Jerry's Toyota

This was a great experience from taking test drive, looking over entire car without interruptions, getting answers to my questions from Mr. Stuart Weinstein, to making a deal and getting a fair payment looking over entire car without interruptions, getting answers to my questions from Mr. Stuart Weinstein, to making a deal and getting a fair payment plan. More

GREAT SERVICE CENTER Brook in the service department is always a pleasure to work with. I had an early morning service while I waited appointment. My vehicle service was Brook in the service department is always a pleasure to work with. I had an early morning service while I waited appointment. My vehicle service was completed in the timeline as promised. The waiting area was spacious clean, I was very comfortable waiting. More

Jonathan was so helpful to me. He was patient and eager to help me. Thanks so much!! I will be back soon to get my 2020 Camery!! to help me. Thanks so much!! I will be back soon to get my 2020 Camery!! More

Interacted with Charlie Knudsen about a Highlander. He was fantastically helpful and up front about everything. Never felt pressured or like I was being tricked or swindled. was fantastically helpful and up front about everything. Never felt pressured or like I was being tricked or swindled. More

Never again will I use Jerry's. I called and made an appointment for a leak that I've had for awhile now. They told me they'd call in the leak doctor and to have my car there by 9:30am today. I get ther appointment for a leak that I've had for awhile now. They told me they'd call in the leak doctor and to have my car there by 9:30am today. I get there and they say well we don't know if we can get the leak doctor in today... It was supposed to be done two days ago. They couldn't get them to come in. They return my truck, send me home, and suggest I try Safelite. I called the manager and she said what do want me to do about it?.... I was floored... No compassion or admitting they didn't schedule the appointment correctly, just an oh well. My partner had to miss work for this to take me there. I give them a solid 0/10 for today... More

So I purchased a used Toyota Tundra from Jerry's Toyota on Bel Air Rd. Baltimore I knew I should have backed out when the finance guy caught a serious attitude when I refused the extended warranty he offer on Bel Air Rd. Baltimore I knew I should have backed out when the finance guy caught a serious attitude when I refused the extended warranty he offered. His attitude was so appalling I had to leave his office for the salesman (Marc) to bring me the final paperwork to complete. Well before I completed the sale. I inspected the vehicle and realized there were no floor mats and the vehicle came with one key/remote. Marc promised to order new Toyota Tundra floor mats for me and gave me some universal floor mats pending the arrival of the one he ordered. He also promised me a second set of key/remote and advised they only made them on Thursdays and told me to come by the next Thursday for they key/remote and mat around 1pm. I went on Thursday about 1250pm and was informed the key guy came early and left so to come back the following Thursday. Marc also said the mats had been ordered and should be ready by the time I came for the key. Well everything got shut down due to COVID 19 so I decided to wait until things became normal. After a few weeks I called to inquire about the mat and key/remote only to be informed by another salesman named Stewart that Marc had been laid-off due to the Covid 19 and because I did not have anything in writing he would contact Marc and for me to call back. I called a few days later and Mr. Stewart stated he still could not contact Marc and that he had left the state. Stewart continued by saying I could not be helped because I did not have anything in writing. I asked if they had anything in their system to that effect and he said he sees I was given a set of mats. I asked how it showed I was given a mat but not showing I was owed a key/remote and all he said was I can't help you but you can talk to a manager but he is not here. Go figure. I just want to warn all future customers of Jerry's to be careful. I know when you buy a used vehicle the dealer is not obligated to give you 2 keys or mats but when you promise the customer keys and a mat it becomes part of the deal and I believe that promise should fulfill. I thought buying a used vehicle from a reputable dealer like Jerry's would have been better but I guess all used vehicle dealers are the same their aim is to make a sale by any means necessary. They sweet talk you and make any promise they can for you to buy the vehicle but once the sale is done you are on your own. More

I bought my 2007 Tundra SR5 brand new from Khalid. He said this truck will last me a lifetime and he was right. He gave me a incredible deal in 2007 and I'm still raving about the deal and the product. I said this truck will last me a lifetime and he was right. He gave me a incredible deal in 2007 and I'm still raving about the deal and the product. I will see him again for my next Tundra. More

Contacted Paul about a new 4Runner, and he made the sales process easier than I could have imagined. Not only was he helpful and knowledgeable he personally went to pick up the EXACT vehicle that I wanted fr process easier than I could have imagined. Not only was he helpful and knowledgeable he personally went to pick up the EXACT vehicle that I wanted from another dealer. Extremely professional, smart, and helpful. I couldn’t be happier with Paul, Jerry’s, and my new vehicle. More

Awesome service!!! Was very friendly and personable. Helped us tremendously. Even bought my little one taco bell for lunch. She loved him! Wonderful place with friendly people Helped us tremendously. Even bought my little one taco bell for lunch. She loved him! Wonderful place with friendly people More

Knowledgeable and honest negotiations From the moment we sat down with our salesman, Fletcher Dixon, we knew he was extremely knowledgeable. We had everything worked out as far as the car From the moment we sat down with our salesman, Fletcher Dixon, we knew he was extremely knowledgeable. We had everything worked out as far as the car and price that we were willing to settle on. Even after changing our mind several times, he remained very professional and patient. He is without a doubt the best sales professional I have purchased a vehicle from. Their service department is also extremely helpful and professional. More