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Jim Butler Chevrolet

Fenton, MO

4.3
7,624 Reviews
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759 Gravois Bluffs Blvd

Fenton, MO

63026

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Showing 7,624 reviews

January 09, 2019

Kim= Great Service Friendly always nice,professional and listens to what I need & doesn’t try to upsell me advises what needs to be done not pushy she’s the ABSOLUTE BES More

by gant_terrance
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2019 -

Jim Butler Chevrolet responded

Thank you for your kind feedback! We're glad to hear you enjoyed working with Kim! We agree- she is truly an asset to our team. We look forward to working with you again! Safe travels.

January 09, 2019

Oil change, tire rotation Service was on time and efficient. Everyone at Butler was friendly and informative. I will bring my truck back for all future services. Two thumbs More

by royalraven
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Zensen, Mike Johnson
Jan 10, 2019 -

Jim Butler Chevrolet responded

That is great to hear! We work hard to make sure we have a top notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with us. We look forward to seeing you next time!

January 09, 2019

very satisfied had a particular vehicle in mind took Eric considerable time and effort to find it. Actually over 4 states most salespeople would have given up. Than More

by randywoodruff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Ruchala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Brewer
Jan 10, 2019 -

Jim Butler Chevrolet responded

Thank you for your feedback, Randy! We're so glad Eric took great care of you and was diligent in his pursuit of your perfect vehicle! We hope you enjoy it for many years to come. See you next time!

January 08, 2019

Fast, Friendly, 100% Customer Satisfaction I had my first service since our purchase of a new Chevy express van. From my initial contact with Cassandra assisting with scheduling to the Bill han More

by STLKVR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra LaRose, Bill in Service
Jan 10, 2019 -

Jim Butler Chevrolet responded

Fantastic! We're so glad your service experience went smoothly and our staff took great care of you from start to finish! See you next time & safe travels!

January 08, 2019

Great Customer Service! Once I made it to the Service Department everything was smooth sailing. Dropped off truck received loaner and was on my way! Great........ Service wa More

by lharbour6483
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Johnson
Jan 10, 2019 -

Jim Butler Chevrolet responded

Thank you for sharing your positive experience with us, Leslie! We're so glad our service team was able to take care of you kindly and efficiently! See you next time!

January 08, 2019

GREAT CUSTOMER SERVICE I had a great service appointment and was able to even get my car back earlier then expected followed by great customer service and quality! More

by schulzjessica9214
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Timmons
Jan 10, 2019 -

Jim Butler Chevrolet responded

That's great to hear, Jessica! We're so glad our team took great care of you for your visit with us! We're always here to help. See you next time!

January 08, 2019

to be sitting at the dealer The service was great. But 2.5 hrs is way too long to be sitting for a oil change. I think forty minutes would be about right that how long my old pla More

by garyarndt1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Gray, Mike Johnson
Jan 10, 2019 -

Jim Butler Chevrolet responded

Thank you for your feedback, Gary. We do have a 90 min estimated wait time with an appointment for oil changes. We're sorry to hear that we went over that for your visit with us. While other quick lube shops that are not staffed with GM Certified mechanics may take less time to complete an oil change, most places also do not perform a tire rotation or a multi-point vehicle inspection. All of these services also do not void any GM warranties, as work done by non-GM certified mechanics would. We hope this added value makes us worth the wait. See you next time!

January 07, 2019

Great experience! We had very friendly service from the sales and finance departments. The price was unbeatable!! They each spent a lot of time with us, answered any q More

by kvgkids4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Gray, Mike Brewer
Jan 07, 2019 -

Jim Butler Chevrolet responded

Thank you for your great review! We truly care about our customers and we're so glad that showed through for your visit with us! We work very hard to have a great team, great deals and great vehicles! We're always here to help. See you next time!

January 07, 2019

very satisfied i came for an oil change and everything was great. customer service was amazing and the wait time was very fast. the waiting room was very nice to sit More

by JESSICAHAWKINS43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 07, 2019 -

Jim Butler Chevrolet responded

Thank you for your feedback, Jessica! We're so glad you enjoyed your oil change experience with us and liked our waiting area! See you next time!

January 07, 2019

Nice way to start 2019 The service dept help my daughter and me threw the entire car repair. From locating a towing service, discussing all possible defects to warranty ove More

by BC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2019 -

Jim Butler Chevrolet responded

Thank you for your kind review! We strive to help our customers through the process every step of the way and answer any questions that pop up. We're so glad Kim did a great job of executing that level of customer service for you and your family! We're always here to help & look forward to seeing you next time!

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