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Jim Butler Chevrolet

Fenton, MO

4.3
7,750 Reviews
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759 Gravois Bluffs Blvd

Fenton, MO

63026

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Showing 7,750 reviews

February 10, 2020

Got me In right away and did the job in a hour because bad weather was coming in. Explained everything was great service all around More

by tinajackson694
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Feb 10, 2020 -

Jim Butler Chevrolet responded

Thanks for the awesome review, Tina! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to seeing you again!

February 10, 2020

It was a quick, painless process in which I got a great deal on a really nice new truck. Very happy with the whole experience. More

by shellers96
Recommend Dealer
Yes
Employees Worked With
Chris Saettele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2020 -

Jim Butler Chevrolet responded

Fantastic! Thank you so much for your positive feedback! We’re very glad to hear that Chris was able to ensure that you had such a great experience with us. We hope you enjoy your new truck for many years to come!

February 10, 2020

Didn't think I could even get a car but somehow you all pulled it off for me thank you all so much!! Greatest place ever!!! More

by jared.b.hayes
Recommend Dealer
Yes
Employees Worked With
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Sparks, Stacey Thornton, Jr.
Feb 10, 2020 -

Jim Butler Chevrolet responded

Thank you for such a great review! We work really hard to offer the best deals in the best possible environment, so we’re happy to see that reflected on your last visit. We made sure that Stacey got the recognition he deserved. Hope to see you again!

February 10, 2020

Not the best service! Felt belittled because I said I couldn’t afford all the services needed for my vehicle. Not sure if I want to come back!!! More

by Shortray21
Recommend Dealer
Yes
Employees Worked With
Melissa Perez
Feb 11, 2020 -

Jim Butler Chevrolet responded

Thank you for your feedback, Stephanie. We're very sorry to hear that your encounter with our Service Department was not the kind of experience that we strive to provide for our customers. We are concerned about your feedback and we would appreciate the opportunity to speak with you about what specifically was said. If you are willing to discuss further, please reach out to Theresa in our Customer Relations Department at theresa@jimbutlerchevrolet.com or 636-717-3017.

February 10, 2020

oil change tire rotation Rotated tires...missing a valve cap(actually this is from the last visit-still missing) - the tire pressure was not corrected....tire pressure sens More

by SKEITH0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2020 -

Jim Butler Chevrolet responded

Thank you for your feedback and your business. We're sorry to hear that we didn't reset the TPMS for your tires. We are more than happy to fix that for you. Feel free to stop by any time during normal Service Department business hours and we can quickly reset that for you.

February 10, 2020

Great service, friendly staff and at a great price . Highly recommend this dealership for all your needs whether it be sales, service or the parts department!!! More

by jzensen0
Recommend Dealer
Yes
Employees Worked With
Tim Rhame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Bay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Zarlingo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Cox, Mike Gray, John Zensen, Mike Marshall, Scott Johnson
Feb 11, 2020 -

Jim Butler Chevrolet responded

Thank you for your kind words! We truly care about our customers and we're so glad that showed through during your visit with us. We're always here to help!

February 10, 2020

Took my wife's car in To be diagnosed after running in circles myself. Purge valve was stuck in the open position at first. We discussed it was not covered under warranty then after further review by the More

by S.SGTGUMP
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2020 -

Jim Butler Chevrolet responded

That is great to hear! We work hard to make sure we have a top notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with us. We look forward to seeing you next time!

February 09, 2020

The team reached out to me about a recall. They worked around my schedule, and tackled my first service at the same time. I walked out with a free car wash too! Very satisfied! More

by ZACHARY.THAYER
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson
Feb 10, 2020 -

Jim Butler Chevrolet responded

That's great to hear, Zach! We're always here to help and do everything within our power to make sure our customers have the best possible experience! We look forward to seeing you again!

February 08, 2020

I am a loyal customer who has bought and brought my truck at this dealership. I have went out of my way to have every service done even when I truly only was there for an oil change and a tire rotation I w More

by wmoeser
Recommend Dealer
No
Employees Worked With
Joe Anatra
Feb 10, 2020 -

Jim Butler Chevrolet responded

Thank you for sharing your feedback with us, William. We understand that it is never fun to have to get maintenance done vehicles. We took a look at your history with us and we wanted to let you know that the recall that was done on your vehicle on 12/17/19 was just reprogramming the brake system, not actually touching the brakes at all. What we did notice, too, is that you likely needed brakes back then, but we missed it. The cost for brakes would have been the same then as it was on your 2/3/20 visit, but we understand that it may have been beneficial to know that brakes needed to be addressed soon, rather than when it is needed immediately. Your service manager, Greg, is no longer with the company since your visit on 2/3/20, but if you would like to discuss further, please feel free to reach out to Theresa in our Customer Relations Department at theresa@jimbutlerchevrolet.com or 636-717-3017.

February 08, 2020

No muss no fuss. I found the van I wanted. They worked with me on price. They were super nice the whole time. I never felt pressured like I did at other dealerships. O More

by clschade
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis , Chris Brinley
Feb 10, 2020 -

Jim Butler Chevrolet responded

Thank you very much for your business and your recommendation! We're so glad that our whole team took great care of you and got you the car you wanted at the price you needed! We look forward to working with you again!

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