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Jim Butler Chevrolet

Fenton, MO

4.3
7,689 Reviews
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759 Gravois Bluffs Blvd

Fenton, MO

63026

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Showing 7,689 reviews

December 14, 2019

1st sevice Service was good people were good but I thought it took to long .It took 3 hours to change oil and rotate tires chk battery. Then I wanted to get smal More

by g.leadbetter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Melissa Perez, Mike Johnson
Dec 17, 2019 -

Jim Butler Chevrolet responded

Thank you for your kind words and your patience. We do apologize that your services took longer than usual and that we did not address the dent to on your vehicle. Depending on the dent, we may have to send the vehicle to a body shop (we don't have one at the dealership) to get that repaired. If you would like to discuss that further, please feel free to reach out to Theresa in our Customer Relations Department at theresa@jimbutlerchevrolet.com or 636-717-3017. We do hope your future visits with us will go faster!

December 13, 2019

All went well. Doug kept me informed as to what was wrong with my car and when it would be completed. They actually got the car finished sooner than they thought. We More

by clublange2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Darr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2019 -

Jim Butler Chevrolet responded

Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to seeing you again!

December 13, 2019

great Great service, friendly staff. Willing to work with you no matter what. Buying a car sometimes takes a very long time. I arrived at about 9:30 am a More

by gerald2215
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Sparks, Scott Johnson
Dec 13, 2019 -

Jim Butler Chevrolet responded

Fantastic! Thank you so much for your positive feedback! We’re very glad to hear that Scott was able to ensure that you had such a great experience with us. We hope you enjoy your new Chevy for many years to come!

December 13, 2019

Great experience My salesman Scott and all of the staff I worked with were amazing in helping me find a reliable vehicle for my family! Would recommend this dealership More

by melissa0813nicole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Johnson, Chris Brinley
Dec 13, 2019 -

Jim Butler Chevrolet responded

Thank you very much for your business and your recommendation! We're so glad Scott took great care of you! We look forward to working with you again!

December 13, 2019

Smooth buying experience We had looked at a few other vehicles at other dealerships. Jim Butler helped us by having a great inventory to test drive and great sales people! Lo More

by j.williams.2911.jw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ardi Zegullaj
Dec 13, 2019 -

Jim Butler Chevrolet responded

Our team is so great because we have the best customers! We’re so glad we got the perfect mix of customer service, great deals, and great vehicles for your visit. We’re always here to help in any way we can. Thanks for the love!

December 13, 2019

Consistant Service Service is always prompt, friendly, courteous and finished on time! Comfortable waiting area always stocked with water, coffee and donuts! Their ser More

by dwg1969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Dec 13, 2019 -

Jim Butler Chevrolet responded

Our team is so great because we have the best customers! We’re so glad we got the perfect mix of customer-first attitude, great communication, and efficient service for your visit. We’re always here to help in any way we can. Thanks for the love!

December 13, 2019

It was a pleasant experience Eric, our salesman, was very friendly and helpful. He wasn't pushy at all. He was very thorough and anything he couldn't answer he himself, he got the More

by LONNIEBRC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Ruchala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2019 -

Jim Butler Chevrolet responded

Our team is so great because we have the best customers! We’re so glad we got the perfect mix of customer service, great deals, and great vehicles for your visit. We’re always here to help in any way we can. Thanks for the love!

December 12, 2019

Recall work Got in and got it done with no problems. Very busy dealership but still feel like I got personalized service. The lot needs to be bigger. More

by avpetti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Melissa Perez
Dec 12, 2019 -

Jim Butler Chevrolet responded

Thank you for your kind words! We truly care about our customers and we're so glad that showed through during your visit with us. We're always here to help!

December 12, 2019

Great Dealership I already knew what I wanted when I got to Jim Butler Chevy. I also knew the price I wanted to pay and Scott Johnson was very helpful in getting me th More

by EZ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Johnson
Dec 13, 2019 -

Jim Butler Chevrolet responded

Thank you for such a great review! We work really hard to offer the best deals in the best possible environment, so we’re happy to see that reflected on your last visit. We made sure that George and Scott got the recognition they deserved. Hope to see you again!

Apr 25, 2020 -

EZ responded

I have now had dealings with Chris (in Service) & Tim Rhame, two more Great Guys.

December 12, 2019

Low life lieing thief's My car wasn't fixed the right way the first time. Had to go back later when the right parts came in the service management made me pay another deduc More

by STARKEUGENE161
Recommend Dealer
No
Employees Worked With
Dec 12, 2019 -

Jim Butler Chevrolet responded

We're very sorry to hear that you feel that way, Eugene. As I discussed with your wife, we did try to get Ally (your extended warranty company) to waive your diagnostic charge because your visits for this problem were in close time proximity to each other. We truly tried to help you so you wouldn't have to pay that deductible. We also provided paperwork and advocated for you to Ally after the fact, in the hopes that they would help your family, as their customer, more than they would for the dealership. We can assure you that we did not have any ill intentions or mislead you. We wish you safe travels and hope you have a more positive holiday season.

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