Jim Butler Chevrolet

The communication from the service advisor was not what I expected for all of the reviews. I was told my car would be done the next day which would have been a Friday. One text at 9:22 am on Friday morning a expected for all of the reviews. I was told my car would be done the next day which would have been a Friday. One text at 9:22 am on Friday morning and not another text or phone call all day explaining that my car wouldn't be done. I called after I got off work at 5pm, knowing they were open 6pm to check on my car. Not one person could tell me what was going on with it. Was told if I didn't hear anything that It probably wasn't done. Not one person could tell me when it would be done. I had to have the car to get to work on Monday. Instead, I had to spend my Friday evening and almost mis my father's 70TH birthday to get a rental car that was unplanned because of poor communication. They didn't offer a loaner or a rental at the dealership to compensate for their lack of communication. Also, no reimbursement or compensation for myself having to get a rental car. The actual work on the car was done very well. Just poor communication. I work in the same line of business, and I would never have left anyone hanging so late in the day right before a weekend needing their vehicle. I would have been fired. I don't want to see anyone fired but some compensation would have been nice. Sorry, not sorry. More

very good to work with. Charles explained everything very well. The manager came by to tell me if I needed anything after purchase let him know they would take care of it. Charles explained everything very well. The manager came by to tell me if I needed anything after purchase let him know they would take care of it. More

No pressure. They just wanted to get me the car that I wanted. Fantastic service! They just wanted to get me the car that I wanted. Fantastic service! More

I had a seamless experience buying my new truck from Jim Butler. It was great. Butler. It was great. More

Sales Dan Mann was awesome ! The whole experience was great ! I would refer anyone with no hesitation. The whole experience was great ! I would refer anyone with no hesitation. More

It’s not your service is the person now that I had to deal with in order to get satisfied service deal with in order to get satisfied service More

All of the people we dealt with were very polite and professional. We didn't feel pressured to buy a car by our salesman, Matt Vallee. He listened to our wants and answered all our questions. Overall it professional. We didn't feel pressured to buy a car by our salesman, Matt Vallee. He listened to our wants and answered all our questions. Overall it was a very good buying experience. More

The experience was fantastic - Nic was my salesman and he did everything right. I will purchase from him in the future. If you are looking for a salesman who will work right away with you and not give you t did everything right. I will purchase from him in the future. If you are looking for a salesman who will work right away with you and not give you the runaround it would be him. More

Everyone(every member of the Jim Butler staff that I encountered along the way at your Fenton location) was very professional and courteous! I must give 500 gold stars to Nik Nordin who was very attenti encountered along the way at your Fenton location) was very professional and courteous! I must give 500 gold stars to Nik Nordin who was very attentive and accommodating in the course of my truck buying journey! He went above and beyond in his efforts to help me. He was in constant contact with me daily and also corresponded with me several times on his day off! Then, to save me (and my brother) time - since we drove down from Wisconsin, he even went so far as to arrange for my brother's new truck to be brought to Fenton from one of your other dealership locations (even though Nik was not involved in my brother's deal ! ) More

Great chevy dealer, no hassle, easy to work with. My sales associate was very knowledgeable and super helpful. I have already recommended Jim Butler to friends. Thanks for making life easy while buyi My sales associate was very knowledgeable and super helpful. I have already recommended Jim Butler to friends. Thanks for making life easy while buying a truck . More