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Jim Butler Chevrolet

Fenton, MO

4.3
7,626 Reviews
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759 Gravois Bluffs Blvd

Fenton, MO

63026

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Showing 7,626 reviews

March 26, 2022

Everyone I encountered here was very helpful, friendly and kind. The customer service was great. More

by APALMER3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2022 -

Jim Butler Chevrolet responded

Thank you for your feedback! We're glad to hear that you enjoyed working with us! We were honored to share the experience with you and we hope to work with you again!

March 26, 2022

My truck was at the dealership for five days and was never looked at even though I had an appointment. How do you expect to keep customers with service like that? More

by hobyslinkard
Customer Service
Recommend Dealer
No
Employees Worked With
Kayla Merrick
Mar 29, 2022 -

Jim Butler Chevrolet responded

Thank you for your feedback. We apologize that your visit didn't live up to your expectations. When our service department receives a request that is outside routine maintenance it is required to see a journeyman tech. Our journeyman techs are currently 3-5 business days out. We are diligently working to improve on our customer wait times and hope that our efforts are evident in future visits. If you would like to further discuss your visit please reach out to me directly at toden@jimbutlerchevrolet.com.

March 26, 2022

The service at the dealership is just amazing. I highly recommend tack8ng your vehicle to them. More

by jzensen0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Rhame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Bay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Darr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Steinlage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Cox, John Zensen, Mike Marshall, Scott Johnson, Bryan Mueller
Mar 29, 2022 -

Jim Butler Chevrolet responded

Thank you very much for your business and your recommendation! We look forward to working with you again!

March 25, 2022

Good service is hard to find these days but at Jim Butler it’s found here. Friendly employees that cared for their customers and very reasonable pricing! More

by gfjministry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Jim Butler Chevrolet responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 25, 2022

Ordered headlight under warrenty, was told 5 to 7 days. 6 weeks later I had to call to check status. They didn't follow through, they knew order didn't go through. They said they just dropped it. Then reo More

by jdcolejr1957
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2022 -

Jim Butler Chevrolet responded

Thank you for your feedback. I will be sure to speak with the parts manager regarding your concerns. If you would like to further discuss your visit please reach out to me directly at toden@jimbutlerchevrolet.com.

March 25, 2022

Great service and easy to work with. I would definitely recommend Jim Butler for your car needs!! More

by stlrider26
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tj Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Brinley, Mike Steele
Mar 29, 2022 -

Jim Butler Chevrolet responded

That's great to hear! We're always here to help and do everything within our power to make sure our customers have the best possible experience! We look forward to seeing you again! Thank you for your recommendation!

March 24, 2022

I really like getting my oil changed there. Bill was awesome as always and friendly! I honestly would recommend Jim Butler Chevrolet to anyways! Keep up the good work everyone! More

by RRASBERRY94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Cox, Mike Johnson
Mar 27, 2022 -

Jim Butler Chevrolet responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 24, 2022

I love the service, I received my car from this car lot and hope to get another car soon More

by d.hickman22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wyatt
Mar 28, 2022 -

Jim Butler Chevrolet responded

Hello, thank you for sharing your positive experience! We hope you have a great day!

March 24, 2022

High priced on accesories for your vehicle after what i paid. No freebies, really? Look what i paid. More

by randy.salmons1966
Recommend Dealer
Yes
Employees Worked With
Jeff Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2022 -

Jim Butler Chevrolet responded

Hello there, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

Apr 05, 2022 -

randy.salmons1966 responded

You ripped me off of my $3000 dollar Gm rebate, and you owe me $683 in difference from my Mustang payoff. You paid $11117 on payoff but put $11800 on my paperwork! Gave me $17000 for the Mustang. The GM discount is off of agreed price and has nothing to do with MSRP. Regardless if yours is more than my discount. Ive already reported you to GM.

Apr 05, 2022 -

Jim Butler Chevrolet responded

Thank you for your response. I have asked that our general sales manager reach out to you to further discuss your numbers but your mailbox is full. He has sent you an email for you to reach out to him. As for your trade overage, once all necessary documents are received back from the lien holder, inspected and determined to be in order, the balance owed will be paid to you. If you would like to further discuss your experience, please respond to the email sent to you from our general sales manager, Tim.

March 24, 2022

I had an appointment and more than 2 hours past appointment time someone was finally able to assist. Unacceptable, my time is valuable as well. Show your customers the respect they deserve! More

by LOGISTIGAL
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Hausmann
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2022 -

Jim Butler Chevrolet responded

Thank you for your feedback. We apologize that your visit didn't live up to your expectations. Because we value your time and business we have added 25% off your next oil change coupon to your account. Just mention it when you schedule your next appointment. If you would like to further discuss your visit please reach out to me directly at toden@jimbutlerchevrolet.com.

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