Jim Coleman Honda

Quality Service Mr. Burke is always professional and informative. I wouldn’t think of going any place else. Appointments are easy to make and the wait time is reasona Mr. Burke is always professional and informative. I wouldn’t think of going any place else. Appointments are easy to make and the wait time is reasonable. Everyone at Jim Coleman Honda is responsive and provides great customer service. Thanks for taking care of my SUV. More

Satisfied with service Had an appointment. Checkin was quick. Service man was very courteous and duly informed me expected time it will take. Service was done as discussed, Had an appointment. Checkin was quick. Service man was very courteous and duly informed me expected time it will take. Service was done as discussed, within time and to the satisfaction. More

Ravi displayed excellent customer service Ravi was very knowledgeable about the truck we purchased. He made me and my wife feel very comfortable with our discussion on purchase. I will be reco Ravi was very knowledgeable about the truck we purchased. He made me and my wife feel very comfortable with our discussion on purchase. I will be recommending anyone that I know that is looking for a vehicle to come see Ravi only. More

Excellent service Excellent experience. Good dealership to buy the car from . Ravi will treat everybody with respect and will be a pleasant buying experience with Jim C Excellent experience. Good dealership to buy the car from . Ravi will treat everybody with respect and will be a pleasant buying experience with Jim Coleman Honda. More

friendly and informative overall experience with Mr.Ravi Gowda at jim coleman is excellent, this is my second car I bought through him, he is very friendly, so never felt li overall experience with Mr.Ravi Gowda at jim coleman is excellent, this is my second car I bought through him, he is very friendly, so never felt like I am dealing with a sales person. More

Honda CR-V Purchase Excellent I had very good experience at this dealership with minimal stress compared to other dealers. The sales person Mr. Ravi Gowda was very responsive and e I had very good experience at this dealership with minimal stress compared to other dealers. The sales person Mr. Ravi Gowda was very responsive and explained all the details in well manner. Even though it was late night but he ensured that I leave the dealership with all question answered and with peace of mind (be it test drive, SUV features and safety aspects with demo). One thing I would especially mention about him is his calm nature and easy approach to handle the customer unlike pressuring & sticky salesperson at other dealership. He also worked on to get through a great deal. Thumbs up for Mr. Ravi Gowda. I would also appreciate the finance guy Jackie for his work. Overall this dealership has a nice environment setup and my experience at this dealership was much much better than other Honda dealers I approached. They will not keep you waiting and wasting your precious time and energy. Good management. More

excellent Excellent customer service with efficiency put to work.james artis is exceptional, he makes you feel comfortable. Gives in depth analysis of what u NE Excellent customer service with efficiency put to work.james artis is exceptional, he makes you feel comfortable. Gives in depth analysis of what u NEED for your car service to keep you rolling back on the road More

Honda CRV Purchase I appreciate the time, patience, and expertise of my Jim Coleman Salesman, Ravi Gowda. He helped me decide on my purchase of a new Honda CRV with tes I appreciate the time, patience, and expertise of my Jim Coleman Salesman, Ravi Gowda. He helped me decide on my purchase of a new Honda CRV with test drives and explanations of the vehicles features and safety. Ravi came in on his day off to help finalize a great deal. Awesome no-pressure salesman. More

Terrible Customer Service - Do not go here I purchased a 2018 Honda Odyssey from this dealership and paid a premium for the President Club which is supposed to get me elite support and customer I purchased a 2018 Honda Odyssey from this dealership and paid a premium for the President Club which is supposed to get me elite support and customer service. I also paid extra to get the extended warranty, interior protection and financed my vehicle with them. Within 4 days the Radio screen stopped working and went black. I took my vehicle in to get serviced and they tried resetting it. The problem returned immediately. I scheduled another visit which they canceled the day of because they did not have a rental for me. When I did go back, they gave me .a tiny Honda Civic as my rental ( Which is unusable for a Family of 4. The President Club is suppose to always guarantee you an equal or greater size vehicle). They replaced the radio unit and I picked up my vehicle a week later. I had been told 3 days but the part was delayed shipping. My vehicle had been left outside and was covered in Pollen. Apparently it is their policy not to wash the vehicle unless you ask. When I got home, I noticed the front driver Airbag had not been correctly attached which is a huge safety hazard. Also, my vent mounted cell phone holder was missing. I called and asked and no one was able to find it. In addition the screen and stereo were still not fixed. I was told that the issue is a known problem and it cannot be fixed but it may be fixed during a future software update. I was stuck with a brand new vehicle that the radio occasionally doesn't work and has intermittent screen issues. I had to take my car back to get the airbag safety issue fixed and they returned it to me dirty once again. I asked them if I could cancel my President Club membership because I did not feel comfortable taking my car to service department that lost my property, could not fix the issue that was wrong and did not correctly assemble my airbag before they returned it to me. I was told it is against their company policy. After going in to speak to the ownership, I was offered the 12 dollars to replace the air vent but they refused to cancel the President Clubs membership. The logic was that by forcing me to return for oil changes and service, I may eventually buy more service from them. I informed them I would no longer be a customer of theirs and it was insinuated to me that they had heard that before and I would probably be back. I will no longer by from this dealership and I recommend you stay away. I realize that mistakes can happen and was very patient the entire time and gave them many chances. I did not write any reviews until my final meeting hoping that someone would do anything to help me or make up for all the stress these issues have caused. Issues I paid a premium to get a new vehicle to avoid. If they had been willing to work with me or refund me my money, for a I service I never used, I would be happy but unfortunately that was not the case. The worst part is that the original Salesperson Andy did a great job helping us pick the car and his manager Richmond tried very hard to help us but ownership was unwilling to budge on their "policy". More

Great service My service appointments are always honored in a timely way, and the shuttle service is quick and reliable. We have been Very happy with Jim Coleman Ho My service appointments are always honored in a timely way, and the shuttle service is quick and reliable. We have been Very happy with Jim Coleman Honda. More