Jim Butler Chevrolet

Long Wait Times & Always Finding Additional Problems Every time I've taken my car in (via an appointment), I end up waiting an hour for someone to simply look at it. Oil changes and tire rotations that n Every time I've taken my car in (via an appointment), I end up waiting an hour for someone to simply look at it. Oil changes and tire rotations that normally take 15 minutes at other places, take 1-2 hours at Jim Butler. And, every time I'm in there, they seem to fabricate problems with my car, seeing if they can sucker me into paying for service/repairs that really aren't needed &/or as dire as they explain. I think they're also incompetent - recently, I had to make (3) separate trips there (over 3 weekends) to have a broken seat handle replaced - first time, because they didn't have the part - second time, because they ordered the wrong part (how many different handles can there be, if they know the make & model of my car - third time to actually have it installed. I have lost my faith in Jim Butler and unless I have a warranty repair, will not be going back. The only positive thing I can say is that they do have complimentary bottled water in the waiting room, and the donuts are outstanding - which is the only reason I gave them a "Fair" & not "Poor" rating. More

Took good care of us I have bought my last three Chevy Silverado’s here always has a truck I need on the lot service department is great would recommend this dealership t I have bought my last three Chevy Silverado’s here always has a truck I need on the lot service department is great would recommend this dealership to anybody that wants a Chevy More

Window Repair Everyone was very accommodating and provided very good service. Everyone was great and really helped seeing it was a brand new vehicle and a windshiel Everyone was very accommodating and provided very good service. Everyone was great and really helped seeing it was a brand new vehicle and a windshield already had to be replaced. This is why we have bought here twice now. More

Excellent buying experience Called Brian Riese about a used truck , told me exactly what they had and scheduled an appointment to come look at truck. Have bought several trucks Called Brian Riese about a used truck , told me exactly what they had and scheduled an appointment to come look at truck. Have bought several trucks from Brian Riese , including my Son and a few friends. Would not buy from anyone else , excellent customer service and buying experience. More

fast and friendly Service was fast, easy and friendly. A few years ago I brought my car in to fix a recall and did not have the most pleasant experience. This time, h Service was fast, easy and friendly. A few years ago I brought my car in to fix a recall and did not have the most pleasant experience. This time, however, was a MUCH better experience. I was in and out quickly when dropping my car off (another recall fix, oil change, and inspection). My car was done when they said it would be done and picking up was fast and friendly as well. After having a not so great experience with the service center before, I am happy to say that the changes they are making seem to be working. Please keep it up! More

Picked up new car Tony Valentine was very helpful and accommodating. He worked to meet my timeline. He reviewed the features of the new car and answered any questions. Tony Valentine was very helpful and accommodating. He worked to meet my timeline. He reviewed the features of the new car and answered any questions. More

Professional I’m okay with rating with stars but I don’t like mandatory essays. I hope I get a coupon or something for taking up my time. And Bill was great I’m okay with rating with stars but I don’t like mandatory essays. I hope I get a coupon or something for taking up my time. And Bill was great More

Top Notch as Always Thanks again for all you do. No matter the circumstances you guys always do your best to take care of me and my family! Great Job! Thanks again for all you do. No matter the circumstances you guys always do your best to take care of me and my family! Great Job! More

ROUTINE IOL CHANGE THE SERVICE WAS GIVEN AS EXPECTED. ROUTINE SCHEDULED OIL CHANGE SO THERE WERE NO SURPRISES. DOUG K. IS REALLY EASY TO WORK WITH AND ALWAYS ANSWERS MY THE SERVICE WAS GIVEN AS EXPECTED. ROUTINE SCHEDULED OIL CHANGE SO THERE WERE NO SURPRISES. DOUG K. IS REALLY EASY TO WORK WITH AND ALWAYS ANSWERS MY QUESTIONS. More

2019 Trax purchase Brett was wonderful! He listened to what we wanted and showed us what we wanted. He was very knowledgeable on the features of the vehicle. He took tim Brett was wonderful! He listened to what we wanted and showed us what we wanted. He was very knowledgeable on the features of the vehicle. He took time to explain things and even helped us set up everything from radio stations to on star to the my Chevy app! Stacey in finance was good as well however I do feel like things could have been explained better with the financing contract but I will say maybe I just didn’t ask the right questions.. excitement kicks in and you forget to ask things like how much is being financed but in the same turn I feel like there should be some responsibility on the finance official to point that stuff out as well... seeing as they do several of these things on a daily basis. However my overall experience was satisfactory and I would go back again I just know to do less talking and pay more attention when finalizing the deal! More