Jessup Auto Plaza

Daniel was great. When we arrived for our appointment, he immediately checked us in and our car was taken right away for service. The service we required was just th When we arrived for our appointment, he immediately checked us in and our car was taken right away for service. The service we required was just the first oil change and a software update. We were not anticipating how long the software update would take before we arrived. Daniel was very honest and informed us upon our arrival. He very generously offered to take us wherever we wanted to go but actually the time passed quickly. The timeframe he informed of us was almost done to the minute exactly as promised. It was a very good experience. Highly recommend Daniel and Jessup Cadillac service. More

I thought after service of my car they will automatically wash the car without me asking them. I am used to it before with my previous dealer but they did not do it. I even asked the representative who sold wash the car without me asking them. I am used to it before with my previous dealer but they did not do it. I even asked the representative who sold the car to me and he said I have to let them know. Even the diirt in the car and footsteps when they got in are left in the driver side. It's a small thing but means a lot to me. I learned a lesson so hopefully if I will have my car service again, I will let them know. Sorry that's how I feel. More

Aaron was very good work with. I thought he was quite sincere. I recommend going to this dealership I thought he was quite sincere. I recommend going to this dealership More

This recent service experience left me so very very disappointed! As if repairs at the dealership aren't pricey already, there was a sign informing me that I would be subject to an additional 3% charg disappointed! As if repairs at the dealership aren't pricey already, there was a sign informing me that I would be subject to an additional 3% charge if I chose to use a credit card! Could I have walked out and taken my business elsewhere? Absolutely.. maybe. I own a model that's somewhat unique (Chevy Volt) so finding an alternative place for service has been a bit challenging in my area (but you can be darn sure I'm going to try harder to find one)! I urge the dealership management to reconsider this practice. I know it has become the "fashionable" thing to do these days but I really feel the costs for accepting credit cards should be considered a cost of doing business, the way utilities, shop supplies and other related fees are. More

Service was great! I was walk in. My only beef is the dealership needs to decide either you take credit cards or you don’t. Passing along a 3% fee to your customers is I was walk in. My only beef is the dealership needs to decide either you take credit cards or you don’t. Passing along a 3% fee to your customers is unacceptable for a GM DEALERSHIP. I say this because no other dealership does this. It’s just bad business. That’s all!👍 More

You guys are outstanding, Sean is excellent and very customer oriented. He explains what needs to be done and why. Harry Covert customer oriented. He explains what needs to be done and why. Harry Covert More

To many people who don’t know what they are doing. And they keep changing the waiting area one area has no amenities then you walk across the dealership to another area that has everything And they keep changing the waiting area one area has no amenities then you walk across the dealership to another area that has everything More

I have thoroughly enjoyed owning a Cadillac because the service and reliability far exceeds any other dealership I have felt with. I am so pleased with the service writers and Sean already knows how much m service and reliability far exceeds any other dealership I have felt with. I am so pleased with the service writers and Sean already knows how much my CTIV means to me. Thanks again for everything More

Stan and Jessup went above and beyond to solve a problem I had with my Silverado. I had with my Silverado. More

They did a good job of providing the services requested. A special thanks to Daniel Mejia for his help. A special thanks to Daniel Mejia for his help. More