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Jim Butler Chevrolet

Fenton, MO

4.3
7,619 Reviews
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759 Gravois Bluffs Blvd

Fenton, MO

63026

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Showing 7,619 reviews

April 01, 2019

Now that's Service! I was in a hurry, I had an out of town funeral. Tony palmer set me up with the service manager. He not only squeezed me in after 5:30pm. He rushed my More

by cherylmoss314
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Johnson
Apr 02, 2019 -

Jim Butler Chevrolet responded

That's great to hear, Cheryl! We're glad we were able to take care of you and your vehicle if a fast and friendly manner. We are sorry about your loss. We look forward to working with you in the future.

March 30, 2019

Very pleased with the service When I pulled up to the service center, I was greeted and helped right away. Michael Johnson called and let me know what was going on with my car. My More

by norrislisa85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Apr 01, 2019 -

Jim Butler Chevrolet responded

Thank you for your business and your kind words! We work hard to make sure we have a top notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with us. We look forward to seeing you next time!

March 30, 2019

They don’t care about you Paid 50,000 for a truck. Broke 5 days later took forever for me to get them to fix it. And who knows if it’s fixed. Oh yeah. I was Promised a few th More

by brittneegray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John gibbs
Apr 01, 2019 -

Jim Butler Chevrolet responded

Thank you for your feedback. From my understanding, you have spoken to John and he has spoken with management regarding this issue. Your vehicle has been fixed and we have done all we can to assist you in this matter. If you would like to discuss further, please feel free to reach out to Theresa at theresa@jimbutlerchevrolet.com or 636-717-3017.

March 30, 2019

Purchase of Chevy Spark John Zenson went to great lengths to make sure I got the car I wanted. He was friendly and knowledgeable. The entire staff was friendly. I am very hap More

by d.beccue9
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Cox, John Zensen, Chris Brinley
Apr 01, 2019 -

Jim Butler Chevrolet responded

Thank you for your business and your recommendations! We sincerely appreciate your kind words. We'll make sure to let John know what a great job he did working with you. We look forward to working with you and anyone you send our way in the future!

March 30, 2019

Quick service I came in to get an oil change along with recall service. The entire process was quick. I was completely satisfied with the service provided. More

by N8.CHIROCARE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson
Apr 01, 2019 -

Jim Butler Chevrolet responded

Thank you for your feedback! We're glad to hear that you enjoyed working with us! We were honored to share the experience with you and we hope to work with you again in the future!

March 29, 2019

Wonderful We had such a great experience here .. not only is the staff knowledgable but you can feel that they truly care for you as a costumer. More

by afrench0315
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Gray, Melissa Perez, Mike Johnson
Mar 29, 2019 -

Jim Butler Chevrolet responded

That is great to hear! We work hard to make sure we have a top notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with us. We look forward to seeing you next time!

March 29, 2019

Service advisor not focused I have bought several cars from butler and have had many cars in for repair. This advisor by far wasn’t focused on communicating to me about the statu More

by joe.schamel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Zarlingo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2019 -

Jim Butler Chevrolet responded

Thank you for sharing your experience with us, Joe. We're very sorry to hear that you were not completely satisfied with your experience with us. We're glad Mandy stepped in and made sure to do everything she could to help you in this situation. We will address these problems with your service advisor and reiterate the importance of providing the customer service we have become known for. If you would like to discuss further, please reach out to Theresa in our Customer Relations Department at theresa@jimbutlerchevrolet.com or 636-717-3017. We want to do everything we can to change the negative impression your last visit left you with.

March 29, 2019

excellent, thorough and fast. I am always treated very well and my truck is taken care of. They are very good at getting my vehicle in close to my appointment time. More

by saw3scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2019 -

Jim Butler Chevrolet responded

Thank you for your kind words! We truly care about our customers and we're so glad that showed through during your visit with us. We're always here to help!

March 29, 2019

So Happy with the Cruze I purchased 2019 Cruze, and I'm very pleased with the service we were given. It was an overall very good experience. John Gibbs was extremely helpful. More

by Mary S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Gibbs
Apr 01, 2019 -

Jim Butler Chevrolet responded

Thank you for such a great review! We work really hard to offer the best deals in the best possible environment, so we’re happy to see that reflected on your last visit. We made sure that John got the recognition he/she deserved. Hope to see you again in the future!

March 29, 2019

know what you want I new what I wanted and they had a truck that had everything but color, the color they had ok with me. that is it in a nut shell. More

by happy with new truck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Steinlage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2019 -

Jim Butler Chevrolet responded

We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at Jim Butler Chevrolet! Congratulations on your new truck!

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