Jeremy Franklin Mitsubishi of Kansas City - Service Center

Jeremy Franklin Mitsubishi of Kansas City responded

Waynecoleman1972, thank you for the high star rating! Thank you so much for the kind words! We're thrilled to hear that you had a great experience with our team and that you found everyone to be knowledgeable and helpful. We're grateful you chose us and appreciate the opportunity to earn your business. Enjoy your new vehicle, and don't hesitate to reach out if you ever need anything!

Jeremy Franklin Mitsubishi of Kansas City responded

No25, thank you for the high star rating! Thank you for your review! We're glad to hear that setting up your appointment was easy and that our service team did their best to accommodate your request and get you taken care of quickly. We appreciate your feedback and look forward to serving you again in the future! Thank you, and have a fantastic day!

Jeremy Franklin Mitsubishi of Kansas City responded

Traviscurry2022, we are glad we could help! Thank you for your review! We're so glad to hear your experience was quick, easy, and stress-free. Providing reliable and efficient service is what we aim for, and we're happy we could deliver that for you. We appreciate your business and hope to see you again!

Jeremy Franklin Mitsubishi of Kansas City responded

Dave Wibbenmeyer, we're glad you had such a wonderful experience with us! Thank you for sharing your feedback. While we're glad to hear our team was able to inform you about possible recalls—that’s an important part of keeping your vehicle safe—we're always striving to provide more than just an "okay" experience. If there’s anything we can do to improve your next visit, we’d love the opportunity. We appreciate your business and look forward to serving you better in the future! Thank you, and have a fantastic day!

Jeremy Franklin Mitsubishi of Kansas City responded

Smdias57, thank you for your great review! We're glad to hear that you had a prompt and professional experience with our team. We take pride in maintaining a clean and welcoming environment, and it's wonderful to know our staff was friendly and informative throughout your visit. We appreciate you choosing Jeremy Franklin Automotive and look forward to serving you again!

Jeremy Franklin Mitsubishi of Kansas City responded

Sutherlandderrick2, thank you so much for the positive review! Thank you for the great feedback! We're glad to hear our Service Department took good care of you and that you’re satisfied with the review of your future service needs. We appreciate your trust and look forward to seeing you again when you're ready for your next visit!

Jeremy Franklin Mitsubishi of Kansas City responded

Jokeresq13, it is disappointing for us to hear that your experience was anything less than great.Thank you for your feedback. We understand your concern and want to clarify that every vehicle goes through a thorough inspection before leaving our lot. In some cases, issues can arise that aren’t immediately apparent. As soon as we were made aware of the tail light issue, our team worked to resolve it as quickly as possible. We’re committed to making things right and ensuring your vehicle is safe and in top condition. If you have any further concerns, please don’t hesitate to reach out directly.

Jeremy Franklin Mitsubishi of Kansas City responded

Hi Destinycarter83, Thank you for your feedback. We understand your frustration and are sorry to hear that your experience didn’t meet your expectations. While we can’t discuss all the details of your service visit publicly, we do want to clarify a few things. Our team works hard to assist every customer in a timely and respectful manner, and we take communication seriously. If there were moments where you felt otherwise, that was never our intent. Regarding your warranty and the part ordered, it’s important to note that some warranty parts must be approved and shipped by the manufacturer, which can sometimes cause delays outside of our control. We do our best to keep customers informed throughout that process. As for loaner vehicles and financial assistance, we try to offer options when they’re available, but they are based on inventory, eligibility, and warranty provider terms. We understand how important transportation is, especially with a busy schedule, and we regret if this caused any disruption for you. We value your business and would like the opportunity to work toward a resolution. If you’re willing, please reach out to our service management team directly so we can revisit your concerns.

Jeremy Franklin Mitsubishi of Kansas City responded

Hi Desteny, thank you for taking the time to leave a review for us at Jeremy Franklin Mitsubishi. We're happy we could meet your expectations! Thank you so much for your kind words and continued support! We're thrilled to hear that you've had great experiences with us—from purchasing your new vehicle to receiving service. Our team at Jeremy Franklin Mitsubishi is committed to providing exceptional customer care every step of the way. We truly appreciate your loyalty and look forward to serving you again in the future!