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Jim Butler Chevrolet

Fenton, MO

4.3
7,627 Reviews
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759 Gravois Bluffs Blvd

Fenton, MO

63026

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Showing 7,627 reviews

May 04, 2022

They were very helpful and took their time to make sure I had the car that would fit my needs and wants. More

by smithhouse1992
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Willis
May 05, 2022 -

Jim Butler Chevrolet responded

We want all our clients to have a comfortable and stress-free experience with us! Thank you again for the great review!

May 04, 2022

Chris helped me to make a list of all that was needed to bring my car up to inspection standards. The techs did a great job of fixing everything. I would definitely come back for any services. I had even bo More

by nlplpn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Weltig
May 05, 2022 -

Jim Butler Chevrolet responded

Wow, we're glad you had such a wonderful experience with us! If you're ever in need of more help, please let us know!

May 03, 2022

Terrible professionalism and total lack of respect for the customer . No adherence an acceptable level of communicating the status of vehicle so that I could make arrangements for a rental .. finally just More

by gregraftery59
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Gene Wondell
May 03, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to let us know about your visit. We apologize that your visit didn't live up to your expectations During my investigation I learned that your vehicle was here for only 24 hours before we started the diagnosis. You picked your vehicle up during the diagnosis process and we did not charge you for the diagnostic. I will be sure to speak with the service director regarding your concerns about the dress code, it is not our intention to appear unprofessional. If you would like to further discuss your visit please reach out to me directly at toden@jimbutlerchevroelt.com.

May 03, 2022 -

gregraftery59 responded

Brought my truck in on Wednesday at 8:15 - on scheduled appointment . Called that afternoon for update - left message , no call back . Operator said tech is on phone ! Called Thursday for update - operator said tech is away from desk / left message - no call back Called Friday - operator tried giving me tech’s voice mail again . I said nope - give me a manager . She quickly tried some wise crack deferment tactics - suggesting I was told this or that - what a joke . Said I’m done waiting on Jim Butler - I’m coming up to just pick up truck … A miracle happened - tech found his phone .. All of sudden tech quickly calls back , saying they haven’t got truck in yet and he has no answers … tried blaming delay because I had asked for front end to be serviced along w airbag recall … said he had not started in it however , if I leave w him -offered to jump directly on it which is Friday afternoon which means I won’t have my truck until Tuesday at best … did I mention I make my living w/ my truck ?? So I come up to get truck service manager tried nicely to retain my truck and business offering oil change and tried to make it right . Asked me yo leave the truck and he would keep a tech late to fix airbag and I could come back that evening .. he did comp me on the rental car costs however , when I refused to leave it and did not accept his offer , he tried to tell me O owe a diagnostic fee that was performed anyway !!! I found this very very suspect because his own tech handling my service did nothing had been done on the vehicle yet .. he couldn’t tell me if the front was bad or not . So how do you charge me diagnostic fee when Jim Butlers own team can’t agree and contradict each other ?? I told him that I respectfully disagree w/ him and he went back and pow wow’d again w/ somebody returning to say sorry for inconvenience and handed me my keys… This went on in the service area outside service manager office … now this whole time guy w/ mirror sunglasses on , a hoodie w/ sleeves rolled up to show off tattoos and some band tee shirt underneath and gangster chains hanging out stared me down .. when I nodded to him saying hey - he just stared w/o hello back — from behind the sunglasses … manager walking around w/ his shirt half unbuttoned showing off his chains and no company shirts or uniforms on … what a Hoosier operation I’m a self employed remodeling contractor and all my guys wear company shirts & jackets including me .. So , in the final analysis w/ respect to your assertion that my vehicle was in for 24 hours and diagnostics were being performed I say again - I respectfully disagree w/ your fabrication of the truth AGAIN . Your reply to fabricate the events and not bothering to call me , shows a systemic problem within Jim Butler organization .

May 03, 2022

I would recommend this dealership to everyone i know, and have already!! Especially, my salesman, Wilcox, he is wonderful and a great assest as a person and to the dealership. Jim Butler should be th More

by 43scaryface
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilcox Yorama
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Brinley
May 03, 2022 -

Jim Butler Chevrolet responded

Congratulations on your new vehicle! Thank you for taking the time to leave a review for us at Jim Butler Chevrolet, INC.. We're happy we could meet your expectations! Thanks again for the recommendation, and have an amazing day!

May 03, 2022

Brian and Bob, were extremely helpful with the Purchase of my New Silverado. I would recommend Both to friends or family. It was an Easy Experience and even Marv who picked me up from the Airport, was wo More

by privb9121
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Ries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob
May 03, 2022 -

Jim Butler Chevrolet responded

Congratulations on your new vehicle! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

May 03, 2022

I am recommending this dealership to anyone I know looking for a car now or in the future. The selection is tremendous and my salesman, Ian Jackson at the Gravios Bluffs location was very helpful and More

by rncash.diane
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Chris Brinley
May 03, 2022 -

Jim Butler Chevrolet responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

May 03, 2022

Kind and courteous always helpful Brian ries excellent salesman jim Butler Chevrolet gives a nice and easy buying experience thanks to Jim Butler for my new truck More

by TOMMYSMITH636
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brian Ries
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2022 -

Jim Butler Chevrolet responded

Hello, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

May 02, 2022

Had a good experience with my sales man and the finance guy. They were fast and helpful knowing that I was in a hurry. I would recommend. More

by nmlohm79
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Cox
May 03, 2022 -

Jim Butler Chevrolet responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Thanks again for the recommendation, and have an amazing day! Take care.

May 02, 2022

They do great work and get you out in a timely manner and would highly recommend More

by zoppetony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Becca
May 03, 2022 -

Jim Butler Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! Please don't hesitate to reach out if there's anything additional we can do for you.

May 02, 2022

Kim Hausmann and Mike Johnson have always treated me great every time that I take one of our cars in for service. More

by robertjost
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Ruchala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Johnson
May 03, 2022 -

Jim Butler Chevrolet responded

Hello, we're glad to hear you enjoyed your visit. We are always more than happy to assist you if anything else comes up. Take care!

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