Jim Butler KIA

We have purchased 3 cars from this dealership and gotten service on them all over the years. The service staff is very professional service on them all over the years. The service staff is very professional More

Keith was very helpful in solving my issues. I find the staff to be very friendly. I find the staff to be very friendly. More

Had a great experience at this dealership because of Roman and Jordan and would recommend this dealership Roman and Jordan and would recommend this dealership More

VERY DISSAPOINTED! !!! I drive out of my way to come to this dealership because I always found Keith to be honest. I brought my car in for an oil change and left with a !!! I drive out of my way to come to this dealership because I always found Keith to be honest. I brought my car in for an oil change and left with a cracked oil pan.I declined the upcharge to replace the oil pan and took it to a different mechanic the next day. They found my cover was not replaced after the oil change and an impact bolt was used to over tighten the bolt which is what caused the crack. I will NEVER return to a Kia nor will I ever purchase another. A google review is on the way. More

Danielle was very nice and efficient. Easy in when I dropped off the vehicle at closing and in picking it up. These weee recall issues. Easy in when I dropped off the vehicle at closing and in picking it up. These weee recall issues. More

Mechanics did the work, but management and service fell completely short at Jim Butler Kia. I wanted to share my recent service experience at Jim Butler Kia so others know what to expect. I booked an on completely short at Jim Butler Kia. I wanted to share my recent service experience at Jim Butler Kia so others know what to expect. I booked an online appointment for an oil change, tire rotation, and brake flush, receiving a clear pre-tax total. Unfortunately, the execution was highly frustrating: The Wait: A promised 2-hour service took over 3 hours. The Pricing: The initial bill was over $40 higher than the online quote. When I questioned it, the service agent rudely told me I should have confirmed pricing beforehand. Service Manager Jake ultimately honored the original price after I pushed back, claiming online fluid prices were "outdated." The Vehicle Delivery: My car was completely unwashed, missing the oil change windshield sticker, and boxed in behind other cars. I had to ask staff to play musical chairs just to get my vehicle out. The "Free Wash": When asked why it wasn't washed, I was handed a coupon for a wash miles down the road, adding another 20 minutes to my day. The Scare: Driving home, my dashboard read "Service in 300 miles." Because the tech forgot to reset the computer and left dark chemical stains on my rims/tires, I genuinely believed my car hadn’t even been serviced. After doing my own garage inspection, I confirmed the fluids were new and scrubbed the chemical stains off my tires myself using Dawn. I called management, and they promised a call back from the Service Manager by 8:00 AM today. It is now 11:00 AM—no call, and my voicemail to Jake remains unanswered. The mechanical work was done, but the lack of communication, attention to detail, and accountability at Jim Butler Kia is deeply disappointing. Inspect your vehicle carefully if you go here. More

Great service. Fast and kept me in the loop regarding how long it would take. Fast and kept me in the loop regarding how long it would take. More

A HUGE shout out to Mary,Kellie and Cathy for making my experience wonderful. These ladies were nothing but fun, happy, professional and got the ball rolling in a timely matter all with beautiful smiles an experience wonderful. These ladies were nothing but fun, happy, professional and got the ball rolling in a timely matter all with beautiful smiles and attitudes. Definitely highly recommend their services! Jim Butler is the place to go! Venus Caruthers More

Keith got my car in quickly and was able to give me a diagnosis. Even though I wasn't thrilled with my new vehicle having some oil consumption issues, Keith was willing to work with me to build a plan t diagnosis. Even though I wasn't thrilled with my new vehicle having some oil consumption issues, Keith was willing to work with me to build a plan to resolve. More

Everyone at Jim Butler is always very helpful and pleasant to talk to. I have never had an issue. pleasant to talk to. I have never had an issue. More