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Jim Butler Chevrolet

Fenton, MO

4.3
7,704 Reviews
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759 Gravois Bluffs Blvd

Fenton, MO

63026

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Showing 7,704 reviews

September 17, 2020

The service at Jim Butler Chevy is always above average. I have yet to have a problem. I get reminder calls to make sure I keep up on the maintenance that needs to be done. Then it’s quick and easy to sched More

by codeye90.cb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2020 -

Jim Butler Chevrolet responded

That is great to hear! We work hard to make sure we have a top notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with us. We look forward to seeing you next time!

September 17, 2020

Dropped it off first thing in the morning. Told me it would be done at the end of the day. It was the end of the next day. Had to cancel an out of town weekend due to this. The bed liner they put in More

by COLLINODELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2020 -

Jim Butler Chevrolet responded

Thank you for your feedback, Collin. We sincerely apologize that your services took so long. We agree that this unusual and a problem. We have passed this on to our Fixed Operations Director, Dave, so he can look into this situation further. At the very minimum, we absolutely want to look at the bed liner that isn't right and do our best to fix it. Please reach out to us at your convenience so we can set up a time to take a look.

September 16, 2020

I had only planned on looking at a vehicle in order to make an informed purchase later. Jeff answered all my questions and was able to satisfy comparisons to competitors vehicles without me leaving the de More

by RENJTHOMPSON
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2020 -

Jim Butler Chevrolet responded

Our team is so great because we have the best customers! We’re so glad we got the perfect mix of customer service, great deals, and great vehicles for your visit. We’re always here to help in any way we can. Thanks for the love!

September 16, 2020

The service and everything was great except that it took 2 hours for an oil change and all the extras that come with it. Other than that, I would recommend Jim Butler always. More

by brenda_schwartz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Sep 16, 2020 -

Jim Butler Chevrolet responded

Thank you for your kind words and your patience, Brenda! We're sorry to hear that the wait time was longer than usual but we're glad everything else was great! We look forward to working with you again and striving to improve.

September 15, 2020

My salesman John was outstanding in his effort to sell me my new truck. Will definitely go back when I need my next one. Everyone made every effort to make us happy. More

by rowdenl
Recommend Dealer
Yes
Employees Worked With
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Zensen
Sep 16, 2020 -

Jim Butler Chevrolet responded

Thank you for your feedback! We're glad to hear that you enjoyed working with us! We were honored to share the experience with you and we hope to work with you again!

September 15, 2020

Everyone was very helpful and friendly. They made my purchase simple and painless. I will recommend them to family and friends. I called my salesman with a question and he answered me right away! More

by STEVEJWISE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Ries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2020 -

Jim Butler Chevrolet responded

Thank you for your kind words! We truly care about our customers and we're so glad that showed through during your visit with us. We're always here to help!

September 15, 2020

Jennifer Vawter did a fantastic job. She did well enough I bragged to my cousin, and he went and bought a truck from her 3 hours later. More

by BOBBOURBON22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Rhame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tara Lavin, Jen Vawter
Sep 16, 2020 -

Jim Butler Chevrolet responded

That's great to hear! We're always here to help and do everything within our power to make sure our customers have the best possible experience! We look forward to seeing you again!

September 15, 2020

Very friendly, no pressure sales staff. This is our 4th vehicle we have purchased from Jim Butler and we will continue to return to this dealership More

by CHARLIEGARTHE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill "Fuzz" Steinlage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2020 -

Jim Butler Chevrolet responded

Thank you so much for your repeat business and kind feedback! We truly appreciate you trusting us with your purchases! We look forward to seeing you for #5 and beyond!

September 14, 2020

I highly recommended Jim Butler Chevrolet, we have purchased three vehicles from them However I was disappointed last week when I had my oil changed. I was initially greeted in the driveway by a ni More

by shaley61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Sep 16, 2020 -

Jim Butler Chevrolet responded

Thank you for your feedback and your patience, Susan. We're sorry to hear that there was a longer than usual wait to be checked in by your service advisor. We agree that a 30 minute wait just to be checked in is unacceptable. We have passed your feedback and your suggestions regarding your visit and the car wash along to our management team. We hope your future visits with us will be much smoother and faster! Stay safe.

September 14, 2020

Purchased my car new from Butler so I could have a ride home rather than sit around when maintaince and service work was being done. Excellent customer service. Best you will ever find. Highly recommend. More

by bsuds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson, Jen Vawter
Sep 16, 2020 -

Jim Butler Chevrolet responded

Thank you for your kind words! We truly care about our customers and we're so glad that showed through during your visit with us. We're always here to help!

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