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Jim Butler Chevrolet
Fenton, MO
8,012 Reviews
For over 45 years we've built our business on one simple idea - put our customer first. From a huge selection of inventory to transparent pricing and flexible financing we are dedicated to find the perfect vehicle for you, our customer. You don't become a national top dealer by accident; you become number one by earning trust. Jim Butler Chevrolet is your Chevy Dealer of the Year for ten years in a row! We serve customers looking for a new Chevrolet or used vehicle in the St. Louis Metro and surrounding areas! Visit us today and find out why we're the #1 Chevy Dealer in the Midwest!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 8,012 reviews
April 10, 2021
I have purchased 5 vehicles from this dealership. I have always had good service from them and would highly recommend them to my friends. All the people I have dealt with in the service area are very knowle always had good service from them and would highly recommend them to my friends. All the people I have dealt with in the service area are very knowledgeable about the models and always have been very helpful every time I bring my car in for service or repairs. More
by dianelinck
Verified Customer
April 09, 2021
Denis O’Brien, very friendly and helpful. Thanks Denis O’Brien, very friendly and helpful. Thanks again. The car is not something I was looking for but I’m still happy Denis O’Brien, very friendly and helpful. Thanks again. The car is not something I was looking for but I’m still happy with it More
by 314edo1
Employees Worked With
Denis O’Brien
April 09, 2021
Jim Butler could improve by addressing you when entering the service garage with something like “someone will be with you in just a moment”, instead of having you stand awkwardly in silence next to your veh the service garage with something like “someone will be with you in just a moment”, instead of having you stand awkwardly in silence next to your vehicle for 5-10 minutes before saying a word to you. They could improve by scheduling your vehicle in on the day that a service technician can actually look at and service it. They could improve by having their service techs wipe down excess fluids when service complete so that it doesn’t drip all over your brand new concrete driveway. They could improve by having the service manager Dave B call you back after you leave him 3 voicemails asking him to return your phone call. Especially when there was already an issue and he promises that you will hear back from him (or anyone for that matter) with an update on your vehicle that day. They could improve by having someone, like a manager, do a quick “once over” of vehicles to be sure that when customer comes to pick up vehicle there aren’t any obvious problems like a rubber fender strip sticking out of the hood to fender gap not properly reinstalled, could make sure that when the problem with truck was trans fluid leak, customer doesn’t pick up truck with several fresh drops of trans fluid on the pavement where sitting parked waiting for pick up. Fluid all over underside front of truck where the original issue stemmed from. Service techs could also let a manager know when they break something like a splash shield by over- tightening with an impact. Lastly, it would be nice if the customer didn’t have to do the digging themselves to find out that the issue with the truck was an obvious recall despite how many of these recall repairs already performed. It’s always fun to get that call though, “hello Mr. **** that will cost you just a bit over $1,100 with tax thank you very much! Side note: after doing my research to find that this should be something covered by GM, I drove back to dealership to talk about my findings with my service advisor or manager. Both were out at the moment, and although very busy, Kim H stepped in and asked if she could help. Kim was excellent! She heard me out, and looked at the GM notice and even grabbed one of the diesel mechanics to have a quick look and they determined in pretty short order that it should and would in fact be covered. She deserves a raise and would be the only reason i might return. There’s no doubt in my mind that had I not done the research for myself they would have gladly just taken my money and sent me on my way. More
by American Dent Removal
April 08, 2021
They weren't prepared for the recall that sent us in, and spent the entire time trying to get my wife to buy one service after another so they could make more money. spent the entire time trying to get my wife to buy one service after another so they could make more money. More
by RYAN.MASNICA
Employees Worked With
April 07, 2021
When I purchased my car I was promised a loaner car while the work was done but when it was I was told none were going to be available for a long time. Aggravating! the work was done but when it was I was told none were going to be available for a long time. Aggravating! More
by tinaharrischandler
April 07, 2021
The staff were friendly and fast to assist me when I pulled in. The service was amazing and Kim is the best!!! Definitely recommend them. pulled in. The service was amazing and Kim is the best!!! Definitely recommend them. More
by jzensen0
Employees Worked With
April 07, 2021
This dealership was extremely helpful. I wasn’t sure when I first walked in what type of car I wanted. Quickly Fuzz helped me find the right type of car and then we were able to narrow my options down based I first walked in what type of car I wanted. Quickly Fuzz helped me find the right type of car and then we were able to narrow my options down based on other factors that were important to me. After quite an easy process I ended up finding a great car that was also in my price range! Will definitely recommend Butler Chevrolet to those who are in the market for a car! More
by JOHNJHARRINGTON4
April 06, 2021
Working with John Zensen and the team at Jim butler has been a great experience from start to finish . I really enjoyed the no nonsense approach with my new Tahoe . I didn’t feel rushed at anytime during been a great experience from start to finish . I really enjoyed the no nonsense approach with my new Tahoe . I didn’t feel rushed at anytime during the transaction even though it was quickly Approaching closing time . My son and I felt very safe with all the covid 19 protocols that were in place . Thanks again for the great experience and Definitely will be back . P.s. my new Tahoe premier is amazing More
by SHAWNSUMMERS2
Employees Worked With
John Zensen
April 06, 2021
My very first car I bought from them 6 months ago I was very unhappy with, it had broke down and I voiced my opinion about not being happy. They really went above and beyond to get me into a new car and ge very unhappy with, it had broke down and I voiced my opinion about not being happy. They really went above and beyond to get me into a new car and get me out of that one I was unhappy with. Chris and Mike were great and again I went from a used 2012 to a brand new 2021, which I never thought would happen, but they really helped me and made sure I was happy. Thank you so much! More
by n.bishop5
Employees Worked With
Chris Brinley, Mike Steele
