Jim Butler Chevrolet

Went for an Oil Change and Emissions Inspection. Had a 2 PM appointment. I arrived a bit early but they checked me in immediately. Explained that I was ready to trade so they didn't try to upsale Had a 2 PM appointment. I arrived a bit early but they checked me in immediately. Explained that I was ready to trade so they didn't try to upsale me on services I would reject at this time anyway. Gave me an estimate of 1.5 to 2 hours for completion of work. Just before the 2 hour mark, it was ready. I stayed at the dealership as they have a very nice waiting area with a cooler full of bottled water, a big screen TV, and the A/C was working which was appreciated since it was 100 degrees outside and I wasn't going to walk the lot to look at new cars. More

Had a very positive visit…Check in was easy and the wait was not that long…Would recommend Jim Butler to all of my friends and family… was not that long…Would recommend Jim Butler to all of my friends and family… More

I was sold extra warranty coverage for zylon coating and Crystal infusion on front windshield. However what I was told would be including was not included. I was tricked into buying the extended warranty f Crystal infusion on front windshield. However what I was told would be including was not included. I was tricked into buying the extended warranty for service that aren’t covered under such. Disappointing More

I had a 9:30 appointment for a free oil change and tire rotation for our new Equinox. When I pulled in to check in I was told the right front wheel was out of alignment. I passed since it's a $90 repair rotation for our new Equinox. When I pulled in to check in I was told the right front wheel was out of alignment. I passed since it's a $90 repair and I wasn't sure they could figure that out by me just pulling in to the entrance. An hour and 45 minutes later the car was finally done. I could do the same job at home in about an hour and not have to make about a 30 mile round trip and lose an hour traveling. I looked through the paperwork and saw nothing about needing an alignment and was thinking "great, they tried to scam me".. I was told the car was parked in spot 17. It wasn't. I finally found it in spot 32. I unlocked the car got in and noticed the passenger window was all the way down. Great. I needed to check the oil level and as I was getting out of the car I noticed oil and dirt on the inside of door where the technician probably pushed the door open with his forearm and elbow. I cleaned that up later. I checked the oil level and it was good but there was oil dripped over the pieces that cover the engine. I cleaned that up later. I have yet to check the lug nuts to make sure weren't jammed on so tight that if I have a problem on the road I wouldn't be able to change a tire. When I got home I threw away the plastic seat cover and paper floor mat that was left in the car. I laughed at the question below about did "they" sanitize the vehicle. I apparently have to hit the YES button to recommend this service center. It won't let me hit NO. No is my answer to that question. I don't remember anyone that I dealt with. I have no paper work showing any important information since the printer wasn't working. I did get an email invoice but it just says I got and oil change and tire rotation. Sadly I will leave a phony name. More

It was the worst experience of my life. It was a nightmare and I will never ever recommend this dealership ever.!! It was a nightmare and I will never ever recommend this dealership ever.!! More

The service was really bad they did not try to get the best rate on the loan all they where worried about was getting the sale we usually buy are cars from Jim Trenary but we heard good thing about this d best rate on the loan all they where worried about was getting the sale we usually buy are cars from Jim Trenary but we heard good thing about this dealership but unfortunately it was not true More

I have taken my Silverado to Jim Butler for ALL servicing since I bought it from them in 2012 (20 years). My recent visit resulted in the service dept. charging me $165 for diagnostic labor. Then after findi since I bought it from them in 2012 (20 years). My recent visit resulted in the service dept. charging me $165 for diagnostic labor. Then after finding the problem I was charged another $165 for labor to put the part on and that probably took 10 minutes. I didn't think that was fair and voiced that to the service advisor. He said that's just the way it is. I fell I should be refunded at least 1/2 of the second hour of labor. James Lomax More

Everything was awesome, from beginning to end. I was kind of sceptical at first. They told me about their Fresh Start Program and assure me that I will get a vehicle. I went over To Jim Butler in I was kind of sceptical at first. They told me about their Fresh Start Program and assure me that I will get a vehicle. I went over To Jim Butler in Fenton. Hugh Shout Out to🗣️ The sales man Mike Steele he was amazing. He worked with me and got me the vehicle I wanted. He was extremely patient and very helpful through the whole process. I would refer anyone to Jim Butler Fenton. Best Dealership in town. Thank You Marissa Wright More

Always an awesome experience at Jim Butler, from the Service Team to the Sales Team. Kim and Bill in service forever take great care of me and Tony is sales is an outstanding person! Service Team to the Sales Team. Kim and Bill in service forever take great care of me and Tony is sales is an outstanding person! More

Larger number of vehicles on lot, compared to others I went to. Our salesman Andrew was very nice and helpful, he was the best. went to. Our salesman Andrew was very nice and helpful, he was the best. More