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Jim Butler Chevrolet

Fenton, MO

4.3
7,627 Reviews
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759 Gravois Bluffs Blvd

Fenton, MO

63026

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Showing 7,627 reviews

March 03, 2022

Very very easy dealership to work with! They make the process of buying so easy! More

by travissherfick5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Saettele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2022 -

Jim Butler Chevrolet responded

Hi, your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!

March 03, 2022

My oil change and emissions test took 2 hours and 15 minutes instead of the “less than 90 minutes” that I was told More

by vikiwashere3
Recommend Dealer
Yes
Employees Worked With
I wish I would have gotten names
Mar 03, 2022 -

Jim Butler Chevrolet responded

Thank you for your feed back. We apologize that your visit didn't live up to your expectations. We are diligently working to improve on our customer wait times. We are doing things such as hiring additional service techs, building additional service bays, and revamping scheduling procedures. We truly hope that our efforts are evident in future visits.

March 03, 2022

Everybody here took the time to explain everything to me and my husband Mike Collins is very nice and we never felt pressured to purchase anything Scott also took the time to explain things to us. If your l More

by blhr.1990
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Johnson
Mar 04, 2022 -

Jim Butler Chevrolet responded

Congratulations on your new vehicle! We're so glad that we were able to go above and beyond your expectations! Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!

March 02, 2022

Jim Butler Service Department employee’s are always friendly and helpful and complete service in a timely and professional manner More

by chuckschwarz64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Mar 02, 2022 -

Jim Butler Chevrolet responded

Hello, thank you for sharing your positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

March 02, 2022

Terrible service here. Took 3 hrs. for a simple oil change and tire rotation terrible. More

by pagaintdl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Hausmann
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson, Gene Wondell
Mar 02, 2022 -

Jim Butler Chevrolet responded

Thank you for your feed back. We apologize that your visit didn't live up to your expectations. We are diligently working to improve on our customer wait times. We are doing things such as hiring additional service techs, building additional service bays, and revamping scheduling procedures. We truly hope that our efforts are evident in future visits.

Mar 03, 2022 -

pagaintdl responded

Thank you but I think I’ll look for other car dealers ship around town. To buy next vehicles

March 02, 2022

Robert was amazing everything went quick and easy. The loan officer and a great job also. Everybody there was very nice very respective. More

by amy269jean
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Mason
Mar 02, 2022 -

Jim Butler Chevrolet responded

Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!

March 02, 2022

The service department was fast and courteous. They had my oil change completed before my scheduled appointment . Keep up the awesome work !! More

by jenereinbold
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Cox, Jen Vawter
Mar 03, 2022 -

Jim Butler Chevrolet responded

Hi there, your satisfaction is our top priority. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

March 01, 2022

Was promised by a service rep Bill that Chevy will do a good job with the vehicle prior to the appointment after warning him of my past negative experiences with the service of my vehicle. There was poor m More

by samirlatic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill in the service dept.
Mar 02, 2022 -

Jim Butler Chevrolet responded

Thank you for your feedback. We apologize that your visit didn't live up to your expectations, I spoke with the service manager regarding your concerns. He would like to have the vehicle back so that we can look it over and make sure nothing is seriously leaking. If you would like to set something up or further discuss your vehicle please reach out to me directly at toden@jimbutlerchevrolet.com.

March 01, 2022

Service advisor Bill and shuttle drivers were great . I was impressed how fast my car was done . More

by amcw94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill
Mar 02, 2022 -

Jim Butler Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! We hope to see you soon!

March 01, 2022

My credit isn’t the best and they made sure I got the car that I wanted. Thank you More

by jacquelinejones1994
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Brinley, Lindsey Chaney
Mar 02, 2022 -

Jim Butler Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! We hope to see you soon!

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