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Jim Butler Chevrolet

Fenton, MO

4.3
7,626 Reviews
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759 Gravois Bluffs Blvd

Fenton, MO

63026

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Showing 7,626 reviews

July 10, 2019

My Silverado Purchase Matt Vallee and Bob Schneider both were very professional and helpful. I did most of my shopping on-line ahead of my visit to test drive the truck I More

by djbrevard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Vallee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schneider, Alex Cox
Jul 10, 2019 -

Jim Butler Chevrolet responded

Our team is so great because we have the best customers! We’re so glad we got the perfect mix of customer service, great deals, and great vehicles for your visit. We’re always here to help in any way we can. Thanks for the love!

July 10, 2019

Oil change Great customer service and attentiveness. Asked questions and made sure all services were met. If ny issues were found he would notify me and offer so More

by gregory_holliday
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Calvin Hoffey
Jul 10, 2019 -

Jim Butler Chevrolet responded

That is great to hear! We work hard to make sure we have a top notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with us. We look forward to seeing you next time!

July 10, 2019

New truck Great people always will go there first. Easy to deal with best price around. I will always go to Jim butler to get any car or truck More

by Greenops
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Cox, Scott Johnson
Jul 10, 2019 -

Jim Butler Chevrolet responded

Thank you very much for your business and your recommendation! We're so glad that our whole team took great care of you and got you the car you wanted at the best possible price! We look forward to working with you again next time!

July 10, 2019

Great price and friendly service My wife and I visited to look at a new Silverado. They had a great selection of trucks and had the best prices in the area. More

by mbair1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Ries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Cox
Jul 11, 2019 -

Jim Butler Chevrolet responded

Thank you for such a great review! We work really hard to offer the best deals in the best possible environment, so we’re happy to see that reflected on your last visit. We look forward to seeing you again!

July 10, 2019

warranty work Jim Butler has been very good from the purchase of my 2018 Duramax/Diesel truck, the salesman John Zensen and Kim Hausmann in the service departmen More

by tucker9649
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2019 -

Jim Butler Chevrolet responded

That is great to hear! We work hard to make sure we have a top notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with us. We look forward to seeing you next time!

July 10, 2019

Jim Butlers Mechanics Take Forever We were told our thermostat would be put in and done by Tuesday at the latest so we dropped our car off the Friday before Monday. We call Tuesday and More

by amberloane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Rhame
3.0
This rating includes all reviews, with more weight given to recent reviews.
Don Bay
3.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Darr
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Zarlingo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Thornton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I didn’t work with any these employees they just made me pick ten employees I worked with. I only walked with Mike Johnson and the Main service manager , Alex Cox, Mike Marshall, Melissa Perez, Mike Johnson
Jul 10, 2019 -

Jim Butler Chevrolet responded

Thank you for sharing your experience with us. We understand your frustration with things not being done as quickly as either of us would have liked. Part of the delay may have been that we do not have Journeyman technicians (the level of trained mechanic that was needed to do your repairs) on the weekends. So, while your vehicle was here, it was not able to be worked on until we had a Journeyman available. Electronic problems can take quite a long time to diagnose, as there can be many causes to a single problem. There are literally thousands of wires and components that need to be checked, and we're glad we were so thorough and found the additional components needed to get your vehicle running safely. We do apologize for the additional wait, but we're glad we were able to make sure your vehicle was returned to you in the best possible condition. We hope your next visit with us is less complex so things go faster for you. Safe travels!

July 09, 2019

Courteous and friendly. Svc incomplete and dmage 2 vehicle. Counter service employees very professional and courteous. When car was returned contents of glove box were in disarray, tire inflation system not res More

by vernerdiversified
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2019 -

Jim Butler Chevrolet responded

We're sorry to hear that you didn't have a 5 star experience with our service department. When replacing the AC pollen filter as requested for your last visit, it does require removing parts of the dash. This may have been the cause of things being moved in your glove box. We understand that if you were not informed of the details of what replacing the filter took, you may have been surprised by things being moved. We can assure you that nothing malicious or nefarious happened with that situation. We're sorry to hear about the tear in the center arm rest and are happy to check our cameras to see what may have happened and to ensure that it is new. We are glad we corrected the TMPS setting and that the rest of our team took great care of you. We do apologize for the inconvenience of having to come back. If you would like to discuss further, please feel free to reach out to Theresa in our Customer Relations Department at theresa@jimbutlerchevrolet.com or 636-717-3017.

July 08, 2019

Not worth it 2 1/2 hours for oil change and tire rotation. Tires not aired after rotating. Not informed of additional time to complete additional work. Was told i More

by mistyviewacres
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kayla merrick
Jul 08, 2019 -

Jim Butler Chevrolet responded

Thank you for sharing your experience with us, Donna. We're sorry to hear that there were delays for your oil change, tire rotation, multi-point vehicle inspection, engine performance restoration service and battery check. When doing a tire rotation, it is not included to air the tires unless asked to do so. Please feel free to ask for this service if you choose to have future visits with us. We hope your future visits with us are more enjoyable. Safe travels.

July 07, 2019

Extremely happy with overall experience He was very easy to work with. Very good and played with our kids during the process to help keep them still haha. Extremely nice guy and willing to g More

by Mlicare
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Zensen
Jul 08, 2019 -

Jim Butler Chevrolet responded

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us- and we agree, John is truly an asset to our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future!

July 07, 2019

Did what they said in the time frame. No problems in what they were to do in a timely matter! Thank you Matt! I know everyone is busy in whatever we do these days and time is a precious co More

by lavender.mary1051
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Vallee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez
Jul 08, 2019 -

Jim Butler Chevrolet responded

We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at Jim Butler Chevrolet! We wish you safe travels in your new vehicle and look forward to seeing you again for your next purchase or service!

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