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Jerry's Toyota
Baltimore, MD
859 Reviews
Jerry’s Auto Group is one of the top Chevrolet, Mitsubishi, and Toyota dealers in MD and was founded in 1957 with the opening of Jerry’s Chevrolet in the Govans neighborhood of northern Baltimore City. Back then the slogan was “5600 York Road at Bellona, best place to become a Chevrolet ownah!” With business expanding, coupled with the growth Baltimore County began experiencing in the 1960s, Jerry’s Chevrolet moved to its current location on Joppa Road in 1971. It’s now accompanied by Jerry’s Collision Center, one of the few Toyota-certified collision centers in the Baltimore area.
Fast forwarding 10 years, Jerry was looking to diversify his auto group. He decided to purchase a Toyota MD franchise in 1981 because he admired Toyota’s full model lineup of cars and trucks, as well as its reputation for reliability. Shortly after, Jerry’s Mitsubishi became the third brand in the auto group in 1983. Jerry’s Toyota outgrew its original one-car showroom at Belair and Moravia in a matter of 3 years, moving to its current location in 1984 where it’s been among the best Toyota dealers in MD ever since.
Since he first entered the automotive industry, Jerry’s primary goal was to leave a positive footprint in the community, and prioritize customer service above everything else. To this day, Jerry’s Toyota in MD is a proud sponsor of local youth programs in northeastern Baltimore County. Jerry’s Toyota sponsors a variety of baseball and softball programs. These sponsorships have helped lower registration fees as well as provide new equipment. In April 2015, Jerry’s Toyota’s donation to The American Heart Association helped pay for CPR kits and education for 24 local schools, including Towson, Parkville, Sparrows Point, and Kenwood High, as well as Calvert Hall and Boys Latin.
In addition to enriching the area’s youth, Jerry’s also sponsors and donates to a variety of community events including the Tots@10:00 program at The Avenue at White Marsh, the Fullerton Fireworks Foundation, the Towson 4th of July Parade, and the Calvert Hall Band Car Show. Every autumn for 12 years running, Jerry’s Auto Group hosts a car show benefitting the Muscular Dystrophy Association (MDA). Each summer, Jerry’s also hosts a golf tournament benefitting the MDA. Since 2014, we have raised over $100,000 towards the purchase of power wheelchairs and organizing handicap-accessible summer camps.
Learn more about all of Jerry’s offerings, including vehicles from Mitsubishi, Chevrolet, and Toyota in Maryland by stopping by any of our dealerships or contacting a representative today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 859 reviews
February 02, 2017
Wonderful Experience I was treated with respect in a comfortable environment. I was not pressured to buy a car but instead guided through my different options. Everyone t I was treated with respect in a comfortable environment. I was not pressured to buy a car but instead guided through my different options. Everyone that I dealt with were very knowledgeable and patience. More
by Dellabland
Employees Worked With
Helpful February 01, 2017
Recent Jerry's Toyota Experience Fletcher Dixon is very professional and gave us excellent service. Although it took us almost 7 hours to trade- in our car. It was worth the wait. I Fletcher Dixon is very professional and gave us excellent service. Although it took us almost 7 hours to trade- in our car. It was worth the wait. I would recommend Jerry's Toyota to all my friends. More
by Ruby D Maghirang
Employees Worked With
February 01, 2017
Great service! The service employee is always helpful and makes you feel at ease discussing what needs to be done and let you know what service or repair can be post The service employee is always helpful and makes you feel at ease discussing what needs to be done and let you know what service or repair can be postponed or can be done the next time. He does not push everything and explain what is in need of urgent repair, in case. More
by Bridell69
Employees Worked With
John Good
February 01, 2017
new tires all went well except it took much longer than I thought. The service lady was very nice but I cannot remember her name. I have no other comment. all went well except it took much longer than I thought. The service lady was very nice but I cannot remember her name. I have no other comment. More
by my toyota
Employees Worked With
Ruann Williams
February 01, 2017
Great service I will always keep coming back for the excellent service & for Fletcher's great follow up and personal attention. Fletcher goes out of his way to ke I will always keep coming back for the excellent service & for Fletcher's great follow up and personal attention. Fletcher goes out of his way to keep the relationship More
