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Jim Butler Chevrolet

Fenton, MO

4.3
7,765 Reviews
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759 Gravois Bluffs Blvd

Fenton, MO

63026

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Showing 7,765 reviews

November 29, 2021

Very easy experience, this was the second purchase. We definitely will purchase there in the future. More

by tarkstoy1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Varney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2021 -

Jim Butler Chevrolet responded

Congrats on your new purchase! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! See you next time!

November 28, 2021

Very smooth experience. The team there were all very efficient, and easy to work with, From my salesman Jay, the financial side, and the detailers, all worked together to make my car buying experience e More

by cwall6482
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Gaulden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob schneider-finance- five stars
Nov 29, 2021 -

Jim Butler Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

November 28, 2021

service went very well (Kim) took care of me and she did an outstanding job - as always. The truck had to be jumped started 2 days later as I assume that the part was installed incorrectly (electrical m More

by spongie04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2021 -

Jim Butler Chevrolet responded

Hi, thanks for your praise and kind comments about our team. Thanks for highlighting some of our staff who helped make this such a great experience! We do hope we can be of assistance in the future. Take care!

Nov 29, 2021 -

spongie04 responded

Thanks. Peace.

November 27, 2021

The dealer did a great job with the timeliness of the service they performed on my car More

by bill_utterback
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson
Nov 29, 2021 -

Jim Butler Chevrolet responded

Hi there, thank you; we appreciate your feedback! We sincerely thank you for the positive review, and look forward to seeing you again soon!

November 27, 2021

Was gud. Got it in and fixed in several days. Didnt hit me too hard tnx to warrenty More

by KJPFHRO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Timmons, Melissa Perez, Mike Johnson
Nov 29, 2021 -

Jim Butler Chevrolet responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 27, 2021

Very inconvenient, felt pawned off to go elsewhere after having my car sit on your lot almost a week. The issue was resolved, but the big mess created by a defective manufacturers drain was left as MY PROBL More

by sjfarrell64
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
dont know
Nov 29, 2021 -

Jim Butler Chevrolet responded

Thank you for your feedback. We do apologize that your visit did not live up to your expectation. During my investigation I learned that there was an issue with your sunroof and also a crack in your windshield which allowed water in. We fixed the issue with the sunroof, however, you declined the windshield replacement. We would like to know what mess specifically you are referring to, the situation or damages from the leak. Please reply to me directly at toden@jimbutlerchevrolet.com, we look forward to getting things worked out for you.

November 27, 2021

Service was not up to par. I had to ask multiple time for an eta on my car and had a hard time getting a time. Waited over 3 hours for new tires and alignment. On a positive note. I did get a rental t More

by ihsaalumni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2021 -

Jim Butler Chevrolet responded

Thank you for your feedback. We apologize that your visit didn't live up to your expectations. We also apologize that the communication ball was dropped. I will be sure to speak to the service director regarding your concerns. We are diligently working to improve on our customer wait times. We are doing things such as hiring additional service techs, building additional service bays, and revamping our scheduling procedures. We truly value your business and we hope that our efforts are evident in future visits.

November 27, 2021

Doesn't get any better than Jim Butler Chevrolet...Always going above and beyond taking the extra step...The great people make the 2hr. Drive well worth it when I have a Chevy dealer 8 miles from where I li More

by Casprfrndz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla and Rebecca
Nov 29, 2021 -

Jim Butler Chevrolet responded

Wow, it's experiences like yours that really keep us motivated! Thank you so much again for your feedback! We hope you have a great day!

November 27, 2021

Always take care of greeting and getting you checked in quickly and efficiently and performing the job that is scheduled More

by kingdadone
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Nov 29, 2021 -

Jim Butler Chevrolet responded

Hello, thank you for your kind words and this wonderful review! Until the next time we meet, take care!

November 26, 2021

Very easy to work with. Made sure that the used car i was looking at met their high standards. I would highly recommend. More

by markkleekamp
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Ruchala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2021 -

Jim Butler Chevrolet responded

Hi there, thank you for taking the time to leave a review for us at Jim Butler Chevrolet, INC.. We're happy we could meet your expectations! Thanks again for the recommendation, and have an amazing day! If you have any further questions, please don't hesitate to reach out!

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