Jim Butler Chevrolet

I have purchased 4 out of the last 5 vehicles from Jim butler in Fenton and never experienced what I did during this purchase. During the sales with Tony Palmer, when I advised him that I needed to leave butler in Fenton and never experienced what I did during this purchase. During the sales with Tony Palmer, when I advised him that I needed to leave, he got defensive and questioned on where I needed to go, which was none of his business. After I purchased the new truck, Tony was rushing the porters that were detailing and applying a protectant to the paint and windows, and when it was delivered, the paint had swirl marks and dried product on it. The porter came back and seemed rushed and did not take care of the issue, even though he tried. The back rear sliding window had obvious adhesive on it and when the porter came back, he stated that they did not have the right product to remove the adhesive. Kelly in the Finance Department was fantastic and very personable. I ended up making an appointment myself, taking time out of my day, getting a rental through the Service Department and having the issues taken care of. When I picked up my truck, the items that I had placed under the back seat was removed and placed all over the backseat and the floor boards. Spending $60,000 on a new truck, I would expect more personal service and more attention to detail than I received. The Service and Rental Departments were fantastic and provided the personal service expected. More

Robert has been amazing! He sold me and brand new Chevy Equinox and found one to every specification I wanted! He was so patient and helped find exactly what I wanted. He sold me and brand new Chevy Equinox and found one to every specification I wanted! He was so patient and helped find exactly what I wanted. More

Ian Jackson is a rockstar! Highly recommend! Quickest smoothest deal I’ve ever gotten at a great rate and price as well! Highly recommend! Quickest smoothest deal I’ve ever gotten at a great rate and price as well! More

First question was about Scott Johnson, didn't deal with a Scott Johnson. Had a good experience with Jim Butler. First Chevy purchase in my lifetime. a Scott Johnson. Had a good experience with Jim Butler. First Chevy purchase in my lifetime. More

As a new customer, I was pleased to get my car in quickly for servicing. Everyone I worked with was professional and helpful. for servicing. Everyone I worked with was professional and helpful. More

Truck was there almost 6 weeks for repair I ask about gm trade assistance or buy back. Never got back to me. Only 6000 Miles on truck. Still have a problem it. trade assistance or buy back. Never got back to me. Only 6000 Miles on truck. Still have a problem it. More

Very satisfying yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes yes More

Everything went OK except the car only came with one key. We purchased the car on Feb. 28, and this being March 3 we have not received a call or any information about the second key. Jim White We purchased the car on Feb. 28, and this being March 3 we have not received a call or any information about the second key. Jim White More

Stacey and Chad were a pleasure to work with. I will be returning for my next vehicle purchase! I will be returning for my next vehicle purchase! More

The price was good. The inventory was good. The sales person was good . The process was as expected. The inventory was good. The sales person was good . The process was as expected. More