Jim Butler Chevrolet

Unnecessary frustration The sales & financing experience on the day of the sale was fine. My frustration and reason for 2 star review comes from these 3 weeks following the s The sales & financing experience on the day of the sale was fine. My frustration and reason for 2 star review comes from these 3 weeks following the sale. Haven’t been able to pay taxes & get vehicle registered because the dealership hasn’t given me the title. It took 3 weeks, 2 trips back to the dealership & a couple of unanswered phone calls to find out that the title has been in an employees mailbox for a few days. More

Great sales service wonderful experience The dealership has a very friendly and knowledgeable staff it was very enjoyable doing business with them I would highly recommend anyone in the futu The dealership has a very friendly and knowledgeable staff it was very enjoyable doing business with them I would highly recommend anyone in the future to go there for their new vehicle business polite courteous knowledgeable thanks again For the wonderful help in selecting my 2019 Silverado More

Dave was great to work with, I changed my mind several times during the course of purchasing the car. He was very understanding and "rolled with the punches". I actually worked with him a couple years back and e during the course of purchasing the car. He was very understanding and "rolled with the punches". I actually worked with him a couple years back and ended up not buying at that time. So I'm glad we were able to make it work this time. Thanks Dave! More

Customer service Needs classes on customer service!!Half the people in this place are rude . And need to think the customer we pay way to much money for cars for your Needs classes on customer service!!Half the people in this place are rude . And need to think the customer we pay way to much money for cars for your attitude. More

Pleasant experience This was my first new car purchase. No one wants to spend several hours at a dealership but Scott Johnson and the team at Jim Butler Chevrolet couldn’ This was my first new car purchase. No one wants to spend several hours at a dealership but Scott Johnson and the team at Jim Butler Chevrolet couldn’t have been more professional and hospitable. My wife and I have three young children and the team made us feel right at home. We never felt pressured or treated unfairly. They have made a customer for life and I will recommend Jim Butler Chevrolet to my friends and family. More

Professional pain free experience Everyone from the time I arrived was helpful and courteous. The service writer was exceptionally helpful. He took the time to make sure every detail w Everyone from the time I arrived was helpful and courteous. The service writer was exceptionally helpful. He took the time to make sure every detail was covered and that I understood. I was very pleased that the service technician addressed all of my vehicles issues. My experience with the service team at Jim Butler was exceptional More

Overall good experience, but no car dealership is perfect The last brand new vehicle I purchased was in 2000, so I was excited to buy a new 2019 Silverado. Technologically, the dealership experience has impr The last brand new vehicle I purchased was in 2000, so I was excited to buy a new 2019 Silverado. Technologically, the dealership experience has improved 1000%, and compared to past experiences with dealership personnel, this was one of the best I had, even with a couple of hiccups. Chris Meyer was a great salesperson, easy to work with and got things done quickly and efficiently. Chris Brinley in finance was also quite pleasant, but I was a bit frustrated that despite my intention to purchase an extended warranty and a GAP policy, when I sat down in his office to go over things he had added about every add-on you can think of. I realize this is a sales tactic, but it's just annoying to have to negotiate all the "extras" off, rather than being convinced to add them. A quality dealership should be able to convincingly upsell options rather than putting the customer in the position of having to negotiate removing them from the deal. Mallory was fantastic in getting all the myChevrolet rewards and OnStar stuff set up and running, and was very efficient at introducing all the fancy buttons on the infotainment system! All of the dealership employee I met were polite and pleasant, and it's clearly an overall very good group of people! The only other "hiccups" along the way was needing to chase down copies of all the paperwork that was supposed to be supplied with the title (very minor and handled lightning fast by Theresa), and the whole NitroFill experience, which I never would have selected to add, but of course it was "already done" by the time I was in the finance office. If you go to NitroFill's website you'll see that the service is supposed to include a set of valve stem caps (that I did eventually receive) and a registration number so you can register on the NitroFill website (which I never received, even after several requests) to receive all of the benefits of a NitroFill purchase, including free top-offs at any NitroFill dealer. Going to Jim Butler for a top-off wouldn't be an issue when I'm local, but I just took a long road trip and another NitroFill dealer couldn't help me because they couldn't find any record of my NitroFill service. It turns out after digging deeper and actually testing the fill in the tires with a Nitrogen Purity tester, that the NitroFill service was never actually done (which I suspected from day one with the widely varying tire pressures the TPMS system was showing). So, I have regular air in my tires (which is already 78% nitrogen), which is what I wanted originally anyway. I would recommend anyone agreeing to the NitroFill service to make sure they let you be present when the service is done, and that you get the valve stem caps installed and registration number that are supposed to be included as part of the service. As I said, a couple of issues, but all-in-all I would still recommend Jim Butler Chevrolet. More

Awesome experience buying a Chevy Truck Brian was awesome and made the whole truck buying experience very easy. He was very knowledgeable and if he didn’t know the answer, he made sure he fo Brian was awesome and made the whole truck buying experience very easy. He was very knowledgeable and if he didn’t know the answer, he made sure he found it for me. More

Price Was told what the price of the oil change was and when went to pay for it the total was almost double because of the extra fees attached. Will reconsi Was told what the price of the oil change was and when went to pay for it the total was almost double because of the extra fees attached. Will reconsider getting oil changed there again! More

Unbelievable service, very impressed Having a few hiccups in our credit, we almost gave up hope on getting a car after ours was totalled in an acvident. Zack K and Chris went above and be Having a few hiccups in our credit, we almost gave up hope on getting a car after ours was totalled in an acvident. Zack K and Chris went above and beyond to get us a new car. I will highly reccomend anyone to give Jim Butler a chance. More