My salesman, Bill Pellagrini was great I purchased a new mustang several years ago and my son and daughter both have late model Fords (Focus/Mustang). My salesman, Bill Pellagrini was great. Her located the exact vehicle/color I requested, and arranged a swap with a dealership in Watertown, NY. Bill always follows up on a regular basis. I will be buying another car from Jannell when that time comes and believe customer loyalty has been earned. The Service Department is the best. I've had warranty work done (scheduled right in at my convenience) and shuttled home by courteous and safe drivers. The repairs are done quickly and the service advisor always calls to give me a head's-up when the car is ready for pick-up. They fix it right the first time. I really like the family atmosphere and personal attention from the sales and service staff. There is no reason to shop elsewhere. More

Knowledgeable and Helpful I enjoyed the time I spent at Jannell Ford. My salesman, Harry, was knowledgeable in regards to the type of vehicle that would be a good fit for me an I enjoyed the time I spent at Jannell Ford. My salesman, Harry, was knowledgeable in regards to the type of vehicle that would be a good fit for me and my family. He quickly helped me narrow down my choices and answered my questions throughout the purchase process. I would definitely purchase another vehicle from Jannell Ford and Harry McDougall. More

Professional, friendly, no hard sell. Purchased a used truck at Janell, and the entire experience was professional yet friendly, openly honest with no hard sell - 5 stars. The vehicle was Purchased a used truck at Janell, and the entire experience was professional yet friendly, openly honest with no hard sell - 5 stars. The vehicle was not overpraised, and the few blemishes it had were pointed out to me before I inspected the truck myself. The price was fair, the amount for my trade-in was fair, and there was absolutely no hassle and a minimum of haggling. There have been no issues after three weeks of ownership. Many thanks to Mike, Eddie and Joanne. More

Excellent, professional and friendly It was the easiest experience to buy a car. Friend, and professional. They make you feel like family. I would tell all my friends. Thank you It was the easiest experience to buy a car. Friend, and professional. They make you feel like family. I would tell all my friends. Thank you More

Great Experience Purchased 2nd new vehicle from Jannell. Great to work w/ a very patient Mike Kinney, pleasant and fair negotiation. Service Dept: Sean Hillegass , Purchased 2nd new vehicle from Jannell. Great to work w/ a very patient Mike Kinney, pleasant and fair negotiation. Service Dept: Sean Hillegass , always willing to accommodate scheduling, honest and fair, a true pleasure to work with. Kathy Mulvehill , friendly and very easy to work with. Thanks to all. More