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Jim Butler Chevrolet

Fenton, MO

4.3
7,634 Reviews
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759 Gravois Bluffs Blvd

Fenton, MO

63026

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Showing 7,633 reviews

May 17, 2023

My new car purchase was one of the best experiences ever. From beginning to end Bryan did everything in his power to make sure I was happy. I left with my new car and a giant smile on my face! You should hav More

by cindyleesmann
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Palmer
May 19, 2023 -

Jim Butler Chevrolet responded

Congratulations on your new vehicle! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

May 17, 2023

I waited over two hours for an oil change and tire rotation with an appointment that I made almost two weeks in advance. Finally, the person I worked with never told me the cost of the services until More

by dixta19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill
May 20, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. I will be sure to speak with the service manager regarding your concerns about communicating prices. As your wait time is concerned, we completely understand and agree that this is unacceptable. While we also understand that this is not your problem, we had scheduling errors that we are working diligently to correct. We have noted your account for 20% off your next oil change and a free tire rotation if you are willing to give us another chance.

May 17, 2023

I was disappointed in my wait time. I think when someone calls in to make and regular appointment they should be told what other regular things need to be done. I also had to back in tw More

by lmjmbm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill Timmons
May 20, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. I will be sure to speak with the service manager regarding your concerns about other services. As your wait time is concerned, we completely understand and agree that this is unacceptable. While we also understand that this is not your problem, we had scheduling errors that we are working diligently to correct. I would like to note your account for 20% off your next oil change and a free tire rotation if you are willing to give us another chance. If you are willing to accept this offer, please reach out to me directly at toden@jimbutlerchevrolet.com.

May 17, 2023

Oil change and tire rotation was a good experience without any issues. This sentence is extra to get my review above 15 words. More

by dlmhuggans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
May 20, 2023 -

Jim Butler Chevrolet responded

We want all our clients to have a comfortable and stress-free experience with us! We sincerely value your business and look forward to your next visit!

May 17, 2023

Every service takes to long3hours to wait for oil change, tire rotation and front end alignment More

by camma59rata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wyatt
May 20, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We completely understand and agree that this is unacceptable. while we understand that it is not your problem, we had scheduling errors that we are diligently working to correct. For your wait time we were able to offer you a $30 coupon and discounted an additional $12 dollars. If you wish to further discuss your visit, please reach out to our Service Manager Gene Wondell at (636)717-3030.

May 17, 2023

Excellent customer service! My Wait time was approx. 4hrs which I was informed of prior to making the appt. My Service Manager got my car done in 2 1/2 hrs - extremely impress More

by atnj41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
May 20, 2023 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

Mar 06, 2024 -

atnj41 responded

2nd vehicle Ive purchased from Jim Butler. Customer Service is outstanding! Only dealership I will purchase vehicles from moving forward

May 17, 2023

Very informative, great selection, and great customer service. Would recommend them to friends and family More

by chornrealty
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Kaletka
May 20, 2023 -

Jim Butler Chevrolet responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

May 16, 2023

They all are always professional, helpful and pleasant. I am very happy with the staff and facilities. More

by dogatfc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
May 17, 2023 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

May 16, 2023

Very patient and helpful! After having a bad experience at another dealership, Jay Bob were amazing! More

by laurenwolf08
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Gaulden
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Jim Butler Chevrolet responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

May 16, 2023

Great Dealership, Stuck to promises made on trucks powertrain warranty. Alec made the whole process very easy with trade in, and new truck purchase! More

by LARRYTEMP08
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alec
May 19, 2023 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

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