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Jeremy Franklin Mitsubishi of Kansas City

Kansas City, MO

Overview
Employees
Reviews
Vehicles
4.6
1,414 Reviews
Jeremy Franklin Mitsubishi, serving Kansas City, Independence, Lee's Summit, Olathe and Overland Park, is proud to be an automotive leader in our community. Jeremy Franklin Mitsubishi is committed to you, our customers, offering the widest selection of automobiles with the greatest ease of purchase. Jeremy Franklin has worked in the auto industry for more than a quarter of a century. While working his first job in sales in his family's car business, Jeremy was driven by an entrepreneurial spirit and struck out on his own at the age of 23 and started his own dealership. Jeremy Franklin states, "I founded my dealership on fundamental America values of integrity, fairness and excellent customer service. I pride myself on differentiating our business from all other dealerships in the Kansas City area. At our dealership, we rely on allegiance to those fundament principles, as well as devotion to our valued customers to sustain our reputation in the communities we serve." Jeremy Franklin Mitsubishi recognizes that along with housing, education, health care and nutrition, transportation is among the most significant factors in the family budget. Jeremy Franklin states, "I want every customer to feel like his or her vehicle transaction was handled professionally, fairly, and respectfully. I will take personal responsibility for the customer's experience. If ever, any customer feels there is something wrong with an offer we've made, a car we've sold, or the service we've provided, I ask that customer to please contact me directly and I will personally make it right." Jeremy Franklin can be contacted directly and confidentially by sending an e-mail to jfranklin@jeremyfranklin.com or by calling: 888.319.1505. At Jeremy Franklin Mitsubishi we pledge to operate this business in accordance with the highest standards of ethical conduct.
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6300 E 87th St

Kansas City, MO

64138

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Showing 1,414 reviews

February 03, 2024

They lied to me that they had inspected my car but they did not Brought my vehicle and asked them to check the cause of a squeaking sound and then change one light and do an oil change. After an hour of wa More

by omukanjiri
Recommend Dealer
No
Employees Worked With
Service department manager
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Feb 04, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

We're truly sorry to hear about the confusion and frustration you experienced with the service for your vehicle. It sounds like there may have been a misunderstanding or miscommunication regarding the inspection and the issues you wanted to address, especially concerning the squeaking sound. We genuinely appreciate you bringing your car to us, and it's clear we missed the mark in providing the thorough and attentive service you expected and deserved. High mileage on a car indeed does not automatically explain or justify issues like a squeaking sound without a proper inspection. We understand how important trust and clear communication are when it comes to car maintenance. Please know we take your concerns seriously and are here to work with you to resolve this matter to your satisfaction. Let's discuss how we can make this right for you, Again, we apologize for any inconvenience this may have caused you.

February 03, 2024

Every time I come to Jeremy Franklin, everybody is smiling and ready to help. Service is always timely efficient and pleasant. More

by tasg1508
Recommend Dealer
Yes
Employees Worked With
Service department
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Feb 08, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Tasg1508, thank you so much for the positive review! We're so grateful to hear about your consistently positive experiences at Jeremy Franklin! It warms our hearts to know that our team's smiles and readiness to help have contributed to making your visits both efficient and pleasant. Ensuring timely service while maintaining a friendly atmosphere is something we strive for with every customer. Thank you for acknowledging our efforts, and please know that we're here to assist you with any future needs. Your satisfaction is our priority, and we look forward to serving you again soon. Thank you for choosing Jeremy Franklin!

January 31, 2024

I have no complaints and couldn't have expected a better outcome They made sure I got what I wanted. No hassle no gimmick More

by tif817
Recommend Dealer
Yes
Employees Worked With
Chris Fry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Fry
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Feb 02, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Tif817, thank you for your kind words and this wonderful review! Thank you so much for your kind words and for taking the time to share your positive experience with us. We're thrilled to hear that you are satisfied with the outcome and that our team was able to meet your needs without any hassle or gimmicks. Providing excellent service and ensuring our customers get exactly what they want is our top priority. If you need any further assistance or have any more requests in the future, please don't hesitate to reach out. We look forward to serving you again!

