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518 Reviews of Jim Coleman Honda - Service Center
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June 26, 2019
Excellent service, as usual Cliff Webb has been taking care of my two Hondas for many years and always provides excellent service with a smile. Also, he lets me drop off the cars Cliff Webb has been taking care of my two Hondas for many years and always provides excellent service with a smile. Also, he lets me drop off the cars at a moment’s notice and gets the work done on the same day. More
by Honda-guy
Employees Worked With
June 21, 2019
The dealership has begun its inevitable decline My wife and I have been loyal customers for 20 years, having bought at least 10 cars/trucks ($300K+) and referred many people. We routinely dropped i My wife and I have been loyal customers for 20 years, having bought at least 10 cars/trucks ($300K+) and referred many people. We routinely dropped in just to say hello and were always greeted warmly. Until recently I considered Jim Coleman my dealership for life. Backstory is my son brought my car in for a “check engine” light a few days ago. He had the “error code” from the State Emissions. The technician diagnosed a dirty sensor in the engine air filter compartment and laid the blame on the independent company that changed my oil. Because the technician considered the sensor “damaged” (not faulty) my President’s Club and extended warranty did not apply. Price to fix was $500. I said no. They charged me (through my son) $175 for the diagnosis!! I emailed the Director of Client Services, the lead service manager and twice called the person who told me he is my personal service representative. Not one person has wrote me or called me back to discuss! This is a trend. Two years ago the Service department manager told me I was lying about some damage to my new car!! I was stunned. Last year I brought my car in to have a tire fixed (erroneously thinking my President’s Club covered it). When I picked the car up and found out it wasn’t covered… no problem. I whipped out a $20 (the cost at other tire companies) and was told the dealer cost was $85!! While some of the issues can be misunderstandings that I believe can be worked out with conversation it seems they just are no longer interested in conversation… or in my continued business. It pains me greatly but they have lost my confidence and I can no longer give them my business or my unqualified recommendation. More
by Cliff
Employees Worked With
June 21, 2019
Best Honda Dealer I’ve been a customer here since 2012. The service is always honest and excellent. Tim is the best. Ravi sold me my first Pilot and I’m now looking at I’ve been a customer here since 2012. The service is always honest and excellent. Tim is the best. Ravi sold me my first Pilot and I’m now looking at a Passport with him. More
by Newtruck12*
June 19, 2019
Favorite dealership and service dept. I own a 2011 CR-V Honda. I continue to come back to the dealership for service because I am treated with respect, consideration, and appreciation. My I own a 2011 CR-V Honda. I continue to come back to the dealership for service because I am treated with respect, consideration, and appreciation. My favorite service gentleman is Cliff. He always explains what needs to be done to the car, and what has been done to the car. Highly recommended. A+++. More
by QBee0089
Employees Worked With
June 06, 2019
Summary of my experience I gave the best rating. This is because Skylar was both friendly and polite and explained fully the service that my car required. The repair was als I gave the best rating. This is because Skylar was both friendly and polite and explained fully the service that my car required. The repair was also done in timely manner. I had no difficulty making the appointment at a convenient time. More
by Neil1951
Employees Worked With
Skylar
May 21, 2019
Excellent service My experiences at Honda have been excellent. Purvis is friendly, efficient and knowledgeable in walking through the service I request and services dee My experiences at Honda have been excellent. Purvis is friendly, efficient and knowledgeable in walking through the service I request and services deemed needed at the time. Appointment times are honored and make it easy to be seen quickly. More
by Mmr
May 14, 2019
a Nightmare Worst service department we have ever dealt with. They do NOT stand behind their product! Very unprofessional unorganized staff with major lack of co Worst service department we have ever dealt with. They do NOT stand behind their product! Very unprofessional unorganized staff with major lack of communication skills. Be ready to be given the run around and taken advantage of. Your better off just not purchasing from them period, if you do have a mechanic ready. Piss poor customer service. It’s super convenient for them to be extremely vague on the “warranties” they offer I’ll just leave it at that. They Truly tarnish the reputation I thought Honda strives for. Don’t waste your time or money. More
by KirstanS
May 10, 2019
James always take good care of us James always make sure our car is taken care of... Caring and very customer service Always make sure the car is in good working and safe order James always make sure our car is taken care of... Caring and very customer service Always make sure the car is in good working and safe order More
by Melissa
Employees Worked With
James Artis
May 09, 2019
Great Service!! Everytime I bring my car in for a service its a quick, easy and painful experience! Skylar has helped me a few times and he was great! Everytime I bring my car in for a service its a quick, easy and painful experience! Skylar has helped me a few times and he was great! More
by RDHonda
May 07, 2019
Great experience at Jim Coleman! Took car in for a safety recall and the service team drove me home and took care of the car with no issues. Thanks for making it so easy. Took car in for a safety recall and the service team drove me home and took care of the car with no issues. Thanks for making it so easy. More
by Solomone
Employees Worked With
