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Jeremy Franklin Mitsubishi of Kansas City

Kansas City, MO

Overview
Employees
Reviews
Vehicles
4.6
1,400 Reviews
Jeremy Franklin Mitsubishi, serving Kansas City, Independence, Lee's Summit, Olathe and Overland Park, is proud to be an automotive leader in our community. Jeremy Franklin Mitsubishi is committed to you, our customers, offering the widest selection of automobiles with the greatest ease of purchase. Jeremy Franklin has worked in the auto industry for more than a quarter of a century. While working his first job in sales in his family's car business, Jeremy was driven by an entrepreneurial spirit and struck out on his own at the age of 23 and started his own dealership. Jeremy Franklin states, "I founded my dealership on fundamental America values of integrity, fairness and excellent customer service. I pride myself on differentiating our business from all other dealerships in the Kansas City area. At our dealership, we rely on allegiance to those fundament principles, as well as devotion to our valued customers to sustain our reputation in the communities we serve." Jeremy Franklin Mitsubishi recognizes that along with housing, education, health care and nutrition, transportation is among the most significant factors in the family budget. Jeremy Franklin states, "I want every customer to feel like his or her vehicle transaction was handled professionally, fairly, and respectfully. I will take personal responsibility for the customer's experience. If ever, any customer feels there is something wrong with an offer we've made, a car we've sold, or the service we've provided, I ask that customer to please contact me directly and I will personally make it right." Jeremy Franklin can be contacted directly and confidentially by sending an e-mail to jfranklin@jeremyfranklin.com or by calling: 888.319.1505. At Jeremy Franklin Mitsubishi we pledge to operate this business in accordance with the highest standards of ethical conduct.
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6300 E 87th St

Kansas City, MO

64138

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Showing 1,400 reviews

October 12, 2024

Had them check my brakes. They said my brakes were fine. Two weeks later they are grinding metal on metal. The rotor is all scratched up. Having to do the work myself More

by Leke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't remember the name it was a service appt
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Oct 19, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Leke, We’re sorry to hear about your brake issue, but we want to clarify that our technicians conduct thorough inspections to ensure that any safety concerns are properly addressed. If your brakes were deemed fine during your visit, it's possible that other factors could have caused them to wear down quickly. We encourage you to reach out to us directly so we can review the situation and see how we can assist you further. Our goal is to ensure that our customers receive accurate assessments and quality service, and we would appreciate the opportunity to make things right.

October 10, 2024

It's great and have really helpful people to deal with. They were the first people who helped me get a new car. More

by GRUMP4BRAT1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Hardin JR.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 13, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Hi Grump4brat1969! We're so happy we were able to help you out! Thank you so much for your kind words! We're thrilled to hear that our team was able to help you get your new car and provide a great experience. It was a pleasure working with you, and we’re always here if you need anything in the future. Enjoy your new ride!

October 10, 2024

Service was good and I was seen quickly I wish my air filter had been checked I probably would have had it replaced as it stands I changed it myself More

by dmdubbeld
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mine was service
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Oct 13, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Dmdubbeld, thank you so much for the positive review and for sharing your feedback! We're glad to hear that you had a positive experience with our service and were seen quickly. We apologize for missing the opportunity to check your air filter during the visit. We appreciate you bringing this to our attention, and we'll make sure to improve our inspection process going forward. If there's anything else we can assist you with, please don’t hesitate to reach out. We're here to help! Thank you, and have a fantastic day!

October 10, 2024

They took their time to explain what services they was going to work on my vehicle. More

by blessing3plus4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
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Oct 13, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Blessing3plus4, thank you so much for the positive review! We're glad to hear that our team took the time to explain the services being performed on your vehicle. We believe in keeping our customers informed every step of the way. If you have any further questions or need anything else, don't hesitate to reach out. We're here to help! Thank you, and have a fantastic day!

October 08, 2024

Jeremy Franklin takes care of their customers. They help people with bad credit such and myself and my mother. They also helped a great deal with a great warranty fixing any problem that may occur More

by TOMGLAVIN87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Anonye
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 13, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Hello Tomglavin87, Thank you so much for your amazing review! We're thrilled to hear that you and your mother had a positive experience with us and that we could assist you with both financing and getting your vehicle taken care of under warranty. We pride ourselves on helping customers in all situations, and we're glad we could get that dipstick handle fixed quickly for you. Your recommendation means a lot to us! If you ever need anything else, we're here to help. Enjoy your vehicle, and thank you for choosing Jeremy Franklin!

October 06, 2024

Kenneth was very polite and was seriously concerned about my needs when we discussed what I was looking for in a new vehicle. He was also very attentive about my comfort while we were dealing with my needs. More

by larrystorer51
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Anonye
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 13, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Hello Larry Storer51, thank you; we appreciate your feedback and for sharing your experience! We're thrilled to hear that Kenneth provided you with the attentive and considerate service you deserved while discussing your new vehicle needs. We always aim to prioritize our customers' comfort and satisfaction, and it’s great to know Kenneth took such good care of you. If you need anything else or have more questions, we’re always here to help!

October 03, 2024

Great service. I appreciate how they text you while you wait to make sure you have no concerns. They provided the service that I was scheduled for and looked into m More

by desireme20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department employees
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Oct 13, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Desireme20, thank you so much for your high rating and for your fantastic feedback! We’re glad to hear that our communication during your visit made a positive impact and that we could address your concerns about your headlights. Our goal is to provide thorough service while keeping you informed every step of the way. We appreciate your understanding regarding the additional services, and we're happy you were able to take care of everything you needed. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us! Thank you, and have a fantastic day!

October 03, 2024

Service manager, Cal will be the reason for going back. Explanation and contact was suppurb More

by Pegistamps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cal on service
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Oct 13, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Pegistamps, we're glad you had such a wonderful experience with us! Thank you for your fantastic review! We're delighted to hear that Cal made such a positive impression on you with his exceptional service and communication. We pride ourselves on our team’s dedication to customer satisfaction, and it’s great to know that Cal provided the support you needed. We look forward to seeing you again soon! If you need anything else in the meantime, don’t hesitate to reach out.

October 03, 2024

They were so professional polite they got me home when I had to leave my car then came back and picked me up when my car was ready friendly I had Faith in them from from making the appointment then to comi More

by b.willsphone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cal
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Oct 13, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

B.willsphone, thank you so much for the positive review! We're thrilled to hear that our team provided you with such professional and friendly service, from the moment you made your appointment to your transportation needs. Your trust in us means a lot, and we're glad to know that you had a positive experience. We look forward to seeing you again in three months for your oil check! If you ever need anything else, feel free to reach out. Safe travels, and thank you for choosing us!

October 01, 2024

They had poor communication with us through out the process. I always had to be the one to call. They didn’t check the insurance underwriter. So when parts came in they were wrong. Everything about the More

by Tim hunt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
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Oct 05, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Tim Hunt,thank you for sharing your feedback. We sincerely apologize for the frustration you experienced during your visit. Clear and timely communication is essential, and we regret that we fell short in this instance. It’s also concerning to hear about the issue with the parts and how it was handled. Please know that we take this seriously, and we’re addressing the breakdowns in communication and process to ensure this doesn’t happen again. We truly appreciate you bringing this to our attention, and we’re grateful for your patience. If there’s anything more we can do to make this right, please don’t hesitate to reach out.

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