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Jim Butler Chevrolet

Fenton, MO

Overview
Employees
Reviews
Vehicles
4.3
7,622 Reviews
Contact Dealership

759 Gravois Bluffs Blvd

Fenton, MO

63026

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Showing 7,622 reviews

March 01, 2019

Very satisfied with my service. I find its always easy to get a convenient appt time with great service and everyone is friendly. Have been a customer for over 35 years. More

by CarolynHanna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
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Mar 01, 2019 -

Jim Butler Chevrolet responded

WOW! We're so honored to have you as our long-standing customer. We are so glad our team has been able to make such a positive impression on you and made sure you know how much we care. Thank you for being a part of the Jim Butler family, Carolyn! See you next time & safe travels.

February 28, 2019

Butler Chevrolet the only place I'll buy my cars Eric was a complete professional. Showed patience and grace with a very difficult customer, US. Thank You Butler for only have great people on staff! More

by birdiebill1962
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Rhame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Ruchala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Cox
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Feb 28, 2019 -

Jim Butler Chevrolet responded

Our team is so great because we have the best customers! We’re so glad we got the perfect mix of customer service, great deals, and great vehicles for your visit. We’re always here to help in any way we can. Thanks for the love!

February 28, 2019

Excellent service I have had nothing but good service here.Brian Ries is Awesome.I have bought 3 cars from him.i would highly recommend you to all my family and friend More

by stl_angel46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Ries
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2019 -

Jim Butler Chevrolet responded

Thank you very much for your repeat business and your recommendation! We're so glad Brian and the rest of our team has taken such great care of you during your visits with us! We look forward to working with you again next time!

February 28, 2019

service I scheduled an appointment for 8:30am my truck did not even get seen till the next day. Then they had to wait a day for parts. When i mentiond this t More

by jk35715
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
kayla
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Feb 28, 2019 -

Jim Butler Chevrolet responded

Thank you for your feedback, James. As we mentioned in reply to your other survey, when scheduling your appointment, you should have been informed that your appointment was to meet with a service advisor, and not for immediate start of work on your vehicle. We're sorry if this was not properly communicated to you. We schedule in this way because if there is a problem that is more labor intensive than routine maintenance, they work must be performed by a journeyman (a more highly trained technician). As Journeymen are in high demand and the work they do typically takes longer to complete, there is often a wait for them to get to their next vehicle. It is drastically more efficient for the vehicle to be on location and ready to be worked on as soon as they are ready than to wait for a customer to bring the vehicle back in. We did not have the parts required for this repair on hand because, while we are a GM Certified shop with technicians trained to fix your GMC, we are a Chevrolet dealership. We do not have the capability to house all possible parts for all GM brand vehicles at our dealership. While we understand this may be frustrating at times, we do appreciate our customers' patience with these matters and understanding of the process. We're glad we were able to expedite shipping for the Reservoir Kit and ensure that so much of the repairs your vehicle needed were covered for you. Again, if you would like to discuss further or have me address any additional concerns, please feel free to reach out to Theresa in our Customer Relations Department at Theresa@Jimbutlerchevrolet.com or 636-717-3017

February 28, 2019

Quick and easy My visits here have always been awesome, they really take the time to help you understand everything and make you feel like a valued customer. More

by kdrew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2019 -

Jim Butler Chevrolet responded

Thank you for your kind words! We truly care about our customers and we're so glad that showed through during your visit with us. We're always here to help!

February 28, 2019

Jim Butler was awesome I had a really great experience with my salesman Mike. He was very helpful and knowledgeable. I would recommend anyone I know to purchase from Jim But More

by cheryl.head23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Gray
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Feb 28, 2019 -

Jim Butler Chevrolet responded

Thank you for your feedback and your recommendation! We're glad to hear that you enjoyed working with us! We were honored to share the experience with you and we hope to work with you again in the future!

February 28, 2019

Great service Everything about the appointment went great. Right on time. Friendly and knowledgeable workers. Quick and easy picking up my vehicle. No complaints fr More

by Karen M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
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Feb 28, 2019 -

Jim Butler Chevrolet responded

Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to seeing you again next time!

February 28, 2019

Service for oil change and tire rotation Everyone was very friendly and accommodating. The waiting room was very comfortable and roomy plenty of room to spread out. I appreciate the service I More

by karen012862
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Johnson
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Mar 01, 2019 -

Jim Butler Chevrolet responded

Thank you for your feedback! We're glad to hear that you enjoyed working with us! We were honored to share the experience with you and we hope to work with you again in the future!

February 27, 2019

Awesome In and out in a little over an hour!! Awesome salesman Chris Saettele!! After a bad experience at another dealer I really appreciated their pati More

by slcatdog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Saettele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Cox, Chris Brinley
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Feb 27, 2019 -

Jim Butler Chevrolet responded

Thank you so much for your kind words and your business, Cathy! We'll make sure to let Chris know what a great job he did. We hope you enjoy your new vehicle for many years to come! See you next time.

February 27, 2019

Great Everyone is always very courteous, friendly and very busy working hard. I didn't wait very long and was surprised they did the work so fast More

by Newdl1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Saettele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Johnson
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Feb 27, 2019 -

Jim Butler Chevrolet responded

That's great to hear! We're so glad we were able to provide you with a fast and friendly experience with us! We're always here to help. See you next time!

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