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Jeremy Franklin Mitsubishi of Kansas City

Kansas City, MO

4.6
1,410 Reviews
Jeremy Franklin Mitsubishi, serving Kansas City, Independence, Lee's Summit, Olathe and Overland Park, is proud to be an automotive leader in our community. Jeremy Franklin Mitsubishi is committed to you, our customers, offering the widest selection of automobiles with the greatest ease of purchase. Jeremy Franklin has worked in the auto industry for more than a quarter of a century. While working his first job in sales in his family's car business, Jeremy was driven by an entrepreneurial spirit and struck out on his own at the age of 23 and started his own dealership. Jeremy Franklin states, "I founded my dealership on fundamental America values of integrity, fairness and excellent customer service. I pride myself on differentiating our business from all other dealerships in the Kansas City area. At our dealership, we rely on allegiance to those fundament principles, as well as devotion to our valued customers to sustain our reputation in the communities we serve." Jeremy Franklin Mitsubishi recognizes that along with housing, education, health care and nutrition, transportation is among the most significant factors in the family budget. Jeremy Franklin states, "I want every customer to feel like his or her vehicle transaction was handled professionally, fairly, and respectfully. I will take personal responsibility for the customer's experience. If ever, any customer feels there is something wrong with an offer we've made, a car we've sold, or the service we've provided, I ask that customer to please contact me directly and I will personally make it right." Jeremy Franklin can be contacted directly and confidentially by sending an e-mail to jfranklin@jeremyfranklin.com or by calling: 888.319.1505. At Jeremy Franklin Mitsubishi we pledge to operate this business in accordance with the highest standards of ethical conduct.
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6300 E 87th St

Kansas City, MO

64138

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Showing 1,410 reviews

December 31, 2016

Hard worker I'm so excited that Jeremy Franklin help me and my family get in our dream car. Thanks to the hard working man Jesse Hardin, he's one of a kind he wi More

by T-mama
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Hardin JR.
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 31, 2016

another satified customers I had a very good experience at Jeremy Franklin.I needed reliable transportation and Deon helped me get it.I look forward to buying future vehicles fr More

by chicken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deon Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 29, 2016

excellent service My daughters car was involved in a one car accident the insurance company was jerking us around. Things got much better when we started dealing with J More

by Tcarmack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin in service
December 28, 2016

excellent service nice place to buy a vehicule my sales man was Sam spikes and Brandon Bown they are the best thank you jeremy franklin GOD bless you all for all you do More

by homsosa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Spikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 23, 2016

Sam is the man San was very nice abd very knowledgeable. He helped me make a great decision in ny new car purchase. Id recommend anybody. ..thanks Sam yayy. More

by Carolyn Davis
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sam Spikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 17, 2016

Amazing! Our experience was fantastic! Our sales associate was Kenneth Anyone went above and beyond to insure my complete satisfaction. I would highly recommen More

by awesomemomx3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Fry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Anonye
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 15, 2016

Exceptional service My experience at Jeremy Franklin was outstanding. I can't say enough about my sales man TJ, he is awesome! I highly recommend you visit him before you More

by Kisha, 2013 maxima
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ
December 12, 2016

2016 Outlander 2WD Not 4WD as I Requested. I was very pleased in pass purchases but this time around was very unpleasant, I had the unexpectedly experience of seeing two salesman fight and cont More

by j3rmain3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jesse Hardin JR.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Brown
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2017 -

Jeremy Franklin Mitsubishi of Kansas City responded

Dealer Rater – j3rmain3 January 18, 2017 Our dealership participates in the DealerRater.com Certified Dealer Program. We are committed to providing high quality customer service, but based on this DealerRater.com review, you did not share that experience. While we appreciate the feedback you’ve provided regarding your experience, what was witnessed was a professional conversation between two sales associates that wanted to assist you. We do apologize if you had interpreted that as an argument. Being a previous customer, your mother and father having purchased over (5) five vehicles with us, you would definitely understand the level of professionalism our dealership provides to our customers. According to the documents on your vehicle you purchased, it is a front wheel drive, not a rear wheel dr. That was disclosed to you. Although we were not able to assist you in trading in your vehicle this last time, we hope you could give us another opportunity in the future. We do appreciate your business and do consider you and your family extremely important. It is always our intent to make life long customer service relationships as we have done with you and your family. Sincerely, Hector Espinosa

December 12, 2016

The best of the best Deron. I am really please with his service. He put in extra time to get me in my new car. He was really friendly and very professional. All smiles mad More

by Tiara Hall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deron Tatum
December 12, 2016

Great, very helpful. Sam was very helpful in getting me the car I wanted for a great deal. I was very pleased with him. Everyone worried together to get the desk I wanted. More

by Shelby L Pettibon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Spikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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