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Jim Butler Chevrolet
Fenton, MO
7,707 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 6:00 AM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 7,707 reviews
Verified Customer
February 29, 2024
Our advisor we were assigned was on lunch when my wife arrived. She was told he would come see her as soon as he was back from lunch. 2.5hrs later she was approached by someone from the office saying the arrived. She was told he would come see her as soon as he was back from lunch. 2.5hrs later she was approached by someone from the office saying the truck was done, still no word from our advisor. Never did speak to him and also never had our issues we wanted checked, resolved. Paperwork said no problem found but I feel like a simple phone call to me or word with my wife would have simplified things. We have a sound coming from the front driver side wheel that sounds like a bad bearing (they couldn't hear it) and a metal squeak coming from somewhere with the exhaust pipes (this can be heard from shaking the truck, starting the truck, revving the engine, etc). Our advisor we usually use either moved to a new location or just left the company which is really disappointing considering he was the only one who was good with communication. Very poor service. More
by Geoff Roland
Employees Worked With
Wyatt
February 29, 2024
"Adnan at Jim Butler Chevrolet made buying a used car as good as it gets. I will highly recommend him and the dealership to all of my family and friends who are looking for a vehicle. If you are in the mark good as it gets. I will highly recommend him and the dealership to all of my family and friends who are looking for a vehicle. If you are in the market for a new or used vehicle you need to go see them first". More
by 4thekings
Employees Worked With
Adnan Kahvedzic
February 29, 2024
Spent most of my time waiting on the loan officer! ! She was to busy talking to a customer about his vacationing in Ireland!! I felt so bad for my sales guy!! Then she was way to pushy about me buying ! She was to busy talking to a customer about his vacationing in Ireland!! I felt so bad for my sales guy!! Then she was way to pushy about me buying a car I couldn’t afford!!!!! More
by cayenne796
Employees Worked With
Joe sales guy was doing a great job!! Tera loan officer way too pushy!!
February 28, 2024
Service adviser answered all my questions. And my concerns to my satisfaction Is very courteous and professional And my concerns to my satisfaction Is very courteous and professional More
by sg4252
Employees Worked With
February 28, 2024
I went 7 days without getting an update about the repairs to my vehicle. Had to call 3 times and speak to the service manager just to find out that vehicle had been ready for 2 days. Horrible customer servic to my vehicle. Had to call 3 times and speak to the service manager just to find out that vehicle had been ready for 2 days. Horrible customer service. Will not be coming back. More
by dnljns044
Employees Worked With
Wyatt
February 28, 2024
I liked the dealership, liked Tyler, just wish I could have gotten a better price on trade in and or price on new truck. have gotten a better price on trade in and or price on new truck. More
by paulyblue22
Employees Worked With
February 28, 2024
I had to reach out more than the dealership did to find out the status on the repairs. Wasn't able to talk to anyone when I picked up my vehicle so hoping the problem won't happen again in the futue out the status on the repairs. Wasn't able to talk to anyone when I picked up my vehicle so hoping the problem won't happen again in the futue More
by urban1026
Employees Worked With
Wyatt
February 27, 2024
I have worked with Kim for 15 years? Long time. The combination of her patience, personality, and traffic directing has made my service experience with Butler even more exceptional. Y Long time. The combination of her patience, personality, and traffic directing has made my service experience with Butler even more exceptional. You guys have always been there when I needed you most!! More
by brandel578
Employees Worked With
February 27, 2024
I drove 6 hours to Jim Butler for my new truck, not only for the incredible price but also because of their unmatched reputation. I had an incredible experience at Jim Butler! Matt Vallee and Stacey Thornto for the incredible price but also because of their unmatched reputation. I had an incredible experience at Jim Butler! Matt Vallee and Stacey Thornton made the car buying experience enjoyable! They have a customer for life! I highly recommend giving them a call if you are in the market for a new or used vehicle! More
by Christian Biggs
