Jim Butler Chevrolet

10 am reservation for oil change, & tire rotation. Added Wheel allignment and transmisson flush. So asked for a shuttle home and Chris, the advisor, said to wait in the waiting room. 35 minutes la Added Wheel allignment and transmisson flush. So asked for a shuttle home and Chris, the advisor, said to wait in the waiting room. 35 minutes later a shuttle driver showed up and I asked him if he was taking me home and he said no, he was not told about that, he knew nothing abut it, and he was there to only take a couple that arrived about 25 minutes after I did to take them to Walmart. When I went back to Chris he rudely said that it was posted in some kind of board and the driver should have known if he checked, and to wait some more. After 15 more minutes went back to Chris who rudely said "it's handled!" So I stood around the service area for about 10 minutes and finally another adviser (Kim) asked if I needed anything and she immediately got a driver to take me home. Waiting for a shuttle for an hour in the waiting room is unacceptable. Around 2:30 pm I called the service dept. from home to check if my vehicle was ready. When I said my adviser was Chris, they said he was on the phone and he would call me back with a vehicle status. Around 3:00 pm and NO call from Chris, I called the service department once again. This time I was told that Chris was not at his desk that he would call me later. I told them I would NOT wait for another call after getting the royal runaround and demanded to speak to a supervisor. I spoke to a nice lady in I believe Customer Service and after expressing my ordeal, she promptly got a driver to come pick me up at home right away. The driver was super nice and waited for me to pay for the services so he could show me exactly where my vehicle was parked. I rather drive further to Dave Sinclair Buick where my time was respected and provided great service, than go to Jim Butler Chevrolet that's only 5 minutes from my house. More

In and out quickly for a nail in my tire. Friendly and very clean service center. Salesman (Chris S.) Even came over to check on me and actually took a picture of the nail/tire to show me the Friendly and very clean service center. Salesman (Chris S.) Even came over to check on me and actually took a picture of the nail/tire to show me the problem. More

The service at the dealership was excellent. I arrived on time and pulled right into the bay. Kim, my service rep kept me up to date as to the progress of my car. When it was completed she went I arrived on time and pulled right into the bay. Kim, my service rep kept me up to date as to the progress of my car. When it was completed she went over some issues/concerns she had regarding future service. My experience at Dealership was excellent once azgain. More

Repairs were performed in a quick and easy manner. Kept me updated and completed the job on time. Kept me updated and completed the job on time. More

Great service from the sales team as well as in the shop. They also off transportation to and from home or work which helps you from trying to get a ride from other’s. They also off transportation to and from home or work which helps you from trying to get a ride from other’s. More

The sales and financing teams bent over backwards to get me in my car! I would recommend to friends and family! me in my car! I would recommend to friends and family! More

Robert was extremely helpful. A coworker referred him, and we couldn't be happier with his expertise. I am thrilled with my new Trax. Great location close to my work. A coworker referred him, and we couldn't be happier with his expertise. I am thrilled with my new Trax. Great location close to my work. More

My service advisor took excellent care of me and kept me updated on my repairs. Regrettably I forgot her name :( updated on my repairs. Regrettably I forgot her name :( More

Justin was great to work with, very helpful. Fair price and selection available. Signing was made easy. Fair price and selection available. Signing was made easy. More

Attentive to customers and took care of my issues in a timely manner with a positive attitude. Thank you timely manner with a positive attitude. Thank you More