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Jeremy Franklin Mitsubishi of Kansas City

Kansas City, MO

Overview
Employees
Reviews
Vehicles
4.6
1,420 Reviews
Jeremy Franklin Mitsubishi, serving Kansas City, Independence, Lee's Summit, Olathe and Overland Park, is proud to be an automotive leader in our community. Jeremy Franklin Mitsubishi is committed to you, our customers, offering the widest selection of automobiles with the greatest ease of purchase. Jeremy Franklin has worked in the auto industry for more than a quarter of a century. While working his first job in sales in his family's car business, Jeremy was driven by an entrepreneurial spirit and struck out on his own at the age of 23 and started his own dealership. Jeremy Franklin states, "I founded my dealership on fundamental America values of integrity, fairness and excellent customer service. I pride myself on differentiating our business from all other dealerships in the Kansas City area. At our dealership, we rely on allegiance to those fundament principles, as well as devotion to our valued customers to sustain our reputation in the communities we serve." Jeremy Franklin Mitsubishi recognizes that along with housing, education, health care and nutrition, transportation is among the most significant factors in the family budget. Jeremy Franklin states, "I want every customer to feel like his or her vehicle transaction was handled professionally, fairly, and respectfully. I will take personal responsibility for the customer's experience. If ever, any customer feels there is something wrong with an offer we've made, a car we've sold, or the service we've provided, I ask that customer to please contact me directly and I will personally make it right." Jeremy Franklin can be contacted directly and confidentially by sending an e-mail to jfranklin@jeremyfranklin.com or by calling: 888.319.1505. At Jeremy Franklin Mitsubishi we pledge to operate this business in accordance with the highest standards of ethical conduct.
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6300 E 87th St

Kansas City, MO

64138

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Showing 1,420 reviews

September 04, 2024

They were very courtesy and polite service with a smile. It was fast and affordable. Thanks More

by Belindap90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Sep 08, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Belindap90, thank you so much for the positive review and for your kind words! We're happy to hear that our team provided courteous and friendly service with a smile. We're also glad that your visit was both fast and affordable. Your satisfaction is our priority, and we appreciate you choosing us. If you need anything in the future, don't hesitate to reach out!

September 03, 2024

They did a bang up job. I'm pleased with their service. Thank you. I'm done. More

by hodsonr2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't know who he was
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Sep 08, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Hodsonr2, we really appreciate your positive review! We're glad to hear you're pleased with the service you received. It was a pleasure to assist you, and if there's anything else you ever need, we're here to help. Thanks again!

September 02, 2024

It was great. .everything went in a smooth and timely manner,,they got me in and out..I love my truck More

by kennethtubbz38
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Fry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Hardin JR.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deon Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Anonye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Spikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Pillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt
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Sep 08, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Kennethtubbz38, thank you for the high star rating and for the great review! We’re thrilled to hear everything went smoothly and that we were able to get you in and out quickly. Most of all, we're excited that you love your truck! If you ever need anything down the road, don't hesitate to reach out. Enjoy the ride!

September 02, 2024

They were cuties and existent, took care of the recalls, and explained what they did. More

by jongwilt46
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Sep 08, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Jongwilt46, we are so pleased you enjoyed your visit to Jeremy Franklin Automotive! Thank you for your review! We're glad to hear our team took care of the recalls and provided clear explanations. We strive to make sure every visit is as smooth as possible. If you need anything else, we’re always here to help!

August 30, 2024

Great service every time I have gone in to service my vehicle. Wish they had a dealership in Kansas. More

by nene438
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Report | Print
Sep 06, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Nene438, thank you for your kind words and this wonderful review and for for your continued trust in us for your vehicle service needs! We're thrilled to hear that you've consistently had great experiences with our team. We appreciate your suggestion about having a dealership in Kansas—who knows what the future holds! In the meantime, we're here to ensure you receive top-notch service every time you visit. If there's anything else we can do for you, don't hesitate to let us know. Safe travels!

August 30, 2024

I feel like they truly care about your wants and needs. They are very professional ! More

by rivernyle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Fry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will
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Sep 06, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Rivernyle, we really appreciate your positive review! Thank you for your kind words! We're thrilled to hear that you felt genuinely cared for and that our team's professionalism stood out during your visit. Our goal is always to prioritize your wants and needs, ensuring you have the best experience possible. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!

August 25, 2024

Getting the vehicle was quick and painless the service department does fast friendly service would recommend More

by jtmoritz27895
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Pillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Jtmoritz27895, we're glad to hear you enjoyed your visit. Thank you for the wonderful review! We’re thrilled to hear that your vehicle purchase was quick and painless and that you found our service department fast and friendly. Your recommendation means a lot to us, and we’re grateful for your support. If there’s anything else we can do for you in the future, please don’t hesitate to reach out. Enjoy your new vehicle, and we look forward to serving you again!

August 24, 2024

All service staff that I have encountered have been polite, professional and knowledgeable. I would recommend the service department. HOWEVER, I do not recommend buying a vehicle from Jeremy Franklin u More

by adchurch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deon Willis
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Adchurch, we appreciate your feedback! Thank you for sharing your experience with our service department. We’re glad to hear that you found our staff polite, professional, and knowledgeable, and we appreciate your recommendation of our service team. However, we’re truly sorry to hear that you feel dissatisfied with your vehicle purchase. This is certainly not the experience we aim to provide, and we take your concerns very seriously. We would appreciate the opportunity to discuss this further and see how we can make things right. Please reach out to us directly so we can address your concerns. Your feedback is invaluable to us, and we hope to have the chance to regain your trust.

August 23, 2024

Great customer service- My friend referred me was not taking care of - How do we get her referral bonus- More

by Tamika
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Pillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Tamika, thank you for sharing your positive experience! Thank you for your feedback and for choosing us based on your friend’s referral! We’re thrilled to hear you had a great experience with our customer service. We apologize for any oversight regarding your friend’s referral bonus. Please contact us directly and we’ll make sure your friend receives the referral bonus promptly. We appreciate your understanding and look forward to assisting you further!

August 23, 2024

Responsive and considerate service. Everything is clearly explained. Service writer keeps me informed of status. More

by Michael Grimaldi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cal and William in Service
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Aug 29, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Michael Grimaldi, we're glad you had such a wonderful experience with us! Thank you for sharing your experience! We’re delighted to hear that you found our service responsive and considerate. Our team strives to ensure everything is communicated and that you’re kept informed throughout the process. Your satisfaction is important to us, and we’re glad we could meet your expectations. If you need anything in the future, don’t hesitate to reach out. We appreciate your trust in Jeremy Franklin Automotive!

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