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Jeremy Franklin Mitsubishi of Kansas City

Kansas City, MO

Overview
Employees
Reviews
Vehicles
4.6
1,420 Reviews
Jeremy Franklin Mitsubishi, serving Kansas City, Independence, Lee's Summit, Olathe and Overland Park, is proud to be an automotive leader in our community. Jeremy Franklin Mitsubishi is committed to you, our customers, offering the widest selection of automobiles with the greatest ease of purchase. Jeremy Franklin has worked in the auto industry for more than a quarter of a century. While working his first job in sales in his family's car business, Jeremy was driven by an entrepreneurial spirit and struck out on his own at the age of 23 and started his own dealership. Jeremy Franklin states, "I founded my dealership on fundamental America values of integrity, fairness and excellent customer service. I pride myself on differentiating our business from all other dealerships in the Kansas City area. At our dealership, we rely on allegiance to those fundament principles, as well as devotion to our valued customers to sustain our reputation in the communities we serve." Jeremy Franklin Mitsubishi recognizes that along with housing, education, health care and nutrition, transportation is among the most significant factors in the family budget. Jeremy Franklin states, "I want every customer to feel like his or her vehicle transaction was handled professionally, fairly, and respectfully. I will take personal responsibility for the customer's experience. If ever, any customer feels there is something wrong with an offer we've made, a car we've sold, or the service we've provided, I ask that customer to please contact me directly and I will personally make it right." Jeremy Franklin can be contacted directly and confidentially by sending an e-mail to jfranklin@jeremyfranklin.com or by calling: 888.319.1505. At Jeremy Franklin Mitsubishi we pledge to operate this business in accordance with the highest standards of ethical conduct.
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6300 E 87th St

Kansas City, MO

64138

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Showing 1,420 reviews

August 10, 2024

Timely response time great reliable service and great customer service 👍 efficient service and quality care. 👌 More

by dalefowler09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Hardin JR.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Dalefowler09, we really appreciate your positive review! Thank you for your feedback! We're thrilled to hear that you appreciated our timely response, reliable service, and great customer care. We strive to provide efficient service and quality care every time, and it's wonderful to know we're hitting the mark. We appreciate your support and look forward to continuing to serve you! 👍👌

August 10, 2024

Friendly staff, curdious. They were quick with the service. Coffee popcorn was great. I like going there More

by Jamesmac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deon Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Anonye
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Hello Jamesmac, thank you; we appreciate your feedback! Thank you for your kind words! We're delighted to hear that you enjoyed both the service and the little extras like the coffee and popcorn. Our team takes pride in providing a friendly and efficient experience for all our customers. We're glad to know you like coming here, and we look forward to seeing you again soon!

August 09, 2024

Wonderful service and a very seem-less experience! The staff was very kind and informative! More

by ESPISEVEN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Anonye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Espinosa
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Aug 16, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Espiseven, thank you for sharing your positive experience! Thank you so much for your kind words! We're delighted to hear that you had a wonderful and seamless experience with us. Our staff takes pride in being informative and kind, and we're glad it made a positive impact on your visit. We look forward to serving you again in the future!

August 08, 2024

I am glad that I got finance my payment is higher than I wanted I like that it is much roomier than I thought More

by berriensharon
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Pillman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Pierce
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 10, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Berriensharon, we are so pleased you enjoyed your visit to Jeremy Franklin Automotive! Thank you for your review! We’re happy to hear that you’re pleased with the roominess of your new vehicle. While we understand that the payment may be higher than you initially wanted, we’re glad we could help secure financing for you. If you have any questions or would like to explore any options, we’re here to assist. Enjoy your spacious new ride, and thank you for choosing us!

August 07, 2024

Fantastic service every time! Highly recommend using Jeremy Franklin always courteous and polite. Customer for life More

by Tammy F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Anonye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 10, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Hi Tammy F, thank you for taking the time to leave a review for us at Jeremy Franklin Automotive. We're happy we could meet your expectations! We're delighted to hear that you've consistently had fantastic service with us. Jeremy Franklin takes great pride in delivering courteous service, and it's wonderful to know he's made such a positive impact. We're honored to have you as a customer for life and look forward to continuing to serve you!

August 06, 2024

They literally stole all of my tools out of my car. And my two radios along with it. They claim that it was the homeless, but the homeless would not leave behind a bottle of booze that I found still in More

by Brenden Dennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Entire Service Department
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Aug 10, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Dennis Paulson, We are very sorry to hear about your experience. While we understand your frustration, we must clarify that our policy clearly states we are not responsible for the theft of personal belongings left in the vehicle. We encourage all customers to remove valuables from their vehicles before service. We strive to provide the best care for your vehicle, but we recommend filing a police report for stolen items and contacting your insurance for further assistance. We apologize for any inconvenience this has caused and appreciate your understanding.

August 06, 2024

We loved working with our sales team, Had our first oil change there 2 weeks ago, they were fast and courteous? Would definitely recommend Jeremy Franklin to family and friends. More

by chuckshoneybear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 10, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Hi Chuckshoneybear, thank you so much for your positive comments about Jeremy Franklin Automotive! Thank you for your kind words! We’re delighted to hear that you enjoyed working with our sales team and that your first oil change experience was fast and courteous. Jeremy Franklin and the entire team strive to provide excellent service, and we’re thrilled you would recommend us to your family and friends. We look forward to serving you again in the future!

August 06, 2024

professional, attentive, polite, they were always aware of my situation, they helped me by giving me another car so that I would not stop in my daily tasks More

by momerubio8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cal jenkins
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Aug 10, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Hello Momerubio8, thank you; we appreciate your feedback! Thank you for sharing your experience! We’re pleased to hear that our team was professional, attentive, and polite throughout your time with us. We understand how important it is to keep up with daily tasks, and we’re glad we could provide you with another car to ensure that didn’t miss a beat. Your satisfaction is our top priority, and we’re here to help whenever you need us. Thank you for choosing us!

August 06, 2024

I was given an erroneous amount for sales tax had to pay the book myself More

by vincent.anderson13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Espinosa
4.0
This rating includes all reviews, with more weight given to recent reviews.
Deon Willis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 10, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Hi Vincent.anderson13 thank you for taking the time to leave us your honest feedback. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

August 06, 2024

William in the Service Department is the bestttt. If you’re in the KC area do not go to Northtowne Mitsubishi. Go to Jeremy Franklin. They are 1 billion times better! More

by tyler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William - Service Department
Report | Print
Aug 10, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Tyler, thank you so much for the positive review! We're thrilled to hear that William in our Service Department has made such a positive impression on you. We truly appreciate your support and recommendation, especially when it comes to choosing us over other options. Your satisfaction means the world to us, and we’re here to provide the best service possible every time. Thanks for choosing Jeremy Franklin!

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