Jim Butler KIA

Had a 9:30 appt for routine service. Dropped the care off at 8:00 and I had to call at 3:00 to check on it. They said it would be ready at 5:30. After that they started working on it as Dropped the care off at 8:00 and I had to call at 3:00 to check on it. They said it would be ready at 5:30. After that they started working on it as I was getting notices on the app that the car was unlocked. Picked it up and found out they implemented a 2% credit card fee they didn’t have before and had not previously mentioned. They also supposedly washed the car but it looked worse than when we bought it in. More

Sold me a cart with a failed safety inspection. Direction signals not working properly, salesman said that was normal. They did switch the bulbs, brake lights went out 1/2 way home 🤔. The faste Direction signals not working properly, salesman said that was normal. They did switch the bulbs, brake lights went out 1/2 way home 🤔. The fasteners for the trunk liner to get to lights were not reinstalled. There were quite a few steps missed at this dealership. Would not but a car here again. What else did they skip? More

You really don't want to get this review. After we purchased the car and returned to pick up the title information I was asked to sign a BLANK form disclosing they repaired some minor hail d After we purchased the car and returned to pick up the title information I was asked to sign a BLANK form disclosing they repaired some minor hail damage. NOT HAPPY. I was not even told what hail damage was repaired. NOT HAPPY. More

Very smooth transaction and easy to work with! They were very helpful on getting us what we wanted and a good deal. They were very helpful on getting us what we wanted and a good deal. More

As a first time buyer they made it really simple for me and could tell they were genuine people! and could tell they were genuine people! More

I didn't deal with service dept so unsure why you want a review from me. We bought a new car and the new car prep was awful. review from me. We bought a new car and the new car prep was awful. More

We had a great experience in the end. Our salesman was not the friendliest. It seemed as though he was pushing us to look at vehicles he wanted and not what we wanted. We had to be stern Our salesman was not the friendliest. It seemed as though he was pushing us to look at vehicles he wanted and not what we wanted. We had to be stern with him and what we wanted to test drive. However, Sal in the finance dept saved the deal. He was very personable, knowledgeable, friendly and straight forward. The only reason we didn’t walk out was because of him and I told him so. A+ Sal!!! More

Service was great. I was pleased with how quickly I could get an appointment. Keith is exceptional. I was pleased with how quickly I could get an appointment. Keith is exceptional. More

Keith Sutton is amazing. He is the reason I continue to service my Telluride and will purchase my next one at Jim Butler Kia. He is the reason I continue to service my Telluride and will purchase my next one at Jim Butler Kia. More

Had a horrible experience with the first selection and wanted to get out of the deal within 2 days for something a little larger but they told me there was nothing they could do but after 3 weeks I went b wanted to get out of the deal within 2 days for something a little larger but they told me there was nothing they could do but after 3 weeks I went back in and talked with Cheryl and John the store manager went above and beyond to make it happen More