Jim Butler Chevrolet

Thanks for all of your help guys on our 2nd truck from Jim Butler. We appreciate you! Jim Butler. We appreciate you! More

Was not responsive on giving info. Only way they would talk was through a text and they would never answer questions if you asked through text. Had an appointment then when I got there Only way they would talk was through a text and they would never answer questions if you asked through text. Had an appointment then when I got there they said I’d be lucky if they got it in to look at it in next 5 days. Had a defect in driver side door panel and they said gm would not cover it. Service guy never even reached out and told me that. I had to ask him about it. If your buying a GM product go somewhere else besides Jim Butler. Also truck was parked in lot with trees rubbing on side and back. Only 2700 miles on truck but since it wasn’t theirs they don’t care. More

Told me I could wait for my car and that it would just be a few hours when scheduling appointment, then was told that was not true when I came in. Service advisor was not pleased with me and was just polite a few hours when scheduling appointment, then was told that was not true when I came in. Service advisor was not pleased with me and was just polite after that exchange. And I came in for a part replacement on an expensive vehicle I had bought from them just a few months before! Then i asked for a ride home, they put me in a vehicle where I road an extra 20 minutes because they’re driver didn’t want to come back to get me, despite literally driving past the dealership to get from the other customer’s house to mine. I’m done with trying to deal with them. More

The staff and the dealership was amazing. They had the vehicle ready when I arrived to look at and Tyler was super knowledgeable. I would recommend multiple times over. They had the vehicle ready when I arrived to look at and Tyler was super knowledgeable. I would recommend multiple times over. More

Bryan Palmer did a very great job! ! Bob did a great job too! The whole Sales process went smooth. ! Bob did a great job too! The whole Sales process went smooth. More

Working with Tyler was a pleasure he was up front and honest very helpful I will be back honest very helpful I will be back More

Friendly easy to work with professional not high pressure or pushy wish they were closer. Will call on them in the future great people. Great dealership . or pushy wish they were closer. Will call on them in the future great people. Great dealership . More

I called on 10/11/24 for an appointment to get warranty service on my emissions system. Iwas given an appointment 10/23/24 to drop the car off. When I dropped the car off, I was told it would be 3-4 busin service on my emissions system. Iwas given an appointment 10/23/24 to drop the car off. When I dropped the car off, I was told it would be 3-4 business days before a journeyman could look at it. Being that this was a Thursday, that meant it would be 5-6 actual days. DO NOT GIVE ME AN APPOINTMENT 12 DAYS OUT AND THEN TELL ME I HAVE TO WAIT FOR A TECH TO LOOK AT MY CAR. I will need to purchase 3 vehicles in the near future, I love the sales department but the service department may have cost you them. More

Customer service for oil change and tire rotation was excellent. Very organized, and professional. Thank you! excellent. Very organized, and professional. Thank you! More

It was a Flawless experience! Customer service was excellent! So glad we chose Jim Butler! Customer service was excellent! So glad we chose Jim Butler! More