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Jerry Ward Autoplex

Union City, TN

Overview
Employees
Reviews
Vehicles
4.9
1,643 Reviews
Jerry Ward Autoplex is located right in Union City, TN which puts us in the perfect place to serve all of Obion County and Northwest Tennessee. From our friendly staff, to our laid-back atmosphere, we can assure you that you will have a great time browsing, test driving, and even buying. We want you to feel comfortable with your purchase, not just today, but months and even years from now! Come buy your next vehicle from the #1 highest rated used car dealership in Tennessee for 6 years in a row 2019, 2020, 2021, 2022, 2023 and now for 2024!
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524 E Reelfoot Ave

Union City, TN

38261

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Showing 1,643 reviews

February 28, 2026

Came in there it was very welcoming. Walked out getting everything I needed and taken care of, good experience. More

by taven.booker55
Recommend Dealer
Yes
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Feb 28, 2026 -

Jerry Ward Autoplex responded

We appreciate you letting us know that you felt welcomed and that all your Chevrolet Malibu needs were handled smoothly. It’s great to hear you had a positive experience and we look forward to your next visit.

February 27, 2026

He makes buying a car a pleasant experience. We found exactly what we were looking for with his help. More

by vgnettles
Recommend Dealer
Yes
Employees Worked With
Todd Petty
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Feb 28, 2026 -

Jerry Ward Autoplex responded

Thanks for sharing how pleasant the car-buying process was. We’re thrilled we could help you find exactly what you wanted. Enjoy the drive in your new vehicle.

February 26, 2026

Great service…. mistake was made.the issue was corrected i am happy.i recommend Jerry Ward Autoplex service More

by babygirl_likes_purple0275
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Thompson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don't remember her name
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Feb 27, 2026 -

Jerry Ward Autoplex responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Jerry Ward Autoplex, we look forward to having you as a valued customer for many years to come!

February 20, 2026

Everyone was very helpful and did everything they could to help us in purchasing our car. We were very impressed with their honesty and kindness. More

by dfpeal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Akers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Breeden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gorton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 20, 2026 -

Jerry Ward Autoplex responded

It means a lot to know our team’s helpful approach and honest guidance made buying your Toyota enjoyable. We look forward to serving you again.

February 18, 2026

They were amazing and went above and beyond for my daughter and I. They finished the deal in a timely manner and I recommend anyone to come see Jerry Ward!! More

by carrieward80
Recommend Dealer
Yes
Employees Worked With
Mike Akers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Akers
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Feb 18, 2026 -

Jerry Ward Autoplex responded

It’s wonderful to hear we could go above and beyond for you and your daughter and wrap up your Hyundai Accent purchase quickly. Thank you for recommending us and we look forward to helping you again.

February 03, 2026

I had been browsing around many dealerships and looked at several vehicles. I am so pleased with this purchase. Mark did an awesome job setting up the sale and wasn't pushy like most dealerships. Jerry Ward More

by cfisette90
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Akers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Breeden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2026 -

Jerry Ward Autoplex responded

Thank you for sharing your experience. We’re glad Mark helped you find the right Chevrolet Trailblazer and made the process comfortable. We look forward to assisting you again.

January 28, 2026

The final dill was $900 higher than the estimate for a straightforward problem. The arrival time for the part was underestimated More

by mwfowlerjdmd
Recommend Dealer
No
Employees Worked With
Service desk
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Jan 31, 2026 -

Jerry Ward Autoplex responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

January 21, 2026

We bought our first vehicle from here in November and will most definitely be back to buy more. Mark made it so easy and we were in and out in no time. Very professional and everyone was extremely frie More

by amburgeyjennifer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Breeden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 21, 2026 -

Jerry Ward Autoplex responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Jerry Ward Autoplex.

January 10, 2026

Norman did a great job checking finance rate . Everyone there made sure they knew what we wanted and how much we could pay. More

by strain.b
Recommend Dealer
Yes
Employees Worked With
Norman Lee
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Jan 11, 2026 -

Jerry Ward Autoplex responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Jerry Ward Autoplex to be a positive one. Please don't hesitate to reach out if you need anything else.

January 06, 2026

I didn't get my check off sheet when techs check fluids and wear and tear More

by Miss wilson
Recommend Dealer
Yes
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Jan 07, 2026 -

Jerry Ward Autoplex responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Miss Wilson, feel free to contact us at your convenience.

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