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Jim Butler Chevrolet

Fenton, MO

4.3
7,628 Reviews
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759 Gravois Bluffs Blvd

Fenton, MO

63026

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Showing 7,628 reviews

July 20, 2020

State Inspection/Oil Change Next time I hope the mechanic that works on my car will reinstalled the window valet back in the OBD port that he took it out of instead of leaving it More

by winebright
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Jul 20, 2020 -

Jim Butler Chevrolet responded

Thank you for your feedback and your business, Mike! We're sorry to hear about the window that wasn't reinstalled properly. We will speak with the mechanic that worked on your vehicle regarding this. We hope your future visits with us are perfect and we'll make a note in our system to make sure we improve going forward!

July 20, 2020

Amazing experience! Would recommend Jim Butler to everyone for new and used cars. Kacey was great and easy to work with and made the experience enjoyable. More

by kassidyjshelton
Recommend Dealer
Yes
Employees Worked With
Kacey
Jul 21, 2020 -

Jim Butler Chevrolet responded

Thank you very much for your business and your recommendation! We're so glad that our team took great care of you! We look forward to working with you again!

July 18, 2020

somewhat trying went in knowing what I wanted to look at & buy. Finally found only one of the cars out of 3. Other 2 cars on web site not there or employee not sure More

by mamamarsha.63
Recommend Dealer
Yes
Employees Worked With
Robert Mason
Jul 20, 2020 -

Jim Butler Chevrolet responded

Thank you for taking the time to give us your feedback. We are very sorry that your experience with our sales and service departments did not match our intention of being the best dealership you have ever been to. We are taking your feedback and addressing all the places we missed in delivering a great experience for you. We assure you we want all of our customers to feel valued and satisfied with their experience with us. If you would like to share more of your experience with us, please contact Theresa in our Customer Relations Department at theresa@jimbutlerchevrolet.com to set up at time to talk. Thank you again for the feedback. It helps us make Jim Butler Chevrolet a better place.

July 18, 2020

purchasing new truck Started the buying process with Brett. did not have truck that I was looking for on the lot. Brett tried several dealers but no one was willing to giv More

by guffeywj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Estes, Alex Cox, Scott Johnson
Jul 20, 2020 -

Jim Butler Chevrolet responded

That's great to hear! We're always here to help and do everything within our power to make sure our customers have the best possible experience! We look forward to seeing you again!

July 18, 2020

Not feeling like I'm getting much service after the sale nobody returns my phone calls or checks on my parts. It's funny how when you look for a truck on your website how you see a little box in the corner More

by Steve Durham
Recommend Dealer
No
Employees Worked With
Jul 20, 2020 -

Jim Butler Chevrolet responded

Thank you for your feedback, Steve. We're sorry to hear that you haven't had the normal level of communication that we are able to provide. Unfortunately, your salesman is out sick, which is making navigating this situation a bit more difficult. Thank you for speaking with Theresa (our Customer Experience Manager) today so we can get to working on correcting this situation.

July 17, 2020

John Zensen gets an A+ from us! John did a great job helping us find what we wanted, we are very pleased with our experience and purchase. We will definitely spread the word... More

by blbt4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Zarlingo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Zensen
Jul 20, 2020 -

Jim Butler Chevrolet responded

We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at Jim Butler Chevrolet. We wish you safe travels in your new vehicle and look forward to seeing you again!

July 17, 2020

Have bought 3 vehicles from this dealership and continue to come back. My family also have bought vehicles from Butler, it's been a family experience. Hopefully we get the same outstanding service we've got More

by bmcmbryan
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Thornton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Kirk
Jul 20, 2020 -

Jim Butler Chevrolet responded

Thank you so much for your kind words and your repeat business! It means so much to us that you continue to come back and allow us to earn your business. Were always here to help and we wish you safe travels in your new vehicle!

July 17, 2020

Excellant The dealership was clean. The people were nice and friendly. It takes way, way to long to go through the purchasing process at all dealerships. More

by barb.smythe9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Ries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2020 -

Jim Butler Chevrolet responded

Thank you for your feedback! We're glad to hear that you enjoyed working with us! We were honored to share the experience with you and we hope to work with you again!

July 16, 2020

Brian was such a great help in getting me into a vehicle quickly and with no down payment. Fantastic, courtesy, and friendly customer service. Thanks again Brian More

by ahmadwilliams80
Recommend Dealer
Yes
Employees Worked With
Brian Steinlage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Sparks
Jul 16, 2020 -

Jim Butler Chevrolet responded

Thank you for your kind words and your business! We work very hard to make sure we offer the best deals in the best possible environment and we're glad we were able to hit the mark for your visit with us! Congratulations on your new vehicle and we look forward to working with you again!

July 16, 2020

Great buying expierence Dave was very professional. We would refer family and friends. Prompt Efficient answered all of our questions and concerns we had. Thanks Dave More

by ZELLAMAE2
Recommend Dealer
Yes
Employees Worked With
David Wucher
Jul 20, 2020 -

Jim Butler Chevrolet responded

That is great to hear! We work hard to make sure we have a top notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with us. We look forward to seeing you next time!

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