Jeremy Franklin Mitsubishi of Kansas City

My experience was straight forward quick no pressure salesma My experience was straight forward no pressure the salesman Jessie was straight forward to the point even drive the car to my house while it was a sto My experience was straight forward no pressure the salesman Jessie was straight forward to the point even drive the car to my house while it was a stormy day and I did and would recommend Jeremy Franklin my co worker Shana Rainey recently purchased a car from you but Jessie was not available at the time of sale but my experience was again easy no pressure More

Edker & Rhonda Robinson I'm sister Lamona referred my too Jeremy Franklin. She has brought 3 cars and was very happy, So I decided to give it a try. Thank you TJ. for making I'm sister Lamona referred my too Jeremy Franklin. She has brought 3 cars and was very happy, So I decided to give it a try. Thank you TJ. for making this experience wonderful. Robinson family More

TJ Clark was amazing to work with he went out of his way to make sure everything worked out in my favor and even held my Harley Davidson I bought for a few day was amazing to work with he went out of his way to make sure everything worked out in my favor and even held my Harley Davidson I bought for a few days after I bought it until I was able to make it back to pick it up 2 days later thank you very much TJ I love my new bike and would definitely shop through you again! More

Taking Ownership Brought my vehicle into service for 3 safety recalls. Two of them being windshield wiper related. Sure enough I get the vehicle back and there is a 2 Brought my vehicle into service for 3 safety recalls. Two of them being windshield wiper related. Sure enough I get the vehicle back and there is a 2 foot crack in my windshield and notes on the invoice for "pre-existing damage". Interesting that the work they were doing was right were the damage occured. Convenient. If you can't trust service managers to take care of you when their guys mess up. Then what happens when you pay for major repairs and something goes wrong. If they will not take ownership for the little things, do you think they will back you with major issues. Its an integrity issue. Black and white. I hate leaving bad reviews. I really do. More

Excellent service If you want a car the Best sales person is TJ he takes his time and finds the perfect vehicle for you great guy five stars. If you want a car the Best sales person is TJ he takes his time and finds the perfect vehicle for you great guy five stars. More

Excellent My experience here today at Jeremy Franklin was the best car buying experience I’ve ever had!! Thank you Jesse at Jeremy Franklin for your help in get My experience here today at Jeremy Franklin was the best car buying experience I’ve ever had!! Thank you Jesse at Jeremy Franklin for your help in getting me into a car that I absolutely love!!! More

Excellent! This dealership has been Excellent! Second time dealing with Jeremy Franklin Mitsubishi! And that Jessie Hardin gives you top of the line customer ser This dealership has been Excellent! Second time dealing with Jeremy Franklin Mitsubishi! And that Jessie Hardin gives you top of the line customer service! Made me feel very comfortable plays no games. I am soooo happy with my vehicle! More

Great experience!!! Both TJ and Hector made my sales and buying experience a reality!. Thanks to you both and the Jeremy Franklin team! Will recommend to my friends Both TJ and Hector made my sales and buying experience a reality!. Thanks to you both and the Jeremy Franklin team! Will recommend to my friends and family. Thanks again for helping me!!! RB More

Simply Outstanding My automobile was due for its second oil change and service was scheduled. That morning struck a pothole which damaged right front tire. Took my aut My automobile was due for its second oil change and service was scheduled. That morning struck a pothole which damaged right front tire. Took my automobile in for oil change service and had the technician ,Josh Cressey, look at the tire. Josh reported the tire was destroyed and offered to replace the tire with a tire that was equivalent to the tire that was destroyed to save me money. It was my choice to try and replace the tire with exactly what was on the vehicle. Josh quoted me the price of the exact replacement and again offered an equivalent to save me money. Asked if they had the both in stock and to my surprise they had both. My experience with other dealerships is almost always having to wait for the part, causing another trip to the dealership. As settling in for the wait that seems to last forever Josh came into the waiting area, which is very nice and comfortable, and said my service was complete. I asked "even the tire" Josh reported all work was complete. Just as an extra note, left my phone on the passage seat and asked a person from the service department, wish I had his name, if would get my phone. He stopped what he was doing immediately and retrieved my phone. Maybe doesn't sound like much but for myself and surly for others it seams at other dealerships when you ask for a favor they make sure you realize it is a brother. Having somebody that sets their priority as customer service is an outstanding experience. To sum it all up the entire service department is outstanding, knowledgeable, professional, and put customer service as the top priority. More