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Jerry Ward Autoplex

Union City, TN

Overview
Employees
Reviews
Vehicles
4.9
1,701 Reviews
Jerry Ward Autoplex is located right in Union City, TN which puts us in the perfect place to serve all of Obion County and Northwest Tennessee. From our friendly staff, to our laid-back atmosphere, we can assure you that you will have a great time browsing, test driving, and even buying. We want you to feel comfortable with your purchase, not just today, but months and even years from now! Come buy your next vehicle from the #1 highest rated used car dealership in Tennessee for 6 years in a row 2019, 2020, 2021, 2022, 2023 and now for 2024!
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524 E Reelfoot Ave

Union City, TN

38261

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Showing 247 service reviews

October 02, 2026

Smooth and timely process from beginning to end. The finance manager explained my terms as well as my extended warranty. More

by roggiemae4625
Recommend Dealer
Yes
Employees Worked With
Jerry and Norman
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Oct 02, 2026 -

Jerry Ward Autoplex responded

Knowing the service felt smooth and timely from start to finish is rewarding. Your praise of our finance manager’s clear explanation of the service terms and extended warranty coverage for your Nissan Rogue means a lot to our service department.

October 02, 2026

Smooth and timely process from beginning to end. The finance manager explained my terms as well as my extended warranty. More

by roggiemae4625
Recommend Dealer
Yes
Employees Worked With
Jerry and Norman
Print
Oct 02, 2026 -

Jerry Ward Autoplex responded

Clear explanations of terms and warranties are at the heart of how our finance team operates. We’re glad the service on your Nissan Rogue felt smooth and timely from start to finish.

October 02, 2026

The service department got me an appointment that day and I was able to get my car the next day. More

by ELLEN_PETRIE_
Recommend Dealer
Yes
Employees Worked With
Service
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Oct 02, 2026 -

Jerry Ward Autoplex responded

We’re glad we could schedule your Chevrolet Equinox service the same day and have you back on the road the next day. Hearing that the quick appointment and next-day pickup met your expectations means a lot to our service department.

September 24, 2026

They did a great job getting parts in, scheduling me an appointment, and communicating with me. Everything was covered under warranty and it was a very smooth process. More

by steviegossett72
Recommend Dealer
Yes
Employees Worked With
Robert Huffstutter
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Sep 24, 2026 -

Jerry Ward Autoplex responded

Your feedback on our prompt parts delivery, straightforward appointment scheduling, and clear communication is truly appreciated. Knowing that everything was covered under warranty and that the service process for your Jeep Gladiator was seamless is rewarding for our service department.

September 18, 2026

Appt was made for an oil change got in an out in 30 mins The service dept was great not much of a wait time thanks More

by babygirl_likes_purple0275
Recommend Dealer
Yes
Employees Worked With
I do t remember
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Sep 18, 2026 -

babygirl_likes_purple0275 responded

Thanks Jerry Ward Autoplex

Sep 29, 2026 -

Jerry Ward Autoplex responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 12, 2026

Had an appointment. Got in and out in a timely manner. They advised me of a problem that needed attention. More

by courtright52
Recommend Dealer
Yes
Employees Worked With
Lady in the shop
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Sep 12, 2026 -

Jerry Ward Autoplex responded

Knowing your service visit was efficient and you felt informed about any needed repairs means a lot to our team. We appreciate your five-star rating and are here whenever your Lincoln Nautilus needs attention.

August 28, 2026

I had an appointment for 11 and it was 11:32 before my truck was pulled in, I was quoted a price when making appointment and was charged more when it was time to go More

by chriscraddock0670
Recommend Dealer
No
Employees Worked With
Service dept
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Sep 03, 2026 -

Jerry Ward Autoplex responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up, Chris. Thank you for bringing it to our attention. We would appreciate the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

August 23, 2026

I already did this so I will not go into detail again but my experience with Jerry Ward Autoplex maintenance has been very good! ?? More

by nancy
Recommend Dealer
Yes
Employees Worked With
Amy
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Aug 23, 2026 -

Jerry Ward Autoplex responded

Thanks for the five-star rating! We’re glad the service on your Kia Optima went smoothly and appreciate your positive feedback.

August 13, 2026

It was great They were very polite and helpful and made sure I was taken care of More

by dustincramer24
Recommend Dealer
Yes
Print
Aug 17, 2026 -

Jerry Ward Autoplex responded

Thank you for sharing your experience with us, Dustin! We're happy to hear it went well and truly appreciate your feedback.

August 07, 2026

Great Service Highly recommend for service work Excellent staff Friendly Professional and best deals around More

by Ut38261
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Nolan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2026 -

Jerry Ward Autoplex responded

Knowing you recommend our service work on your GMC 3500 means a lot to our team. We’re glad our staff could offer the friendly, professional care and great value you expected.

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