Jim Butler KIA - Service Center

Jeremy was great! !! From the moment we met him, he was so professional and easy to talk to. We were origianlly buying a Kia Sportage from Napleton Mid Rivers, which !! From the moment we met him, he was so professional and easy to talk to. We were origianlly buying a Kia Sportage from Napleton Mid Rivers, which turned out to be the worst experience of out lives! Before that deal went south, Jeremy said this is what I have to offer and if you need me, just let me know. We met him becasue we we wanted to look at a red car that you had, we wanted white. He was so knowledgeable about this type of car. Napleton didn't offer any of that information. The deal went south and Jeremy was able to help us since we wanted a white. I'm just sorry we didn't come to your dealership first! After buying the car, Jeremy spend alot of time helping us set up the car and answering any questions we had. So glad we met Jeremy and Jim Butler! We will recommend you to everyone we know! And Jeremy has already connacted to ask us if we had any questions? Just such a great experience! More

Great customer service every time. Thanks again Keith! P.s. Love the new waiting area!! Thanks again Keith! P.s. Love the new waiting area!! More

Not reliable and not sincere when providing the services. They took 3 months to address one thing of 3 of my concerns plus they promise something they did not delivered. They only care about sells not servic They took 3 months to address one thing of 3 of my concerns plus they promise something they did not delivered. They only care about sells not service AT ALL. More

Keith made it super easy to bring my car in and helped me get a ride home while I waited for my car to be fixed get a ride home while I waited for my car to be fixed More

Is the best dealership. Always listen to my concerns and does what’s best for me vehicle every time Always listen to my concerns and does what’s best for me vehicle every time More

I had an outstanding experience with the service department at Jim Butler KIA following an oil change. From the moment I arrived, the staff was welcoming, professional, and efficient, ensuring my ve department at Jim Butler KIA following an oil change. From the moment I arrived, the staff was welcoming, professional, and efficient, ensuring my vehicle was taken care of promptly. The technicians clearly take pride in their work, performing the service thoroughly while also checking for any additional maintenance needs. I appreciated the clear communication throughout the process and the honest recommendations without any pressure. It's refreshing to find a dealership that values both quality service and customer satisfaction. More

I was in for an intermittent check engine warning. I had to make an appointment So I came back. No light. No code. Leave it. Even with the light on I was told all the techs were busy. Leave it I had to make an appointment So I came back. No light. No code. Leave it. Even with the light on I was told all the techs were busy. Leave it. Should have someone who could do this simple test. Even Kelly can do it in 5 minutes so I at least have some idea what is wrong and who knows, maybe even diagnose it. More

This visit required I have a tire replaced that only had 39200 miles on it. All of the other tires we fine. I purchased all 4 tires at Jim Butler Kia in Chesterfield. I thought the tire would at least be 39200 miles on it. All of the other tires we fine. I purchased all 4 tires at Jim Butler Kia in Chesterfield. I thought the tire would at least be prorated instead of charging for a new tire. I am not very happy with this situation and have always loved the service and personnel at Jim Butler Kia, I have contacted the tire company as well as once again Keith in the service department and expect at least a prorated reimbursement. I will continually follow up on this situation as I doubt, I will be contacted but I do expect a refund!!! My rating will depend on the outcome of this tire. More

Took our KIA in for recent service and had a very good experience with Jim Butler KIA. experience with Jim Butler KIA. More