Jerry Ulm Chrysler Dodge Jeep Ram

From when I first walked in everyone was very nice and helpful. When I decided on the vehicle I wanted to process was super easy and I was able to leave with the car that day. helpful. When I decided on the vehicle I wanted to process was super easy and I was able to leave with the car that day. More

Hands down the best dealership experience we have had in over 10 years. The sales team was great. Was never once pushy. Understood we lived an hour away. Once we were ready, they had all paperwork ready for over 10 years. The sales team was great. Was never once pushy. Understood we lived an hour away. Once we were ready, they had all paperwork ready for us when we arrived, car was clean and gassed up. We were in and out in an hour. Jerry Ulm has earned a repeat customer. James are Carter are the best. The finance manager was awesome as well. More

Dealership was clean and everyone was helpful and friendly. The techno music as a little annoying. friendly. The techno music as a little annoying. More

Mid of the road. Nothing outstanding and nothing wrong either. They couldn't sell us the second car that we were looking for. The car was supposed to be ready for Nothing outstanding and nothing wrong either. They couldn't sell us the second car that we were looking for. The car was supposed to be ready for pick up Wednesday AM (deal was done the previous Saturday). When we arrived, it wasn't ready. Needed gas, cleaning and for some reason it took 45 minutes to install the tag and bring the car around? More

I had a great experience trading in my vehicle for a certified pre-owned vehicle. Both the sales and finance teams were fantastic and personable, and I would choose this dealership again. certified pre-owned vehicle. Both the sales and finance teams were fantastic and personable, and I would choose this dealership again. More

The dealership was clean and all the people were great. My only complaint is the overhead music. The techno music was very annoying after being there for a time. My only complaint is the overhead music. The techno music was very annoying after being there for a time. More

This was by far the best experience I’ve had getting a new car and Rocco made the whole process easy and as less stressful as possible! I would recommend anyone to see Rocco if they need help getting a ne new car and Rocco made the whole process easy and as less stressful as possible! I would recommend anyone to see Rocco if they need help getting a new car! More

This dealership is the best and have very nice sales people the best experience ever people the best experience ever More

Brian aka Bug-Z gave me and my son an experience we’d like to share with our family and friends for years to come. Nobody could have provided such enjoyment with our new car besides this man. He is truly like to share with our family and friends for years to come. Nobody could have provided such enjoyment with our new car besides this man. He is truly a MOPAR god and a blessing the automotive community. Nothing but the best Brian/ Bug-Z and we will see you soon when it’s time to trade up for Red Eye Widebody and come film the Demon 170 once it hits your showroom floor. Buyer BEWARE! You are in for a salesman who actually CARES! More

2018 Dodge Ram 1500 Rebel On July 27, the back of my truck was setting low. I started the vehicle, and the dashboard displayed a message needing immediate service on the suspension. I lowered the truck truck was setting low. I started the vehicle, and the dashboard displayed a message needing immediate service on the suspension. I lowered the truck to entry level, reset it and then raised it back up to third position. This happened several times. I called Jerry Ulm Chrysler Dodge Jeep Ram (2966 N Dale Mabry Hwy, Tampa, FL 33607) to get an appointment for my truck to be serviced. My appointment was scheduled for July 28 at 10:30am. On 7/28/2023, I brought the truck there at 9:30am and gave my keys to Jeff Slone, my service advisor. I requested he keep me updated on the status, as this is my primary work truck. He tagged it with ***** ticket on the key. Later that day, at 4:38pm, I called Jeff to check on the status of the truck. With no answer, I left a voice mail. I called again at 5:55pm and was put through to Jeff’s phone and I left another voicemail. On 7/29/2023, I received a text that the vehicle still had not made it to the Tech and it probably wouldn’t until Monday. I let Jeff know the RAM is my primary vehicle and being down a vehicle and having to use my wife’s Dodge Durango for this long was unacceptable. Obviously, there was no contact on 7/30/2023 since the service department was closed. On 7/31/2023, I called several times and left voicemails with no response. On 8/1/2023, since I was not reaching anyone by calling, I sent a text at 9:55am asking for an update. At 10:50am, I received a text reply that it still had not made it to the Tech, but that I would be provided an answer that day. I immediately called and asked to speak to the General Manager and was placed on hold. After 20 minutes, I heard an automated message and was hung up on. After being unable to reach the General Manager and no update on the status of my truck, I texted Jeff at 11:07am that I would be coming to get it. Jeff responded I could come any time before 6:45pm. I arrived at Jerry Ulm Dodge at 5:30pm and was informed they would bring the truck out. After my wife and I waited for over 30 minutes, my truck was finally brought to me with the statement that they couldn’t find it. After a brief discussion that it was lost because the Tech had just started to look at it, I left. I must wonder if the main problem with Jerry Ulm Chrysler Dodge Jeep Ram is with scheduling appointments and taking vehicles that they are not going to even look at it for several days or was it that my vehicle has Mopar Vehicle Protection with lifetime warranty, making it not important. Neither is acceptable. I have owned many Dodge vehicles, including the two newer ones my wife and I currently drive, but this is the first time I have ever had to deal with an unfortunate situation like this. And my truck is still broken. More