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Jim Butler Chevrolet

Fenton, MO

4.3
7,647 Reviews
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759 Gravois Bluffs Blvd

Fenton, MO

63026

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Showing 7,647 reviews

July 26, 2018

Love the truck! Great sales, great finance officer, and great truck. Couldn’t be happier. Casey made the truck buying experience very easy to handle. You’ve got a gre More

by jbosmith9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Casey Burns
Jul 26, 2018 -

Jim Butler Chevrolet responded

Thank you so much for your kind words! We're so glad that Casey and Stacey were able to take great care of your vehicle needs! We hope that you enjoy your new vehicle for many years to come.

July 26, 2018

Casey was great and so was Tara Was able to secure a deal in a timely fashion because of Casey and Tara. Thorough, friendly and professional. Very happy with the deal they made me More

by sandy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tara, finance, Casey Burns
Jul 26, 2018 -

Jim Butler Chevrolet responded

Awesome! We're so glad that Casey and Tara took great care of you. We hope you enjoy your new vehicle for many years to come! Thank you for your business and your feedback!

July 26, 2018

Awesome service I have gone to Jim Butler several times to purchase a vehicle. Always great service! I would recommend them to everyone. Even employee I have met wit More

by Chevygirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Gray, Patrick Piper
Jul 26, 2018 -

Jim Butler Chevrolet responded

Awesome! Thank you so much for you positive review! We sincerely appreciate your recommendation and your business!

July 26, 2018

Joe made everything awesome How was so helpful and friendly. I was recommended to go to him and I’m so glad I did. I will definitely be back the next time I buy a car. More

by jess.helms
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Anatra
Jul 26, 2018 -

Jim Butler Chevrolet responded

Awesome! Thank you so much for your feedback and your business! We're glad to hear that Joe took great care of your vehicle purchasing experience!

July 26, 2018

Awesome experience The experience was wonderful. Shopped from the clean showroom through the computer. Told Gary what I wanted and he delivered. Very friendly, no pre More

by santacats52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary, Alex Cox
Jul 27, 2018 -

Jim Butler Chevrolet responded

That is so great to hear! We're very glad that Gary and Stacey were able to make sure you had an awesome experience at the dealership! Congratulations on your new vehicle and thank you for your business!

July 25, 2018

Very disappointed Schedule appointment. Left vehicle. Return call3pm. Could take a couple more days before even looking at it. Told would be done in 6 hours when schedu More

by THERESA_ADLER
Recommend Dealer
No
Employees Worked With
Katie
Aug 08, 2018 -

Jim Butler Chevrolet responded

We have tried reaching out to you regarding this situation to discuss what went wrong here. We understand your frustrations and want to do everything in our power to improve. Sometimes we encounter problems with scheduling that can take longer than expected with the high volume of customers that we are experiencing this summer, but we are very glad that we were able to keep you informed with these complications. Thank you again for your feedback.

July 25, 2018

Friendly people Never had to wait to long for my car. They are pretty quick. And the staff there are so friendly, I like taking my car in there. Keep up the good work More

by debbiefrank62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jul 25, 2018 -

Jim Butler Chevrolet responded

Awesome! Thank you so much for your kind review! We look forward to working with you again in the future!

July 25, 2018

Didn't do what they told me they would. They said they would take 90 minutes to check out the car change oil fill the fluids they took over 2 hours and didn't fill my fluids had to go buy w More

by crbudbaker
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Brian Andrews sales
Aug 08, 2018 -

Jim Butler Chevrolet responded

Sir, I attempted to reach out to you privately to address this situation and try to fix it. We have offered to fill up your washer fluid for you the next time you need it. The free WiFi is for 3 months OR 3GB of data. You probably reached your 3GB and that was why the service was ended. We did not block your data, it simply ran out. Additionally, we understand our customers' time is very valuable and we do apologize for the oil change & tire rotation taking 2 hours. We usually take on 80-90 service appointment per day, but with walk-in's and emergency services, we are regularly seeing 110-120 customers in service. At times, this does make our waits a bit long. We hope this clarification helps put you at ease.

July 25, 2018

New Vehicle Purchase Overall, the experience was great! Mike Gray was very friendly, personable, and made the sales process enjoyable. However, I was a bit disappointed More

by steponmeeh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Schneider , Mike Gray
Jul 25, 2018 -

Jim Butler Chevrolet responded

Thank you so much for your honest feedback! We're so glad that everything went well for your visit with Mike! In regards to your washer fluid, please contact Theresa in our Customer Relations Department at theresa@jimbutlerchevrolet.com so we can set up a time for you to come in and get your washer fluid filled. We do apologize for that oversight!

Jul 25, 2018 -

steponmeeh responded

Thank you for your response! Like I said, no huge deal but just something for your dealer to be aware of. We replaced the washer fluid ourselves.

Jul 25, 2018 -

Jim Butler Chevrolet responded

Thank you for letting us know! We always want to make sure we are taking complete care of our customers and I will bring this to my sales team's attention to make sure we don't miss it going forward. Thank you again!

July 25, 2018

All good. Satisfied with the trade details. Salesperson (Scott Johnson) was courteous and helpful. Things done in a timely manner. Vehicle was exactly as had be More

by c.clayt22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Johnson
Jul 25, 2018 -

Jim Butler Chevrolet responded

Fantastic! We're so glad that everything went so well for your purchasing experience with Scott! Thank you for your business and your feedback. We hope you enjoy your new vehicle for many years to come!

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