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Jeremy Franklin Mitsubishi of Kansas City

Kansas City, MO

Overview
Employees
Reviews
Vehicles
4.6
1,409 Reviews
Jeremy Franklin Mitsubishi, serving Kansas City, Independence, Lee's Summit, Olathe and Overland Park, is proud to be an automotive leader in our community. Jeremy Franklin Mitsubishi is committed to you, our customers, offering the widest selection of automobiles with the greatest ease of purchase. Jeremy Franklin has worked in the auto industry for more than a quarter of a century. While working his first job in sales in his family's car business, Jeremy was driven by an entrepreneurial spirit and struck out on his own at the age of 23 and started his own dealership. Jeremy Franklin states, "I founded my dealership on fundamental America values of integrity, fairness and excellent customer service. I pride myself on differentiating our business from all other dealerships in the Kansas City area. At our dealership, we rely on allegiance to those fundament principles, as well as devotion to our valued customers to sustain our reputation in the communities we serve." Jeremy Franklin Mitsubishi recognizes that along with housing, education, health care and nutrition, transportation is among the most significant factors in the family budget. Jeremy Franklin states, "I want every customer to feel like his or her vehicle transaction was handled professionally, fairly, and respectfully. I will take personal responsibility for the customer's experience. If ever, any customer feels there is something wrong with an offer we've made, a car we've sold, or the service we've provided, I ask that customer to please contact me directly and I will personally make it right." Jeremy Franklin can be contacted directly and confidentially by sending an e-mail to jfranklin@jeremyfranklin.com or by calling: 888.319.1505. At Jeremy Franklin Mitsubishi we pledge to operate this business in accordance with the highest standards of ethical conduct.
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6300 E 87th St

Kansas City, MO

64138

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Showing 1,409 reviews

November 05, 2024

Took my truck in to get a oil change they couldn’t even rotate my tires poor service. I don’t know what type of Mickey Mouse operation you guys are running, but it’s terrible. Something needs to be done. More

by BRADFORDREEDER01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesse Hardin JR.
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Bradfordreeder01, it's upsetting to hear that your experience was anything but stellar.Thank you for your feedback. We’re sorry to hear that your recent experience didn’t meet your expectations. At Jeremy Franklin Automotive, we aim to provide efficient, high-quality service to every customer. If there was a specific reason we couldn’t rotate your tires during the oil change, such as tire condition or other safety concerns, our team should have explained this clearly. We apologize if this information was not communicated effectively and for any inconvenience caused. We’d be happy to discuss this further and ensure your concerns are addressed, so please reach out to us directly. Thank you for giving us the chance to improve our service.

November 01, 2024

They are very respectful they treat you with respect and they all are kind love them More

by Star
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Fry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Hardin JR.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deon Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Anonye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Spikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Pillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Star, thank you so much for your wonderful review! We're thrilled to hear that you felt respected and valued by our team. Our goal is to create a positive experience for every customer, and it means a lot to us that you enjoyed your visit. We truly appreciate your kind words and look forward to welcoming you back anytime you need us. Thank you for being part of the Jeremy Franklin Automotive family!

October 29, 2024

Quick service and nice staff, who are Willing to answer questions, and inquire for any other issues. More

by iczhou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager
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Nov 01, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Iczhou, thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our quick service and friendly staff. Our team is always here to help and ensure you have everything you need. We appreciate your feedback and look forward to serving you again soon!

October 29, 2024

They did great job on my oil change, service was very friendly and very fast. More

by Derrick Sutherland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service rep
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Nov 01, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Hi Derrick Sutherland! We're so happy we were able to help you out! Thank you for the fantastic feedback! We're thrilled to hear you enjoyed our fast and friendly service during your oil change. Your satisfaction is our top priority, and we’re glad we could make your visit great. We look forward to helping you with any future maintenance needs—drive safely, and see you next time!

October 27, 2024

I was in a pinch and needed a new car. So I went to the dealership, told them what I needed and what I could pay and they worked out a deal that fit perfectly with for me. God bless Jeremy More

by peterkrull62
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Fry
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Hardin JR.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Deon Willis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Brown
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Anonye
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Spikes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Pillman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Pierce
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Peterkrull62, we appreciate your feedback! Thank you so much for sharing your experience! We’re delighted to hear that our team could help you find the right car and make a deal that meets your needs. Helping our customers in moments that matter most is what we're all about, and it’s wonderful to know we could make the process smooth and stress-free for you. Wishing you many happy miles ahead—God bless, and thank you for choosing Jeremy Franklin Automotive! 🙏🚗

October 26, 2024

I love them there are so ind to people I love my car a lot More

by SHAVONDALLAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Pillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Shavondallah, we are so pleased you enjoyed your visit to Jeremy Franklin Mitsubishi! Thank you so much for the kind words! We’re delighted to hear you’re loving your car and had a positive experience with our team. Making our customers feel welcome and valued is what we strive for every day. Enjoy every mile in your new car, and remember, we’re here whenever you need us! Thank you for being part of the Jeremy Franklin Automotive family!

October 25, 2024

Bad customer service nasy people won't come back again paying long customers not mean nothing More

by 100LOWHURDLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Espinosa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Deon Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

100lowhurdles, We’re truly sorry to hear about your experience and regret that we fell short of your expectations. At Jeremy Franklin Automotive, we value every customer, especially those who have trusted us over time. Your feedback is important to us, and we’d like to address any concerns to ensure this doesn’t happen again. If you’re open to it, please reach out to us directly—we’d appreciate the chance to make things right. Thank you for bringing this to our attention.

October 24, 2024

Everyone is always so professional and pleasant. They keep me informed on my maintenance and helps me schedule things for my vehicle, which is great. I love it here. More

by ebonye06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Givens
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Nov 01, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Ebonye06, we appreciate your feedback! Thank you so much for your kind words! We’re delighted to hear that our team’s professionalism and friendly approach make each visit enjoyable for you. Keeping you informed and helping with scheduling is all part of our commitment to making vehicle maintenance as easy and convenient as possible. We’re grateful to have you as part of the Jeremy Franklin Automotive family, and we look forward to serving you for many miles to come!

October 24, 2024

Was not a good experience with this dealership poor people skills I will not refer everyone More

by BRADFORDREEDER01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chris Fry
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Hardin JR.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Hi Bradfordreeder01, We’re very sorry to hear that your experience with us did not meet your expectations. Customer satisfaction is extremely important to us, and we aim to provide respectful and attentive service to everyone. If you’re open to it, we’d appreciate the opportunity to learn more about your visit so we can address any issues and improve. Please feel free to reach out directly, as we’d like to make things right. Thank you for your feedback; it helps us to grow and better serve our customers.

October 23, 2024

They have such an amazing team! And a special shout out to Jacob! Did such an amazing job with help getting the car I needed!!!✨✨✨ More

by goreekeyyonia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Pillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Goreekeyyonia, we are glad we could help! Thank you for the wonderful review! We’re thrilled to hear our team made a great impression and that Jacob provided outstanding help in finding the perfect car for you. He’s dedicated to making the process smooth and enjoyable, and it’s fantastic to see that reflected in your experience. Congratulations on your new car, and thank you for choosing Jeremy Franklin Automotive!

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