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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,280 Reviews

4,280 Reviews of Jim Butler Chevrolet - Service Center

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July 10, 2019

warranty work Jim Butler has been very good from the purchase of my 2018 Duramax/Diesel truck, the salesman John Zensen and Kim Hausmann in the service departmen More

by tucker9649
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2019 -

Jim Butler Chevrolet responded

That is great to hear! We work hard to make sure we have a top notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with us. We look forward to seeing you next time!

July 09, 2019

Courteous and friendly. Svc incomplete and dmage 2 vehicle. Counter service employees very professional and courteous. When car was returned contents of glove box were in disarray, tire inflation system not res More

by vernerdiversified
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2019 -

Jim Butler Chevrolet responded

We're sorry to hear that you didn't have a 5 star experience with our service department. When replacing the AC pollen filter as requested for your last visit, it does require removing parts of the dash. This may have been the cause of things being moved in your glove box. We understand that if you were not informed of the details of what replacing the filter took, you may have been surprised by things being moved. We can assure you that nothing malicious or nefarious happened with that situation. We're sorry to hear about the tear in the center arm rest and are happy to check our cameras to see what may have happened and to ensure that it is new. We are glad we corrected the TMPS setting and that the rest of our team took great care of you. We do apologize for the inconvenience of having to come back. If you would like to discuss further, please feel free to reach out to Theresa in our Customer Relations Department at theresa@jimbutlerchevrolet.com or 636-717-3017.

July 08, 2019

Not worth it 2 1/2 hours for oil change and tire rotation. Tires not aired after rotating. Not informed of additional time to complete additional work. Was told i More

by mistyviewacres
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kayla merrick
Jul 08, 2019 -

Jim Butler Chevrolet responded

Thank you for sharing your experience with us, Donna. We're sorry to hear that there were delays for your oil change, tire rotation, multi-point vehicle inspection, engine performance restoration service and battery check. When doing a tire rotation, it is not included to air the tires unless asked to do so. Please feel free to ask for this service if you choose to have future visits with us. We hope your future visits with us are more enjoyable. Safe travels.

July 07, 2019

Did what they said in the time frame. No problems in what they were to do in a timely matter! Thank you Matt! I know everyone is busy in whatever we do these days and time is a precious co More

by lavender.mary1051
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Vallee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez
Jul 08, 2019 -

Jim Butler Chevrolet responded

We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at Jim Butler Chevrolet! We wish you safe travels in your new vehicle and look forward to seeing you again for your next purchase or service!

July 06, 2019

Jim Butler Chevrolet review John was very attentive and helpful through the whole process. He was very understanding of my nervousness due to the fact this was my first car purch More

by Lex1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Zensen
Jul 08, 2019 -

Jim Butler Chevrolet responded

Thank you for your kind words! We’re very glad to hear that John was able to ensure that you had such a great experience with us. We hope you enjoy your new vehicle for many years to come!

July 06, 2019

Oil change Great customer service! Would be 5 stars, but I made an appointment and it took a bit longer than it should have to get the service finished. That bei More

by obsls1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : John Zensen
Jul 08, 2019 -

Jim Butler Chevrolet responded

Thank you for your kind words! We sincerely appreciate your feedback and your business. We look forward to seeing you next time!

July 04, 2019

I had a good experience with Jim Butler Chevrolet service . As a person who does not like to go to have cars serviced, because of the condition of some shop. I was very comfortable and had a pleasant experienc More

by missyttw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Kleve
Jul 08, 2019 -

Jim Butler Chevrolet responded

Thank you for your feedback! We're glad to hear that you enjoyed working with us! We were honored to share the experience with you and we hope to work with you again in the future!

July 02, 2019

Parts overcharge I purchased a 2019 Chevrolet Spark from Jim Butler and was extremely satisfied with the purchase experience. My comments about the parts department ar More

by mrinnocent
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brian Ries
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 02, 2019

All day oil change It’s ridiculous. I knew that it always takes way too long so I had my wife follow and go to lunch. Not long enough. I had an 11am appointment for oil More

by Never return
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Greg?
Jul 02, 2019 -

Jim Butler Chevrolet responded

Thank you for sharing your experience with us. We're very sorry your wait time was so much longer than usual. Our normal wait time for oil changes in 90 minutes, and we strive to achieve that or better. We have adjusted our scheduling and we hope that wait times will improve as a result during this busy season. If you would like to discuss further, please feel free to reach out to Theresa in our Customer Relations Department at theresa@jimbutlerchevrolet.com or 636-717-3017.

July 02, 2019

Did wait 2 hours for oil change Excellent employees. They made up for the wait Melissa and GREG were great. I also talked with Brett Estes. Brett was helpful and informative. Your e More

by GRGKOBE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
GREG don’t know last name, Brett Estes, Melissa Perez
Jul 02, 2019 -

Jim Butler Chevrolet responded

Thank you very much for your kind review! We're so glad that our whole team took great care of you! We look forward to working with you again next time!

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