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Jim Butler Chevrolet

Fenton, MO

4.3
6,851 Reviews
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759 Gravois Bluffs Blvd

Fenton, MO

63026

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Showing 6,851 reviews

July 11, 2023

Salesman Brian Ries was very good to us & helpful. I do like the Chevy products. More

by MARYKENNERLY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Ries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Saettele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2023 -

Jim Butler Chevrolet responded

Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!

July 10, 2023

Great service and friendly people and helpful people recommend to friends and relatives to go Toto the dealership More

by Sandi Hund
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Blake Welch
Jul 12, 2023 -

Jim Butler Chevrolet responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

July 10, 2023

Bill was very informative what all services were recommended at the mileage I was at and how much left on my extended warranty. Thou I didn't want to pay more than what I had wanted to, my truck run More

by bmjackson23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Timmons
Jul 12, 2023 -

Jim Butler Chevrolet responded

Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!

July 09, 2023

Customer Service is great. Kayla is always a pleasure to work with and always very helpful and knowledgeable. More

by kubernatnancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla Merrick
Jul 12, 2023 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

July 08, 2023

Took my vehicle in last Thursday for tire rotation and air pressure adjustment and oil change. Was offered a radiator flush which I agreed to. When I got my car back and got home I checked my onboard syst More

by Russ875
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wyatt
Jul 12, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your last visit caused you to lose trust in our service department. I will be sure to speak with the service manager regarding your concerns. As an attempt to regain your trust I have added a complimentary oil change and tire rotation to your account. If you wish to further discuss your experience, please reach out to our service manager, David at 636-717-3002.

July 08, 2023

Every time I take my Colorado for service, I have complained about the transmission jerking into any gear. Most of the time I leave the truck for a week or more. Some times they just make an excuse More

by HECKERJ
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Kim Hausmann
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2023 -

Jim Butler Chevrolet responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact our service manager, David at 636-717-3002 to discuss your concerns, as your satisfaction is of utmost importance to us.

Jul 19, 2023 -

HECKERJ responded

I have try ed to contact you several times but no one will answer the phone I was given

Jul 20, 2023 -

Jim Butler Chevrolet responded

Thank you for bringing this to our attention. We sincerely apologize for the typo. The correct number is 636-717-3001.

July 07, 2023

They charge more than any other dealer I’ve ever used for an oil change. I called up the to get someone to explain why I paid over a $100 for and oil change even with a $20 off coupon, they sent me to the se More

by jgrundy27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
B Timmons
Jul 12, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We have done our research and found that our prices are still competitive with the other dealerships in our area including Dobbs. I will be sure to speak with the service manager regarding your concerns regarding the communications. If you wish to further discuss your experience, please reach out to our service manager, David at 636-717-3002.

July 06, 2023

Excellent customer service. Kim H a great service consultant. Very informative and caring. Always does a great job. More

by cbrewer777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2023 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

July 06, 2023

I only use Jim Butler there sales team is great Chad Thompson ty for helping me find my new blazer add this to me being a truck driver and there service team going out there way to come pick up my vehic More

by garyames79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Thompson , Gene Wondell
Jul 11, 2023 -

Jim Butler Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

July 06, 2023

everything was great, Alec was awesome! 15 word minimum, 15-word minimum 15-word min as you can tell. too many surveys! More

by dbollasina
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2023 -

Jim Butler Chevrolet responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help!

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