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Jerry Ward Autoplex

Union City, TN

Overview
Employees
Reviews
Vehicles
4.9
1,650 Reviews
Jerry Ward Autoplex is located right in Union City, TN which puts us in the perfect place to serve all of Obion County and Northwest Tennessee. From our friendly staff, to our laid-back atmosphere, we can assure you that you will have a great time browsing, test driving, and even buying. We want you to feel comfortable with your purchase, not just today, but months and even years from now! Come buy your next vehicle from the #1 highest rated used car dealership in Tennessee for 6 years in a row 2019, 2020, 2021, 2022, 2023 and now for 2024!
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524 E Reelfoot Ave

Union City, TN

38261

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Showing 226 service reviews

April 24, 2026

Excellent service The service was very professional with Mr Jerry Ward and Chris Copeland excellent technician More

by catherinelester71
Recommend Dealer
Yes
Employees Worked With
Jerry ward and Chris Copeland
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Apr 24, 2026 -

Jerry Ward Autoplex responded

Thank you for choosing us for your GMC Canyon service and for sharing your feedback. We’re pleased that our technicians delivered a professional service during your visit. We appreciate your five-star rating and look forward to assisting you again.

April 16, 2026

Great salesmen, excellent owner, and Great service department. I do all business there when it comes to my automobiles trade and services. More

by grantblair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Akers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Nolan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Copeland, Jamar
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Apr 16, 2026 -

Jerry Ward Autoplex responded

Thank you for highlighting our sales team, owner Jerry, and the service department. We appreciate your continued trust in handling your trades and maintaining your Buick Encore. We look forward to assisting with your future automotive needs.

March 15, 2026

It was a complete gratifying experience from sale to closing of the contract! Great experience! More

by chuckdodson1027
Recommend Dealer
Yes
Employees Worked With
Jerry Ward
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Mar 15, 2026 -

Jerry Ward Autoplex responded

Thank you for trusting us with your Porsche Panamera purchase and service. We’re delighted that each step, from sale to contract closing, felt smooth and rewarding. We look forward to welcoming you back.

March 06, 2026

My mechanic knew what he was doing. Great deal on tires. Quick service. Ill be back. More

by Happygirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Thompson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Nolan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Breeden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Cunningham
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Mar 06, 2026 -

Jerry Ward Autoplex responded

Thank you for sharing your experience with our team. We’re glad our technician provided expert care for your Dodge Charger, that you found the tire pricing advantageous, and that service was prompt. We look forward to welcoming you back.

February 28, 2026

Came in there it was very welcoming. Walked out getting everything I needed and taken care of, good experience. More

by taven.booker55
Recommend Dealer
Yes
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Feb 28, 2026 -

Jerry Ward Autoplex responded

We appreciate you letting us know that you felt welcomed and that all your Chevrolet Malibu needs were handled smoothly. It’s great to hear you had a positive experience and we look forward to your next visit.

February 27, 2026

He makes buying a car a pleasant experience. We found exactly what we were looking for with his help. More

by vgnettles
Recommend Dealer
Yes
Employees Worked With
Todd Petty
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Feb 28, 2026 -

Jerry Ward Autoplex responded

Thanks for sharing how pleasant the car-buying process was. We’re thrilled we could help you find exactly what you wanted. Enjoy the drive in your new vehicle.

February 26, 2026

Great service…. mistake was made.the issue was corrected i am happy.i recommend Jerry Ward Autoplex service More

by babygirl_likes_purple0275
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Thompson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don't remember her name
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Feb 27, 2026 -

Jerry Ward Autoplex responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Jerry Ward Autoplex, we look forward to having you as a valued customer for many years to come!

January 28, 2026

The final dill was $900 higher than the estimate for a straightforward problem. The arrival time for the part was underestimated More

by mwfowlerjdmd
Recommend Dealer
No
Employees Worked With
Service desk
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Jan 31, 2026 -

Jerry Ward Autoplex responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Jan 31, 2026 -

Jerry Ward Autoplex responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

January 10, 2026

Norman did a great job checking finance rate . Everyone there made sure they knew what we wanted and how much we could pay. More

by strain.b
Recommend Dealer
Yes
Employees Worked With
Norman Lee
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Jan 11, 2026 -

Jerry Ward Autoplex responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Jerry Ward Autoplex to be a positive one. Please don't hesitate to reach out if you need anything else.

January 06, 2026

I didn't get my check off sheet when techs check fluids and wear and tear More

by Miss wilson
Recommend Dealer
Yes
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Jan 07, 2026 -

Jerry Ward Autoplex responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Miss Wilson, feel free to contact us at your convenience.

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