Jannell Ford of Hanover

best truck buying experiance ever the people at Janell especially Michael Kinney, and all the other folks made the buying experience very easy they where not like other dealerships the people at Janell especially Michael Kinney, and all the other folks made the buying experience very easy they where not like other dealerships I have bought vehicles from in the past they actually listened to what and how I wanted things to go, they offered suggestions and their advice , not pushy it was a refreshing change from the tactics I had seen over the years A+ TO THE TEAM, THANX AGAIN GREG H More

Professional and courteous. Eddie, Steve, and Joanne are a great team that make a typically unpleasant process enjoyable. I was treated fairly before, during, and after the short Eddie, Steve, and Joanne are a great team that make a typically unpleasant process enjoyable. I was treated fairly before, during, and after the short negotiation, and I would send family and friends to this dealership. Overall outstanding experience and I am grateful to have had the opportunity to purchase my pre-owned Raptor through such a customer service oriented group. More

Something I thought would never happen!! I have never really had what I would call a great experience buying a car from a dealer. I am 64 years old and have purchased many cars in my time. Ye I have never really had what I would call a great experience buying a car from a dealer. I am 64 years old and have purchased many cars in my time. Yesterday I went to Jannell Ford of Hanover to see if I could find a truck that I might like. I was kind of dreading going but I wanted to update from my 2011 F-150 that I purchased from another area dealer. I was walking from my truck and was pleasantly greeted by a person standing in front of the building. She asked if she could help me. I told her who I was looking for as I had made an online inquiry. She immediately went and got that person and returned with them. The online person introduced me to her and said she would help me. Kam was her name and she led me through the whole process with no pressure. When I saw something I liked we took a test drive and while we were gone the sales manager appraised my trade. Upon returning she asked me a few questions and then brought the paper work to the sales manager who was sitting right out in the oen and was chatting with us as he did his number crunching. I knew what I was willing to pay to make the transaction happen. He finished and gave a printed sheet to Kam and she came over and show me the deal all spelled out. It was right where I thought it should be and we made the deal. Kam had the truck cleaned put my stuff in the new truck and put my plates on it. She then took me to the financial person Joanne and we processed and signed all of the paper work and I was on my way in my beautiful new truck. Kam, Joanne and Eddie the sales manager were all great. Today I got a call from Kam saying my registration was ready so I drove over and went up to the desk where I was greeted by the general manager Bill who immediately got things going and we chatted at length. This was absolutely the BEST car buying experience I ever had!!!! More

Excellent experience!!!!! A Gem!!! Went to see a car we found online. Loved it, drove it twice to make sure it was right for us. Kam and Eddie were wonderful. We had a long conversation Went to see a car we found online. Loved it, drove it twice to make sure it was right for us. Kam and Eddie were wonderful. We had a long conversation about what our needs were and the best possible choice of car for us. They bent over backwards for us--from price to delivery. I would go back in a heart beat.! We agreed upon terms and went out for lunch. When we came back Kathy M had all the paperwork done and we were on our way within 15 minutes. A gem! More

Exceptional Car Purchase Experience Everyone - Bill Roderick - Eddie Clark - Kam - Kathy in Finance made my purchase of a 2016 Ford Fiesta easy. I've been a customer at Jannell since a Everyone - Bill Roderick - Eddie Clark - Kam - Kathy in Finance made my purchase of a 2016 Ford Fiesta easy. I've been a customer at Jannell since around 2012 and have never had anything other than an exceptional experience - be it purchasing a car or using Jannell's service department. Wouldn't go anywhere else. P.S.: last question is a bit tricky as I have had excellent experiences with both Sales and Service and the question allows you to only make one choice. I chose Service since I have used the service department for oil changes, service for at least 4 years now whereas I have only purchased 2 cars in 4 years. Both sales and service have always provided me with excellent service. Shawn Hillegass and his folks treat me like family and any work done is completed professionally and within the shortest time possible. More

Excellent Sales team and Great help The sales team was extremely helpful and found exactly what i was looking for within my budget. They were very professional and I will go back there a The sales team was extremely helpful and found exactly what i was looking for within my budget. They were very professional and I will go back there again for my next truck. More

Fair price and excellent Sales personnel I was looking for a used Ford Explorer and I was in no hurry so I shopped around. There were 3 dealers that had what I was looking for. Kam Gales ne I was looking for a used Ford Explorer and I was in no hurry so I shopped around. There were 3 dealers that had what I was looking for. Kam Gales never pressured me or called her Sales Manager to apply the (what can we do to put you in this car today)BS. When all the pricing was on the table I called Kam and she put Eddie Clark on the phone and we made the deal, it was the best buying experience I have ever had. Thanks More

Easy process, quick delivery! I was able to get the vehicle I wanted with no pressure and an easy process. Harry McDougall made the process go very smoothly, communicating answers I was able to get the vehicle I wanted with no pressure and an easy process. Harry McDougall made the process go very smoothly, communicating answers to my questions quickly and completely. He and Eddie worked together to find and deliver my Explorer in one day! I was given a thorough introduction to my new vehicle's technology and options by Harry, who also paired by phone and explained the Sync 3 system. Thank you Harry and Eddie for making the whole process seamless and stress-free. More

Amazing service at Jennell I had an amazing experience purchasing a car from Mark Suppa. Not only were him and his team courteous, professional, and knowledgeable, they gave me I had an amazing experience purchasing a car from Mark Suppa. Not only were him and his team courteous, professional, and knowledgeable, they gave me confidence that I was in good hands. As I have had several negative dealership experiences in the past, I will always go back to Jannel and recommend my friends do as well. Thanks again Mark and team. More

I a great experience buying a F 150 Lariat at Jannell I went to Jannell Ford on a Sunday and spoke with sales representative Dave and explained what I was looking for. They did not have the truck on site. I went to Jannell Ford on a Sunday and spoke with sales representative Dave and explained what I was looking for. They did not have the truck on site. They went to Connecticut and brought back the exact truck was looking for. This is the second vehicle I bought in the three years at Jannell. The sales crew and financing are excellent and easy to deal with. I would highly recommend anyone to buy a motor vehicle at Jannell. More