Jim Butler Chevrolet - Service Center

Jim Butlers Mechanics Take Forever We were told our thermostat would be put in and done by Tuesday at the latest so we dropped our car off the Friday before Monday. We call Tuesday and We were told our thermostat would be put in and done by Tuesday at the latest so we dropped our car off the Friday before Monday. We call Tuesday and they said they were just then running the diagnostic test. That was aggravating because they said they would have the car done by Tuesday and was just then running the test. Then they said they needed to replace the alternator as well and it should be done by Wednesday. That was understandable because it was something extra that needed to be replaced. Since Thursday was a holiday they weren’t in and wasn’t able to finish my car and have it back to me till Friday. We are not old enough to have a rental so it was aggravating that on our vacation we were without a car. Also if they would of had the thermostat in by Tuesday like they said then the alternator should of been done by Wednesday. More

warranty work Jim Butler has been very good from the purchase of my 2018 Duramax/Diesel truck, the salesman John Zensen and Kim Hausmann in the service departmen Jim Butler has been very good from the purchase of my 2018 Duramax/Diesel truck, the salesman John Zensen and Kim Hausmann in the service department have been outstanding! More

Courteous and friendly. Svc incomplete and dmage 2 vehicle. Counter service employees very professional and courteous. When car was returned contents of glove box were in disarray, tire inflation system not res Counter service employees very professional and courteous. When car was returned contents of glove box were in disarray, tire inflation system not reset after tire rotation had to go back a second day to have reset. There was a tear in my center arm rest that was not there when I delivered to vehicle. Dealer denied responsibility and did not offer a solution had to repair myself. More

Not worth it 2 1/2 hours for oil change and tire rotation. Tires not aired after rotating. Not informed of additional time to complete additional work. Was told i 2 1/2 hours for oil change and tire rotation. Tires not aired after rotating. Not informed of additional time to complete additional work. Was told issues with injector cleaning machine. Not my problem. More

Did what they said in the time frame. No problems in what they were to do in a timely matter! Thank you Matt! I know everyone is busy in whatever we do these days and time is a precious co No problems in what they were to do in a timely matter! Thank you Matt! I know everyone is busy in whatever we do these days and time is a precious commodity. More

Oil change Great customer service! Would be 5 stars, but I made an appointment and it took a bit longer than it should have to get the service finished. That bei Great customer service! Would be 5 stars, but I made an appointment and it took a bit longer than it should have to get the service finished. That being said, Jim Butler is the only dealership I trust with my vehicles. More

Jim Butler Chevrolet review John was very attentive and helpful through the whole process. He was very understanding of my nervousness due to the fact this was my first car purch John was very attentive and helpful through the whole process. He was very understanding of my nervousness due to the fact this was my first car purchase and first “big kid” purchase. He was someone my past family members have gone to and I would recommend to other friends that are looking for vehicles.. John helped me find 2017 Cruze once I saw it on the website. Before even calling me back to let me know it was still available he checked to make sure it had everything that I required in a vehicle, which was: heated seats and alloy wheels. I was very surprised and appreciative that he remembered those things even though he has multiple other clients to think about and be concerned with.. The entire experience definitely exceeded my expectations. Everyone working their was very kind and attentive anytime we walked through the door. Everyone we had the pleasure of working with was completely devoted and helpful with any questions. More

I had a good experience with Jim Butler Chevrolet service . As a person who does not like to go to have cars serviced, because of the condition of some shop. I was very comfortable and had a pleasant experienc As a person who does not like to go to have cars serviced, because of the condition of some shop. I was very comfortable and had a pleasant experience while waiting for my car to be serviced. Thank you. More

All day oil change It’s ridiculous. I knew that it always takes way too long so I had my wife follow and go to lunch. Not long enough. I had an 11am appointment for oil It’s ridiculous. I knew that it always takes way too long so I had my wife follow and go to lunch. Not long enough. I had an 11am appointment for oil change and tire rotation. Dropped off a little before 11. Didn’t get my car back until 1:20. Only reason I went was because it was free. No more. I’ll gladly pay to go anywhere else. More