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Jim Butler Chevrolet

Fenton, MO

Overview
Employees
Reviews
Vehicles
4.3
7,627 Reviews
Contact Dealership

759 Gravois Bluffs Blvd

Fenton, MO

63026

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Showing 7,627 reviews

November 15, 2023

I worked with Bryan Palmer on the purchase of a Chevy Express and had a great experience. This was my first purchase of a vehicle online as I reside 500 miles from the dealership. The entire transaction More

by baronbe58
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doug Darr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Palmer
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Nov 16, 2023 -

Jim Butler Chevrolet responded

Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

November 15, 2023

The purchase went very smoothly. The truck was clean and had a full tank. They handled getting additional options added. More

by greg.alexander
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tara Lavin
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Nov 17, 2023 -

Jim Butler Chevrolet responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

November 14, 2023

Very expensive for what I went in for an oil change, bought car two months ago & cost me 378$ More

by frogmirror9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. Our records indicate that you came in for an oil change and tire rotation. While you were speaking with your service advisor you also bought a wheel alignment service and an engine performance restoration service. This is why your bill totaled $378. We sincerely value your business and look forward to your next visit!

November 14, 2023

I would recommend this dealership to anyone looking for a car and a good experience. More

by mlrtym1327
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Gaulden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2023 -

Jim Butler Chevrolet responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

November 13, 2023

Bryan L. Is s great salesman and I recommend him to my friends. I'm still waiting for service to my upper console More

by rachaelsdodge
Workmanship
Recommend Dealer
Yes
Employees Worked With
Bryan L
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Nov 14, 2023 -

Jim Butler Chevrolet responded

Congratulations on your new vehicle! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

November 13, 2023

Oil change cost over $100 and I waited for TWO HOURS with an appointment. (Going back to Sapaugh…Jim Butler is too expensive!!) More

by joanmwarren.88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
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Nov 15, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that our processes weren't explained to you. Your appointment time is set aside for you to speak with your service advisor to set a game plan for your vehicle while it's in our care. From there your vehicle waits for the next appropriate service technician. We normally quote 90 mins to 2 hours for our normal routine maintenance services, and we are glad that we were able to live up to the expectations we set for ourselves.

November 13, 2023

Jim Butler Chevrolet is better at selling cars than servicing them. Haven't had a great service experience yet. More

by gauenb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gene?
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Nov 15, 2023 -

Jim Butler Chevrolet responded

Hi, thanks for taking the time to leave a review. Thank you for bringing this unfortunate information to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. Please reach out to our servce manager directly at 636-717-3001.

November 10, 2023

Very friendly, efficient personnel. Everyone knowledgeable. Answered all questions. Great experience overall buying a car at Jim Butler Chevrolet. More

by ds4654
Recommend Dealer
Yes
Employees Worked With
Jay Gualden, sales dept.,Tara Lavin, finance
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Nov 14, 2023 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

November 10, 2023

Everyone was very nice & explained everything in detail. They checked everything throughly. I feel safer now! More

by jrklein2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Zarlingo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Steinlage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tj Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Cox, Gene Wondell
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Nov 14, 2023 -

Jim Butler Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

November 10, 2023

Every single time I use this company it has resulted in me having to bring my truck back to finish what should have been completed properly. From the day I bought the truck to the most recent time. Every More

by angerchild
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2023 -

Jim Butler Chevrolet responded

Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. I will be sure to bring your concerns to the attention of our service manager. If you wish to further discuss, please reach out to him directly at 636-717-3001.

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