January 30, 2024

Always friendly and helpful. Takes care of my vehicle promptly Always answers any questions and makes sure I understand the service needed More

by 333dmr777
Recommend Dealer
Yes
Employees Worked With
Cal
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Feb 02, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

333dmr777, we are glad we could help! Thank you for your wonderful feedback! We're delighted to hear that you consistently find our team friendly, helpful, and efficient in taking care of your vehicle. It's our priority to ensure that every service is completed promptly and that all your questions are answered thoroughly for your understanding and peace of mind. Your satisfaction is important to us, and we're glad to know that we've been successful in providing you with the service and support you need. If you have any more questions or need further assistance, please don't hesitate to reach out. Thank you for trusting us with your vehicle, and we look forward to continuing to serve you in the future!

January 30, 2024

Got taken care of right away The fix the issues at no cost and rapidly More

by arq.frankdipietro
Recommend Dealer
Yes
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May 21, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Hi Arq.frankdipietro, thank you for taking the time to leave a review for us at Jeremy Franklin Automotive. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!

January 27, 2024

It was a great experience I was really surprised by the service and professionalism and would recommend Jeremy Franklin and Matthew to friends and acquaintances. More

by md_howze
Recommend Dealer
Yes
Employees Worked With
Matthew Manley
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Jan 28, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Md_howze, we are very happy we could provide you with a positive experience! We're absolutely thrilled to hear about your great experience with us! Knowing that our service and professionalism not only met but exceeded your expectations is incredibly rewarding. Our team, including Matthew, works hard to ensure every customer receives the best possible care and attention. Your willingness to recommend Jeremy Franklin to your friends and acquaintances means a great deal to us. We believe that a personal recommendation is one of the highest compliments we can receive. Please let us know if there's anything more we can do for you. We're here to assist with any future needs or questions you may have and we look forward to the opportunity to serve you and your friends in the future.

January 27, 2024

They were very attentive to what I was looking for. ..made sure I was comfortable at all times while I waited...gave me a tour of the dealership when I purchased the vehicle....went above and beyond!!! More

by elizabethhoose
Recommend Dealer
Yes
Employees Worked With
Brandon Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Brown
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Jan 31, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Hi Elizabeth, Thank you so much for your kind words and for taking the time to share your experience with us. We are absolutely delighted to hear that you felt well taken care of and comfortable throughout your time at our dealership. Our team strives to provide a high level of attention and service to every customer, and it's wonderful to know that we succeeded in making your visit and vehicle purchase special. The tour of our dealership is a small part of our commitment to ensure you feel fully informed and at home with us. We truly appreciate your recognition of our efforts to go above and beyond. Your satisfaction is our greatest reward. We look forward to welcoming you back in the future and thank you for choosing us for your automotive needs.

January 26, 2024

Everything was smooth and pleasant, the people were great The process was very easy going More

by Jtmoritz7895
Recommend Dealer
Yes
Employees Worked With
Jacob Pillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Pillman
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Jan 28, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Jtmoritz7895, we are glad we could help! We are happy to hear you had such a positive experience with our team! Thank you so much again for your feedback! We hope you have a great day!

January 22, 2024

The service department is wonderful Christina at the front desk is extremely helpful all around a 5 More

by imnghgftgfggxdfvxcdhxcvh
Recommend Dealer
Yes
Employees Worked With
Cal j
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January 20, 2024

We bought a brand new vehicle from this dealership about 2 years ago. We had noticed some oddities but nothing that was a huge deal until it became a bigger deal. After having the vehicle looked at and kept More

by eisensmith14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Anonye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hector, Cal, Mike
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Jan 23, 2024 -

Jeremy Franklin Mitsubishi of Kansas City responded

Eisensmith14, we really appreciate your positive review! Thank you so much for sharing your experience with us! We're truly grateful for your detailed feedback and thrilled to hear that our team, especially the manager, went above and beyond to address and resolve the issues you encountered with your vehicle. It's our commitment to provide excellent customer service, and we're delighted that we could turn your initial concerns into a positive outcome. We appreciate your patience and understanding throughout the process, and we're glad that the problem was ultimately resolved to your satisfaction. It's heartening to know that our team's professionalism, responsiveness, and kindness made a positive impact on your overall experience. Your recommendation means a lot to us, and we look forward to continuing to serve you in the future. If there's anything else you need or if you have any further feedback, please don't hesitate to reach out. We value your business and appreciate the opportunity to assist you.

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