Jessup Auto Plaza - Service Center

My entire experience with Jessup Service was positive. It was super easy to make an appointment through the Cadillac app. When I arrived I was quickly greeted and checked in. I really liked that right It was super easy to make an appointment through the Cadillac app. When I arrived I was quickly greeted and checked in. I really liked that right after I checked in I got a text from Sergio that I could use to communicate with him throughout the time my car was in for service. Sergio was very communicative and helpful. My car ended up needing a new tire so I had to return a day later to get the tire mounted and when I did return Sergio made sure the car went right back to have the tire installed while I waited. It was a great service experience overall. More

Jessup makes it right! Thanks to Dave Anderson and the technical team for resolving an electrical issue on our new 2025 Equinox EV. Thanks to Dave Anderson and the technical team for resolving an electrical issue on our new 2025 Equinox EV. More

Paytrick was knowledgeable and efficient and, consequently, I had a very positive experience at Jessup. It, also, was probably the shortest turnaround I've had for routine service. consequently, I had a very positive experience at Jessup. It, also, was probably the shortest turnaround I've had for routine service. More

Mellisa was courteous and attentive. She made sure my concerns are taken cared of. She's excellent! She made sure my concerns are taken cared of. She's excellent! More

We make the extra trek to Jessup despite a closer option because of their reliable service department. because of their reliable service department. More

Leo was very helpful in scheduling my oil change on somewhat short notice and very pleasant to deal with somewhat short notice and very pleasant to deal with More

Brandi, was amazing. She informed me a changes and cost. Extremely polite, professional and sought to assist me within her prevue. Great customer service. She informed me a changes and cost. Extremely polite, professional and sought to assist me within her prevue. Great customer service. More

Courteous, helpful, and professional. Appreciated the rides and the offer of a loaner. Great experience. Appreciated the rides and the offer of a loaner. Great experience. More

Brandie Gil was incredibly helpful and quick to resolve my maintenance issue. My care was taken care of within the hour that she said it would be. She was very friendly and professional. I appreciate the e my maintenance issue. My care was taken care of within the hour that she said it would be. She was very friendly and professional. I appreciate the extra effort she put in to help my care move through service in a timely fashion. Thanks. -Michael Dare More

Courteous and informative staff. Brandie Gil went the extra mile to assure my satisfaction. I will return. Brandie Gil went the extra mile to assure my satisfaction. I will return. More