by Sachskel
Employees Worked With
February 01, 2017
Purchased new Tacoma from Tim, great experience Tim did a very good job sparing the normal sales pitch. I told him what i wanted and what I could do and he presented the options very clearly. Inv Tim did a very good job sparing the normal sales pitch. I told him what i wanted and what I could do and he presented the options very clearly. Inventory was excellent and price was respectable. Wish i could have gotten more on my trade-in, but overall a very nice experience and would definitely purchase another vehicle from Tim. Jeff More
by New Tacoma Owner
Employees Worked With
Timothy Gruzs
February 01, 2017
Awesome experience Mr. Barnes was very thorough and truthful with me. I respected the honesty. Mr. Barnes accommodated all my needs. Thanks for everything and a very nic Mr. Barnes was very thorough and truthful with me. I respected the honesty. Mr. Barnes accommodated all my needs. Thanks for everything and a very nice car. More
by pecanswirl
Employees Worked With
January 19, 2017
Tommy Thomas Tried writing this review the other day but here we go again. I dealt with Tommy Thomas the other day for a used vehicle and must say that this guy is Tried writing this review the other day but here we go again. I dealt with Tommy Thomas the other day for a used vehicle and must say that this guy is a complete racist. I heard him calling blacks xxxxxxx and how we should go back to Africa if we dont like that Donald Trump is our president elect. He said so much more filth that I can't even repeat. Don't deal with this guy because he does not represent what we need morally as human beings. I don't know why Jerry's would have a guy like him saying these things out loud for all to hear...unless this is acceptable at Jerry's. Who knows? More
by Tinkertweetyz
Employees Worked With
Tommy Thomas
January 14, 2017
GREAT DEAL JOE AND MAT, the manager we're very helpful in answering all my questions.Mat had gone out of his spectrum of work and helped me get my GAP pro-rated JOE AND MAT, the manager we're very helpful in answering all my questions.Mat had gone out of his spectrum of work and helped me get my GAP pro-rated amount back. More
by Carmz
January 07, 2017
I was kicked out of the service area by Jessica Smith Just got kicked out of Jerry's Toyota for asking about an appointment policy. I was told the policy is not new but my two Toyota cars were serviced at Just got kicked out of Jerry's Toyota for asking about an appointment policy. I was told the policy is not new but my two Toyota cars were serviced at this location for approximately 10 years and I never had to make an appointment. I asked questions and was told three times to leave. Below is what I posted on Facebook about my experience. I will not buy or have a car serviced by Jerry's Toyota again I my life. Wow For over 10 years I have got my car serviced at Jerry's Toyota out side of Baltimore. I go there on Saturday - no appointment. I just go up and wait for the service. Today I went to get it serviced like normal. I was told they full and I need an appointment to service have my car serviced. I told the service person I never needed an appointment in the past. I was told it was a change in policy. I expressed my disappointment. I went in the office to ask about it. And I was told this was alway been the policy. Really? I was NEVER!!! Told this not have I had my car service on any day put Saturday. A policy is only a policy if is the practiced. We were talking I was accused of shouting. I told Ruanne Williams that I was not shouting. But I understand how folks can be afraid of a 6'6" man. I had to address this all my life. I was just trying to understand this change. And I needed to get my service history. I told Ruann Williams, she appeared to be getting upset. She want me to seat down. I told her that was okay. I made sure that I was not in her personal space. Another lady Jessica Smithson (service manager) was listening and asked me to step in her office so she can give me the car's service history records. Ms Smithson printed my records and also states this was there policy. As I told her that I NEVER needed appointment before. And a policy that has never been practiced in the past is not a policy. She said here is your record. Can you leave. I am posting this for all in the Baltimore area to know how I was treated. This will be the last time I come here. And I want everyone to know about the terrible interpersonal skill that Jessica Smithson and Ruanne Williams I will take my business somewhere else and I hope that everyone else does the same. More
by Jerry's very customer service
