Jim Butler Chevrolet - Service Center

Good work! Good service - and the center stays on schedule. Brought my car in for service - and service was complete on same day. Friendly people! Would recom Good service - and the center stays on schedule. Brought my car in for service - and service was complete on same day. Friendly people! Would recommend! More

They do ver well Jim Butler does it right - they move you through the garage fast and the advisors are top grade! You would have no issues with these folks - Thanks Ki Jim Butler does it right - they move you through the garage fast and the advisors are top grade! You would have no issues with these folks - Thanks Kim!! More

Unsatisfied The Velcro strips they used to secure the rubber mats to the back of the rear seats did not work they are still flopping around very poor design didn The Velcro strips they used to secure the rubber mats to the back of the rear seats did not work they are still flopping around very poor design didn’t seem like anybody cared too much about this problem it’s not a big deal but it’s the first thing I had you do I hope the next time the repairs are done a little better More

The system may need a little tweaking Everyone I was in contact with was professional, polite, and respectful. I do, however, have an issue with the appointment process. After receiving a Everyone I was in contact with was professional, polite, and respectful. I do, however, have an issue with the appointment process. After receiving a recall letter from Chevrolet concerning my 2015 Volt, I made an online appointment at Jim Butler in Fenton through the My Chevrolet app. That went smoothly, and I received an email confirmation of the appointment. When I arrived for my appointment it was clearly very busy at the service bay and it took approximately 20 minutes to check in. When I finally did meet with my service rep. Mike Johnson, I was told that designated Volt service techs were busy with work and that I would have to leave my car for 3 days before the software update could be performed. That was unacceptable. Mike did agree to have the service dept. call me back in when the update could be performed and this did happen 2 days later without problem. That visit was smooth, with fast check-in and prompt service. However my initial appointment, trip to the dealership, and lengthy initial check-in were totally unnecessary, and a big waste of my time. A simple phone call to let me know the techs were backed up was all that was needed. Not sure if there is a "who" to blame but certainly there is some process improvement needed. More

Top notch start to finish I went into Jim Butler for an oil change. Jim the service tech was very honest and budget conscious of the services I should do, great guy. Figured si I went into Jim Butler for an oil change. Jim the service tech was very honest and budget conscious of the services I should do, great guy. Figured since I had time to kill, I’d inquire on trading in my vehicle for something new. Well, after one of the best experiences from both Brian Ries and Kelly Roussin on a great deal (according to EVERYONE I’ve told of the experience) I left with a new 2019 Trax. When I bought my first Jim Butler car I swore they’d have my business and they did. And hopefully I’ll get others to give them THEIR business. More

Just 1 hour wait time. Check in went very quickly and lady (Kim) at the counter answered any questions I had. I went in for tire rotation and oil change. No problems whatsoe Check in went very quickly and lady (Kim) at the counter answered any questions I had. I went in for tire rotation and oil change. No problems whatsoever. The Review website Dealerater was however froze and was very choppy and had to start over. More

Jim Butler is Awesome! The Jim Butler service center is awesome! Everyone is very friendly, outgoing and knowledgeable. They have consistently provided the best service expe The Jim Butler service center is awesome! Everyone is very friendly, outgoing and knowledgeable. They have consistently provided the best service experience by far. I would highly recommend them. More

Takes FOREVER My appointment was at 12 pm I got there at 11:40 and sat in my car for a good 10 minutes until someone finally checked me in. I then was there for 3 h My appointment was at 12 pm I got there at 11:40 and sat in my car for a good 10 minutes until someone finally checked me in. I then was there for 3 hours and 10 minutes.... I was getting an oil change and tire rotation. That is the longest it has ever taken me. The workers were also very moody that day. You could tell they were frustrated since a lot of the customers were getting mad, but they should not let the customers know they are mad or frustrated. I have never had a problem there before. More

Great Service Kim, is by far the best service person I have ever had at any dealership. We have recommended Jim Butler, to all our family and friends. We live 95 Kim, is by far the best service person I have ever had at any dealership. We have recommended Jim Butler, to all our family and friends. We live 95 miles away and pass several dealerships to use Butlers. More

Oil Change They were very professional from start to finish, gave me a grade and details for every part of my car they serviced and kept it cleaned and in a time They were very professional from start to finish, gave me a grade and details for every part of my car they serviced and kept it cleaned and in a timely manner. More